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費爾溫茲貝斯特韋斯特酒店的評價

2.5 out of 5
費爾溫茲貝斯特韋斯特酒店
1917 Commerce Avenue, Cullman, AL

評價

7.6

不錯

10 分評分，優異；644 則評價中有 206 則" "
8 分評分，不錯；644 則評價中有 215 則" "
6 分評分，一般；644 則評價中有 130 則" "
4 分評分，欠佳；644 則評價中有 54 則" "
2 分評分，很差；644 則評價中有 39 則" "

7.8/10 

整潔度

8.4/10 

職員與服務

7.2/10 

設施服務

7.4/10 

住宿狀況

7.0/10 

環保程度

評價

2/10 很差

Nate

不滿：整潔度、職員與服務、設施服務和住宿狀況
Gross. Unsafe. Disgusting. Trash. Didn’t even check in.
於 2024 年 5 月住了 2 晚

10/10 優異

Kellie

讚好：整潔度、職員與服務、設施服務和住宿狀況
Check in was fast. The desk clerk was friendly. The property building and room were all clean and well maintained
於 2024 年 5 月住了 2 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 一般

Julie

伴侶同遊
Good news! The motel has just been remodeled with lotsa new stuff, including new bathtubs! Bad news! New tubs a very slick on the bottom. WOW! I had trouble standing in the slick floor and I flipped out of the tub onto the floor! I’m 76 and survived with bruises and pain. Please fix the tubs!!!!
於 2024 年 4 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 不錯

Anthony (Darlington)

讚好：整潔度和職員與服務
Close to restaurants and shopping
於 2024 年 3 月住了 7 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 不錯

April

伴侶同遊
There was a puddle of water on the floor of the room had to ask staff to clean up.
於 2024 年 3 月住了 1 晚

6/10 一般

Amanda

不滿：整潔度和住宿狀況
Room was clean-ish, but boxes from previous renter's white claws were still in the corner of the room and other pieces of trash were found as well. Looked as though cleaning had happened quickly, but not thoroughly.
於 2024 年 3 月住了 1 晚

6/10 一般

bonnie

This property is a work in progress. Rooms need a deep cleaning including the bed backboards need wiped down after each customer. Sheets were white but had some strange gray staining. Bathrooms totally redone but do need swept better. Breakfast was a positive surprise!
於 2024 年 3 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Mary

於 2024 年 2 月住了 1 晚

4/10 欠佳

Kristen

讚好：職員與服務
不滿：整潔度和住宿狀況
It would have been nice to have known the place was under construction. It was loud and messy. Our room was right next to the construction zone. The room smelled terrible and was nothing like the photos.
於 2024 年 2 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Terry

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚

10/10 優異

Dave

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lady at the front desk was excellent. Room was clean.
於 2024 年 1 月住了 1 晚

8/10 不錯

真實旅客

The hotel was very very clean, which is major for me. The service was great. The only complaint I have is the bed. It caved in the center which made it uncomfortable and we didn’t sleep good at all.
於 2023 年 12 月住了 5 晚

10/10 優異

Florence Jeannette

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Michael

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice and good value.
Very nice. Staff was helpful. Older hotel but clean and generally well-kept. Good value.
於 2023 年 12 月住了 1 晚

4/10 欠佳

Dennis

於 2023 年 12 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Judy

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great location, very near the highway.
於 2023 年 11 月住了 1 晚

4/10 欠佳

Jody

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Do not disturb is a must
I would advise all to put the do not disturb sign out. I ran my son to the dr at 8am. At 8:15 housekeeping knocked, we’re told no thank you, and walked in anyway. Hubby was still in bed.
於 2023 年 11 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Linda

於 2023 年 11 月住了 1 晚

10/10 優異

Nancy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 2 晚

10/10 優異

Mary

家人同遊
讚好：職員與服務和住宿狀況
It was a good place to stay at. Friendly, helpful, and comfortable.
於 2023 年 10 月住了 1 晚

8/10 不錯

Michelle

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Worth it
Perfect hotel for a quick trip to Cullman for a wedding. Easy check in, clean rooms, quiet hotel. The beds could have been a little more comfy but otherwise it was a great, affordable stay.
於 2023 年 10 月住了 1 晚

4/10 欠佳

Leslie

於 2023 年 10 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Jothi Prakash

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Highly recommend for planning to stay with family
於 2023 年 10 月住了 1 晚

10/10 優異

Don

商務旅客
讚好：整潔度和住宿狀況
Ok place
於 2023 年 9 月住了 1 晚

10/10 優異

Lee

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

6/10 一般

Janet

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Tanya

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good stuff,good breakfast. Thanks
於 2023 年 8 月住了 1 晚

2/10 很差

Mary Ann

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
One of the worst hotel experiences
The room had mold. Plus, there was some kind of weird smelling cleaning fluid used to try to hide it that was also overpowering. We had to leave in the middle of the night.
於 2023 年 7 月住了 1 晚
sam 於 2024年5月13日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 一般

Mohammed

於 2023 年 8 月住了 6 晚

2/10 很差

Shirley

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
I was not notified that I had this reservation and did not even go. . every hotel reservation I've had in the past 20 years noified me about my upcoming stay... this one did not. hence, I didn't make the trip.. had made the reservation a long time ago and got nothing to put in my upcoming trips file. so I looked and didn't see anything so I booked somewhere else. so I'm stuck with paying for stay and didn't even know about it. you might notify people when they book with you.
於 2023 年 8 月住了 2 晚
peter 於 2023年8月7日的回應
u have reseve the room through expedia so go n tell expedia and if u did knw how did u call us n tell us that u cannot make it if u did knw that u had resrvation . thank u

4/10 欠佳

Teresa

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 7 月住了 2 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 一般

Danielle

家人同遊
不滿：客房舒適度
於 2023 年 7 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 很差

Emily

多人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Save your money!
The room and even the lobby smelled horrible. Nothing was clean. We won’t be back to another Best Western again. It was also extremely over priced.
於 2023 年 7 月住了 3 晚
peter 於 2023年7月25日的回應
there was rock the south music festival the rate was higher 340 and people enjoy n came with drink n enjoy now due to higher price u have written that room was not clean . we did not told u to reseved room that time when we were busy n when u check in we told u that there will be noise n everthing . thank u

8/10 不錯

Billie Jean

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice surprise
Best Western in Cullman was accommodating to all of our needs. The surroundings were a little unsettling. The personnel were helpful. Room was comfy/
於 2023 年 7 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 一般

真實旅客

讚好：整潔度
Disappointing, needs an upgrade
We were expecting a bit more based on the price and the reputation of the company, but this BW was not up to standards. There were many spots where the wall was visibly patched. The couch was so run down it was nearly impossible to get out of. The bed was somewhat lumpy with a "valley".
於 2023 年 7 月住了 1 晚
peter 於 2023年7月28日的回應
u came during the rock the south weekned n the prove was 340 plus tax . p

2/10 很差

David

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 3 晚
peter 於 2023年7月11日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good place to sleep for 1 night stay when traveling.
於 2023 年 7 月住了 1 晚
peter 於 2023年7月11日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

4/10 欠佳

Virgil

家人同遊
不滿：住宿狀況
The motel is in dire need of renovation.
於 2023 年 7 月住了 1 晚
peter 於 2023年7月11日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 很差

Jake

於 2023 年 7 月住了 1 晚
nike 於 2023年7月28日的回應
he fid nkt stay how can u review at the property

10/10 優異

Jerry

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 不錯

Mona

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
peter 於 2023年7月11日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 不錯

Sherry

家人同遊
讚好：職員與服務和住宿狀況
We stayed in a handicapped accessible room. It was a little outdated. I did have to call because my daughter wore her socks and just walking across the floor they turned black. The check-in and out process was good and simple. They honored my telephone request for a downstairs room.
於 2023 年 6 月住了 2 晚
peter 於 2023年7月11日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Beverly

於 2023 年 6 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Curt

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

2/10 很差

Alisha

不滿：整潔度、職員與服務和住宿狀況
We didn’t stay and tried to cancel multiple times. Still charged!!
於 2023 年 6 月住了 3 晚
peter 於 2023年6月24日的回應
that not our problem u have to call expedia to cancle thank u

10/10 優異

Lisa (Normal)

於 2023 年 6 月住了 1 晚
peter 於 2023年8月7日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

6/10 一般

Emily

家人同遊
不滿：客房舒適度
Not so satisfied
We got in last night to having no power and apparently it was a scheduled outage that nobody had told us about. Also breakfast this morning was rancid. The biscuits were so soggy they were in-edible. Sausage was burnt and eggs were practically water. Really disappointed because we now have to go out and pay for breakfast elsewhere.
於 2023 年 6 月住了 1 晚
peter 於 2023年6月24日的回應
in the eggs there was not water it was butter n brekfast is complementary for us we r not chargeing any money for having brackfast thank u

8/10 不錯

Brianna

親子同遊
讚好：整潔度
I liked the location of this property. It has been updated. The first floor had laminate flooring and it was so nice. The second floor had carpet and my little ones feet kept turning black.
於 2023 年 6 月住了 2 晚
peter 於 2023年6月24日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

8/10 不錯

Hamilton

於 2023 年 6 月住了 3 晚
peter 於 2023年6月24日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
Quick and convenient after a storm damaged my home
於 2023 年 6 月住了 2 晚
peter 於 2023年6月24日的回應
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Team