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達拉斯加蘭理查森凱悅酒店的評價

3 out of 5
達拉斯加蘭理查森凱悅酒店
5101 N President George Bush Hwy, Garland, TX

評價

7.6

不錯

10 分評分，優異；1000 則評價中有 391 則" "
8 分評分，不錯；1000 則評價中有 261 則" "
6 分評分，一般；1000 則評價中有 144 則" "
4 分評分，欠佳；1000 則評價中有 118 則" "
2 分評分，很差；1000 則評價中有 86 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.2/10 

設施服務

7.6/10 

住宿狀況

7.6/10 

環保程度

評價

10/10 優異

amy

讚好：設施服務
Comfortable beds Clean room Awesome Friendly Staff
於 2024 年 5 月住了 3 晚

10/10 優異

Annie (Los angeles)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay especially for the price!
於 2024 年 5 月住了 1 晚

10/10 優異

Allie

寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was great and really made me feel safw
於 2024 年 5 月住了 2 晚
Hyatt Place Garland 於 2024年5月21日的回應
Thank you for the five-star review! We're delighted to hear that your experience was a positive one. We look forward to welcoming you back again!

8/10 不錯

roy

讚好：整潔度和設施服務
Overall wasn't bad. There was one rude lady there but everyone else that worked there was great. The window had rain coming in it so I let them know. And the bed felt like a spring board. But the food wasn't bad. Overall I would recommend them.
於 2024 年 5 月住了 4 晚
Hyatt Place Garland 於 2024年5月21日的回應
Thank you for taking the time to share your experience. We're sorry to hear that you had a unpleasant experience with one of our staff. We value the feedback from our guest and work hard to ensure that similar experiences won't happen in the future. We look forward to welcoming you back again.

8/10 不錯

DUSTIN

讚好：整潔度和住宿狀況
於 2024 年 5 月住了 2 晚
Hyatt Place Garland 於 2024年5月16日的回應
We appreciate you taking the time to share your rating with us.We look forward to welcoming you back!

8/10 不錯

Paul

讚好：整潔度、職員與服務和住宿狀況
Very helpful staff and well maintained.
於 2024 年 5 月住了 9 晚
Hyatt Place Garland 於 2024年5月16日的回應
We appreciate you taking the time to share your rating with us.We look forward to welcoming you back!

10/10 優異

Rochelle

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was super friendly at check in. Friendly all weekend. Breakfast was great and had a lot of options. I ALWAYS choose hotels with breakfast, its that important to me. Staff handled multiple events and the hotel guests with ease. The biggest takeaway....staff liked working there and were happy which translated to a great experience for me.
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月7日的回應
Thank you very much for your kind words, they will be celebrated with our entire team

6/10 一般

Arash

於 2024 年 4 月住了 2 晚

2/10 很差

Curtis (Crandall)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I did not get any sleep at all because of the jackhammer going down the hall all night, there was construction on the second floor literally all night long, I would like a refund
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年5月6日的回應
Hello,We are sorry you felt this way, about our remodeling,Please give us your full name, Arrival/Departure Dates to verify your complaint,Our remodeling never goes all night long, we make sure workers start at 8:00AM and never goes after 5:00PM, there should never been any usage of a jackhammer nor heavy night constructions all night longThe remodeling includes painting and replacing carpet, Please give us full idea about your stay to check with all our team members on the dates of your stay

10/10 優異

Reina

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms were spacious. The staff at this hotel were so friendly and helpful. They made our stay so enjoyable and comfortable.
於 2024 年 4 月住了 4 晚
Hyatt Place Garland 於 2024年5月6日的回應
Thank you for the five star-review! We we're delighted to hear that your experience was a positive one. We look forward to welcoming you back again in the future.

8/10 不錯

Ivan

於 2024 年 4 月住了 3 晚
Hyatt Place Garland 於 2024年5月21日的回應
Thank you for taking the time to score your stay. We look forward to welcoming you back again!

10/10 優異

Tawfiq

讚好：整潔度、職員與服務和住宿狀況
Great place and cheap with 5 stars
於 2024 年 4 月住了 5 晚
Hyatt Place Garland 於 2024年4月27日的回應
Thank you for the five-star review! We're delighted to hear your experience was a positive one. We look forward to welcoming you back again in the future!

10/10 優異

SHAH

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent evening.
於 2024 年 4 月住了 2 晚
Hyatt Place Garland 於 2024年4月24日的回應
Thank you for the five-star review! We're delighted to hear that your experience was a positive one. We look forward to welcoming you back again soon.

8/10 不錯

Yoshi

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly staff
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月19日的回應
Thank you, your feedback is highly appreciated

10/10 優異

Jenifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel we will def stay at in the future!
於 2024 年 4 月住了 4 晚
Hyatt Place Garland 於 2024年4月18日的回應
Thank you for the five-star review! We were delighted to hear your experience was a positive one. We look forward to welcoming you back again soon!

10/10 優異

Paige

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Kind and friendly staff
於 2024 年 4 月住了 1 晚
Hyatt Place Garland 於 2024年4月18日的回應
Thank you for the five-star review! We were delighted to hear your experience was a positive one. We look forward to welcoming you back again soon!

10/10 優異

RObinson

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Hyatt Place Garland 於 2024年4月18日的回應
Thank you for the five-star review! We were delighted to hear your experience was a positive one. We look forward to welcoming you back again soon!

10/10 優異

Paul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Friendly, helpful , informed staff.
於 2024 年 4 月住了 3 晚
Hyatt Place Garland 於 2024年4月18日的回應
Thank you for the five-star review! We were delighted to hear your experience was a positive one. We look forward to welcoming you back again soon!

10/10 優異

Chris

讚好：整潔度、職員與服務和住宿狀況
I like it
於 2024 年 3 月住了 4 晚
Hyatt Place Garland 於 2024年4月18日的回應
Thank you for the five-star review! We were delighted to hear your experience was a positive one. We look forward to welcoming you back again soon!

10/10 優異

Tim

於 2024 年 4 月住了 2 晚
Hyatt Place Garland 於 2024年4月24日的回應
Thank you for the five-star review! We're delighted to hear that your experience was a positive one. We look forward to welcoming you back again soon.

10/10 優異

Beatriz

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Que es muy recomendable
於 2024 年 3 月住了 2 晚
Hyatt Place Garland 於 2024年4月2日的回應
Thank you for the five-star review! We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.

2/10 很差

dallas

於 2024 年 3 月住了 1 晚
Hyatt Place Garland 於 2024年4月2日的回應
Thank you for your feedback. We are sorry to hear that your experience didn't meet our standards. We value our guests and work hard hard to ensure issues do not occur. We hope you will give us another chance to welcome you back again.

10/10 優異

Sandra L

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place to stay
於 2024 年 3 月住了 2 晚
Hyatt Place Garland 於 2024年3月23日的回應
Thank you for leaving a review. Our team is always working hard to provide the best service to our guests. We hope you have a chance to come back soon!

8/10 不錯

Krystle

商務旅客
讚好：整潔度
I stayed in a king suite. The room was clean. The bed was comfortable. The location was great many shopping stores around as well as restaurants. Very convenient location to where I needed to be.
於 2024 年 3 月住了 1 晚
Hyatt Place Garland 於 2024年3月21日的回應
Thank you for leaving a review. We're so glad you were able to visit us. Our team is always working to offer the best to our guest. We hope you'll have a chance to come back soon!

10/10 優異

Ursula

讚好：整潔度和設施服務
N/A
於 2024 年 3 月住了 3 晚
Hyatt Place Garland 於 2024年3月19日的回應
Thank you for the five-star review! We are delighted to hear your stay was a positive one. We look forward to welcoming you back!

8/10 不錯

James

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Was a nice stay, the refrigerator wasn’t working but other than that it was good
於 2024 年 3 月住了 2 晚
Hyatt Place Garland 於 2024年3月18日的回應
Thank you for taking the time to share your experience. We apologize that the refrigerator wasn't working. We have been in contact with maintenance to prevent any problems in the future. We look forward to welcoming you back in the future.

10/10 優異

Osbaldo

親子同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was incredibly friendly. Rooms were very clean. Breakfast was great. Everything about my stay here was fantastic. We will definitely be back.
於 2024 年 3 月住了 1 晚
Hyatt Place Garland 於 2024年3月15日的回應
Thank you for the five-star review! We are delighted to hear that your stay was a positive one. We look forward to welcoming you back in the future.

10/10 優異

Mehret

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Hyatt Place Garland 於 2024年3月11日的回應
Thank you for the five-star review! We are delighted to hear your stay was a positive one. We look forward to welcoming you back again!

8/10 不錯

Joya

家人同遊, 多人同遊
讚好：整潔度和職員與服務
The staff was very nice there was plenty of parking the only downside was the remodeling however they were considerate with the hours they were doing the work
於 2024 年 2 月住了 3 晚
Hotel Manager 於 2024年3月8日的回應
we highly appreciate your feedback,

10/10 優異

Leslie

讚好：整潔度、職員與服務和住宿狀況
kind & courteous staff
於 2024 年 2 月住了 1 晚
Hyatt Garland 於 2024年3月7日的回應
Thank you for the five-star review! We are delighted to hear your stay was a positive one. We look forward to welcoming you back!

10/10 優異

Wael

於 2024 年 2 月住了 1 晚
Hyatt Place Garland 於 2024年3月21日的回應
Thank you for the five-star review! We are delighted to hear that experience was a positive one. We look forward to welcoming you back again!

8/10 不錯

marlane

They should have real flowers or real plants in front of main door. Too cheap to have plastic flowers lol
於 2024 年 2 月住了 2 晚
Hyatt Place Garlland 於 2024年2月24日的回應
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your and expectations and have shared your feedback with our team in order to improve in these areas. We hope we have the chance to welcome you back again soon/

4/10 欠佳

Catherine

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Terrible. Never again
Was never told that there would be an early check in fee. Sheets were dirty and needed clean sheets. 4 people reserved for the room but only 3 towels.
於 2024 年 2 月住了 2 晚
Hyatt Place Garland 於 2024年2月22日的回應
Thank you for taking the time to share your valuable feedback about your stay. We apologize your experience was less than ideal, and we hope you will give us another chance to prove ourselves.

8/10 不錯

Abigail

於 2024 年 2 月住了 1 晚
Hyatt Place Garland 於 2024年3月21日的回應
Thank you for leaving a review. We're so glad you were able to visit us. Our team is always working to offer the best to our guest. We hope you'll have a chance to come back soon!

10/10 優異

Susan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 5 晚
Hyatt Place Garland 於 2024年2月15日的回應
Thank you for the five-star review! We are delighted to hear it was a positive one. We look forward to welcoming you back again.

10/10 優異

Kara

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great service
Clean, always someone at the front desk, great customer service, great breakfast.
於 2024 年 2 月住了 2 晚
Hyatt Place Garland 於 2024年2月5日的回應
Thank yo for the five-star review. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again in the future.

10/10 優異

Steve

於 2024 年 2 月住了 1 晚
Hyatt Place Garland 於 2024年2月5日的回應
Thank you for the five-star review! We are delighted the hear your experience was a positive one. We look forward to welcoming you back again in the future.

4/10 欠佳

Tawna

家人同遊
不滿：住宿狀況
Check in was alright. The front desk was a bit brusque, but then again they had a ton of cheer families checking in. Room was decent and spacious. But I definitely didn’t enjoy my cold shower, neither did my husband. There was rust on the rack in the shower and lots of dirt/mold/cracked grout as well. The property could for sure use some sprucing up.
於 2024 年 1 月住了 1 晚
Hyatt Place Garland 於 2024年2月6日的回應
We are sorry to hear that your experience did not meet our standards. We value our guests feedback and we work hard to ensure that similar experiences do not occur in the future. We hope you will give us another chance to prove ourselves and welcome you back again in the future.

10/10 優異

Dustin

於 2024 年 1 月住了 3 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five-star review. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

8/10 不錯

Jose guadalupe

家人同遊
讚好：職員與服務和住宿狀況
於 2024 年 1 月住了 2 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for sharing your experience. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

10/10 優異

Suleman (SAN ANTONIO)

於 2024 年 1 月住了 1 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five-star review. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

10/10 優異

adnan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 13 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five-star review. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

8/10 不錯

真實旅客

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Only complaint I have is that my shower didn’t have a full door so water would get on the floor.
於 2023 年 12 月住了 3 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five-star review. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

10/10 優異

Mariana

家人同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful
於 2023 年 12 月住了 1 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five star review! We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

10/10 優異

Joni

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five star review! We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

10/10 優異

Joni

於 2023 年 12 月住了 2 晚
Hyatt Place Garland 於 2024年2月6日的回應
Thank you for the five-star review. We are delighted to hear your experience was a positive one. We look forward to welcoming you again in the future.

6/10 一般

Gricelda

讚好：職員與服務、設施服務和住宿狀況
I fund one dirty towel in the bathroom that is for the las guest is to much hair in the floor of the bathroom
於 2023 年 12 月住了 1 晚
Hotel Manager 於 2023年12月27日的回應
Thank you for this information, we appreciate your telling us about your experience, we will make sure to implement extra training for our housekeepers so that this never happen again to any of our beloved guests

8/10 不錯

Chris

於 2023 年 12 月住了 4 晚
Hotel Manager 於 2023年12月27日的回應
thank you,

4/10 欠佳

John

不滿：整潔度、住宿狀況和客房舒適度
Stay somewhere else…
Carpet was very dirty with large stains TV remote didn’t work upon arrival then the replacement remote I was given didn’t work either. Changing rooms wasn’t an option because they were fully booked. Hotel needs a deep cleaning.
於 2023 年 12 月住了 2 晚
Hotel Manager 於 2023年12月27日的回應
Thank you very much for your feedback,We are very sorry we came short of meeting your expectations, Rest assured all issued mentioned will be addressed, your bringing this to our attention is highly appreciatedthanks again

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
Hotel Manager 於 2023年12月27日的回應
thank you