Check in 時已經晚上11點多,上到房間發現門鎖防盜是壞的!但好快有工程部來維修!整體服務是滿
NGA TING
2019 年 10 月入住 3 晚
8/10 还可以
Man
2019 年 8 月 17 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
Good location, Friendly staff and nearly by restaurants. I use to stay here for my trip in the past 2 years, thanks to upgrading to the premium floor in the last trip.
Man
2019 年 8 月入住 2 晚
4/10 很差
真实旅客
2019 年 8 月 16 日
满意:清洁度
Nice environment with well managed facilities.
Unpleasant experience at check-in counter.
I had booked 2 nights at Novotel Da Nang. Due to flight delay, I was arriving the hotel on the second day noon. It was quite disappointing that I was blamed for “no-show” and the room I booked and fully paid was released. I was told my room was sold when I arrive.
I’m not familiar with the “no-show” policy that mentioned by the front desk staff, but it is definitely not a pleasant experience after flight delay.