Outstanding room and service! Never having been to Ecuador, I didn't know quite what to expect, but I was pleasantly surprised! Clean and neat, friendly staff, plenty of hot water, comfortable beds and close to everthing...but not in noisy 'downtown' (Centro). Please be advised that you should be able to speak at least a little Spanish, to order breakfast, ask for directions, etc. This is not Cancun! Tipping is not encouraged, and some folks are downright insulted because they feel they are already being paid to perform their duties. I can't wait to go back to Cuenca and see my friends at La Casona!