「Dirty towel in my bathroom, hot tub not working dirty water and no closed sign to let guests know. Went for breakfast at 8:15 am (closes at 9 am) almost no hot food, dirty cutlery and no plates. My cream cheese for bagel was brown at the top because it wasn't kept in ice or fridge.」
「The room was clean and staff were very nice. But overall this hotel is very overpriced for what you get. The bathroom was the nicest part. It’s just a bit outdated and run down overall. But as far as the other choices I saw in Cranbrook this was probably the nicest.」
「Super clean. I think he found an M&M. It’s like eating outside and puking them out his candy coating. If you didn’t leave M&Ms for the dogs to die and you could’ve gotten them I didn’t know they were there.」
「We were giving a room when we got to the room designated bed was dirty the sink in the bathroom had blood I thought we went to the wrong room
Went back to the front desk and asked him if I made a mistake and explained the room was dirty he moved us to a different room
TV wasn’t working and the front staff didn’t have any idea how to work it
Very poor customer service」