大堂

克蘭布魯克溫德姆戴斯酒店及會議中心的評價

2.5 out of 5

評價

8.0

很好

10 分評分,優異;1007 則評價中有 385 則" "
8 分評分,不錯;1007 則評價中有 352 則" "
6 分評分,一般;1007 則評價中有 155 則" "
4 分評分,欠佳;1007 則評價中有 68 則" "
2 分評分,很差;1007 則評價中有 47 則" "

8.2/10 

整潔度

8.4/10 

職員與服務

7.8/10 

設施服務

7.6/10 

住宿狀況

7.8/10 

環保程度

評價

6/10 一般

Murray

The current customer rating on Expedia is 8.0. A more accurate rating is somewhere around 7.0. The couch in the room was very dirty. The booking says a queen bed but the beds are doubles not queens. The pictures on Expedia show a much newer and cleaner hotel. This is not actuality. It’s not a horrible place but not what I expected.
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月30日的回應
Thank you for your feedback! The photos were taken after our last major renovation in 2015. We are currently working through our rooms over the winter and for the next month or so to update and refresh as many of the rooms as we can before the summer rush hits.We are in the process of stripping the wallpaper and painting the bathrooms and guestrooms, as well as replacing the old patio doors from the 70's with new energy efficiant doors that do a much better job of blocking the noise. We are also replacing the older pillows, and curtains in the rooms with new ones that will wrap around to the wall giving better light blockage.Please let us know what you think of the refresh when you are back next!

8/10 不錯

Perry

商務旅客
讚好:整潔度和職員與服務
Big, beautiful foyer with inviting fireplace. super friendly staff. Room was clean, bed was comfortable. TV had excellent picture. Room is dated - paint peeling i bathroom. Bring ear plugs unless you like traffic noise if you get a street facing room. Breakfast was decent though eggs were blah. Good selection of eats.
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月30日的回應
Thank you for your feedback! We are actually in the process of refreshing as many of the rooms as we can before the summer rush hits us, including stripping the wallpaper and repainting the bathrooms, and replacing the patio doors and windows for better noise cancellation and energy efficiency.Please let us know what you think when you come back on your next visit.

8/10 不錯

Cheryl lee

商務旅客
讚好:整潔度、職員與服務和設施服務
Decent Hotel
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月30日的回應
Thank you for your feedback! We are glad you enjoyed your stay with us, and look forward to your next visit.

4/10 欠佳

Thomas

伴侶同遊
No decaf coffee in the room or available at the front desk. Only 2 paper cups in the room for coffee. Asked front desk if they had glasses for wine. Wanted a deposit for the glasses and when presented with the glasses, one glass had dried red wine at the bottom which the fellow told me was the design of the glass. The other glass was filthy! He brought out a third glass and it was just as dirty. What a joke!I will never stay at this place again!!
於 2024 年 4 月住了 1 晚

6/10 一般

Rhys

讚好:職員與服務
The rooms are outdated, need to be renovated
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月29日的回應
Thank you for your feedback! We are currently in the process of renovating a few rooms a week as we move closer to the busy summer season. We are stripping the old wallpaper and repainting the rooms, replacing the patio doors from 1971 with new slider doors that are more energy efficient and reduce noise much better, and are replacing the pillows as we go.Please let us know what you think on your next stay with us.

6/10 一般

Barbara (Vanderhoof)

伴侶同遊
Good location. Some upgrades done but more need to be completed
於 2024 年 4 月住了 3 晚
Assistant Manager 於 2024年4月24日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. As you may have noticed, we are in the process of updating many of our rooms; removing the old wallpaper and painting, installing new patio doors, redoing the bathrooms, etc. This will continue all Spring until the busy summer!

10/10 優異

Sherry (MAPLE RIDGE)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very chic upon entering the hotel lobby. Was greeted right away. Checked in quickly and accurately. Room is a suite with full kitchen, living room, 2 bathrooms and a jacuzzi. Our suite bedroom is spacious and modern. Very impressed
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月24日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Gordon (Wiliams Lake)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good place that is conveniently located close to Kootenay Village for when i come to visit my Mom. Good breakfast.
於 2024 年 4 月住了 3 晚
Assistant Manager 於 2024年4月24日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. As you noticed, we have started to refresh and update some of our rooms, and this will continue throughout the Spring as we prepare for another busy summer!

10/10 優異

Brian

讚好:整潔度、職員與服務和住宿狀況
Great place with a friendly staff.
於 2024 年 4 月住了 4 晚
Assistant Manager 於 2024年4月24日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Jennifer

讚好:整潔度、職員與服務和住宿狀況
Pool was nice space but not open in season I stayed
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月17日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.Our seasonal outdoor pool usually opens mid to late May, weather depending. It is still below 0C overnight, so we cannot open it just yet.

10/10 優異

Sheri

Quick, friendly check in
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月18日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

laurie

伴侶同遊
讚好:整潔度和職員與服務
不滿:設施服務
Did not feel safe in the side parking lot near the rear door. Saw a few homeless people hanging around there. I was told there is security cameras there but no staff was around. Complimentary breakfast was good. Lots of food choices and coffee was good. Staff very friendly.
於 2024 年 4 月住了 3 晚
Assistant Manager 於 2024年4月17日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

mohsen

讚好:整潔度、職員與服務和住宿狀況
Clean and nice hotel, polite staff
於 2024 年 4 月住了 2 晚
Assistant Manager 於 2024年4月16日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

J Jordan

讚好:整潔度、職員與服務、設施服務和住宿狀況
nice spot. showers are weird on first floor
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月15日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

4/10 欠佳

Dennis

不滿:住宿狀況
於 2024 年 4 月住了 2 晚
Assistant Manager 於 2024年4月16日的回應
Thank you for your feedback. Would you be able to let us know why your stay was not as enjoyable as it could have been?

6/10 一般

Craig

商務旅客
讚好:職員與服務
The pool was closed which was not advertised, the facility was in a bit of disrepair however the room itself seemed clean. The bathtub would not really drain well, so while showering it filled up with water.
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月10日的回應
Thank you for your feedback. We will have maintenance look at the tub drain.The pool is outside and it is still -5C overnight recently so cannot be used. It is indicated as a seasonal pool and Expedia notes that it open the end of May until early October, weather depending. Perhaps it will be open when you return next.

2/10 很差

Robert

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
Will never go back. Jacuzzi could barely fit one person. Pre authorization on card still not lifted after more than two weeks. Staff was snotty about early check in and also the hold not being lifted. Plus two pre authorizations in same stay. Stay away
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月9日的回應
I am sorry you did not enjoy your stay with us. The jacuzzi is not a family sized and designed for 1 person. Your pre-auth was released by us the day you checked out, so I would suggest calling your bank to see when they will return it to you, as it is out of our hands since the day you left. Check in time is 4pm and we do not guarantee early access to your room, although we do try to accommodate when possible at no extra charge for you.

10/10 優異

Neil

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月10日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

julie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Assistant Manager 於 2024年4月9日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

J2

家人同遊
讚好:職員與服務
The games room is great especially traveling with kids. 👍
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月9日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

Wenda

讚好:職員與服務
不滿:整潔度和住宿狀況
Room was okay, needed some cosmetic maintenance done (wallpaper peeling, poorly patched in places, stains that needed to be painted, dresser drawer that wouldn’t stay closed), attention to detail regarding cleanliness in bathroom is needed ( clean the floor behind the bathroom door, hair in sink etc)
於 2024 年 3 月住了 3 晚
Assistant Manager 於 2024年4月9日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. Over the next month we will be doing our "Spring Deep Cleaning", so all of these issues should be addressed before your next stay.

8/10 不錯

Diana

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel was clean and the breakfast was good, beds were comfy. However at breakfast, they make you ask the staff to put the food on plate vs self serving. That’s a bit awkward for a hotel breakfast. The other thing I didn’t like was the overpowering smell from the Indian restaurant next door. I couldn’t fall asleep for a long time because of this strong smell.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us. Perhaps request a room on a higher floor to be further away from the restaurant on the first floor.

10/10 優異

Jerry

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
parking is a little tight for a truck but thats expected. good area to bring dogs and lake is on one side downtown on other. staff is very friendly
於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Rob

於 2024 年 4 月住了 1 晚
Assistant Manager 於 2024年4月22日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Joselyn (Edmonton)

親子同遊
讚好:整潔度、職員與服務和設施服務
Stayed for one night, family of four with two little kids. We arrived later in the evening and check in was quick and easy. The key initially didn’t work so had to go back to let front desk know, issue was quickly resolved. Property’s dated and that’s very apparent, but clean. For one or couple of nights, it really is reasonable for the price. Beds were comfy, it was quiet. The AC in our room didn’t work but since we were only staying one night, we opened the windows to let the breeze in and we managed. We let the staff know upon check out and front desk was quick to fill out a maintenance form for it. Breakfast was surprisingly good! They had bacon, scrambled eggs, sausages, and hashbrowns along with other staples like cereal, bread, bagels, yogurt. Staff seemed really friendly and helpful. It was a nice, pleasant stay overall.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Steven

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room we stayed in was very nice, especially for the price. I was happy with the stay.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Anik

讚好:整潔度、職員與服務、設施服務和住宿狀況
I have stayed here many times. The rooms are clean, the bed very comfortable and the breakfast is delicious!
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Anelie

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent big breakfast buffet Very kind kitchen staff Noisy because….My room was facing the Hwy, Next time I’d get an inside room Otherwise great place to stay
於 2024 年 3 月住了 2 晚
Assistant Manager 於 2024年4月5日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Timothy (Golden)

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The wife loved the Dove soap dispensers in the bathroom,and the deep bathtub ,water pressure was abit weak took for ever to fill tub but really over all i would say they didnt diapoint had a quiet night away from home
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月1日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Debbie

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Assistant Manager 於 2024年4月1日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Janis

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The appearance of the front lobby was quite nice with the fireplace and welcoming seating. I especially appreciated the coffee and tea bar in the front lobby. I also though it was a nice touch to have a games room. I loved the shampoo/creme rinse/ soap/ lotion dispensers in the room. Cuts down on plastics and very handy. The breakfast included was great. We were pleasantly surprised with all the selections. The only thing I didn't like about the room was the coffee/tea maker. The location made it difficult to put the water in it.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月1日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

Mark

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The hotel sign was very bright and flashing, the blackout curtains didn’t cover the windows adequately to mitigate this; difficult to sleep due to that light.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月30日的回應
Thank you for your feedback! We are sorry you had issues with the curtains (we are in the process of replacing them, and are just waiting for the new order to arrive at the hotel now), but look forward to your next visit with us.

10/10 優異

Marla

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s an older, refurbished hotel but very well run and clean. The staff is great. Would definitely stay again.
於 2024 年 3 月住了 2 晚
Assistant Manager 於 2024年3月30日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Grace

讚好:整潔度、職員與服務和住宿狀況
The staff were very friendly and accomodating. The breakfast was great. The room was clean and modern. The only thing negative were the very tight parking spaces.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月30日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

Jan

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Only down side was the smell when you came into the hotel.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月28日的回應
Thank you for your feedback! Yes, the smell from the Indian fusion restaurant can be a bit overwhelming if you are not used to it, but the food is incredible and their reviews attest to how popular they are.

8/10 不錯

David

讚好:整潔度、職員與服務和住宿狀況
A good spot to stay overnight returning from a trip. The hotel met all my needs and was good value.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月27日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit.

2/10 很差

Eknoor

於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月16日的回應
Thank you for your feedback. Would you be able to let us know why your stay was not as enjoyable as it could have been?

8/10 不錯

David

商務旅客
讚好:整潔度、職員與服務和設施服務
.
於 2024 年 3 月住了 4 晚
Assistant Manager 於 2024年3月25日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

Lorrie

讚好:整潔度和職員與服務
於 2024 年 3 月住了 2 晚
Assistant Manager 於 2024年3月25日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Dan (Strathmore)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Assistant Manager 於 2024年3月25日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Linda

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務和住宿狀況
Very kind staff at checkin who called up to make sure our room was satisfactory. They ensured that a pet friendly room was set aside for us.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月21日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Nora

於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年4月10日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

6/10 一般

Sylvain

讚好:住宿狀況
Could not watch TV because the picture was to dim. Staff attempted to fix the problem, but he left the TV went back to the same way. Very frustrating. Not happy.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月20日的回應
Thank you for your feedback! We are sorry you had issues with the TV, but look forward to your next visit with us. I have let our maintenance department know to reset the TV to "Standard" mode; some guests change this to "Vibrant" which then brightens and dims the TV depending on the ambient light in the room.

8/10 不錯

Richard (Golden)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Convenient location for our needs. Beds were comfortable, room was clean, and breakfast was good. No complaints at all.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月18日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Mark

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel is newly renovated and the rooms are nice. nothing too fancy but the rates are reasonable and breakfast included was decent.
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月18日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Gisela R

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月18日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Myles

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good value
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月14日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

10/10 優異

Ernest

Easy to find and in the right place to continue my road trip
於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月14日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

8/10 不錯

Don

於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月14日的回應
Thank you for your feedback! We are glad you enjoyed your stay, and look forward to your next visit with us.

4/10 欠佳

Jeffrey (Prince George)

於 2024 年 3 月住了 1 晚
Assistant Manager 於 2024年3月8日的回應
Thank you for your feedback. We are sorry you did not enjoy your stay, and would love to know what we could have done better.