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桑德曼簽章普萊諾弗里斯科酒店的評價

3.5 out of 5
桑德曼簽章普萊諾弗里斯科酒店
8451 Parkwood Blvd., Plano, TX

評價

9.2

卓越

10 分評分，優異；1825 則評價中有 1332 則" "
8 分評分，不錯；1825 則評價中有 299 則" "
6 分評分，一般；1825 則評價中有 103 則" "
4 分評分，欠佳；1825 則評價中有 47 則" "
2 分評分，很差；1825 則評價中有 44 則" "

9.4/10 

整潔度

9.4/10 

職員與服務

9.0/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

8/10 不錯

jin (lubbock)

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
清洁度很好，但是床单漂白水的味道比其他酒店重。如果厕所能锁上就最好了
於 2023 年 7 月住了 1 晚
Guest Services Manager 於 2023年7月3日的回應
Hello Jin,Thank you for your wonderful review. We appreciate the feedback regarding the bathroom doors. We look forward to seeing you again soon!

8/10 不錯

Dennis

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2022 年 5 月住了 1 晚
Front Office Manager 於 2022年5月30日的回應
Thank you for the review Dennis.

4/10 欠佳

Yuanjie

不滿：客房舒適度
I rate comfort the lowest, because pillows are really uncomfortable. I woke up from a night's sleep, a little stiff. My whole neck is hurting. A lot of pain. That's what I'm most angry about. There's no fluffy pillow to use. The rooms are small, and the first-floor lobby is small and modest. It's different from what the hotel itself showed. Overall a terrible check-in experience.
於 2021 年 8 月住了 1 晚
General Manager 於 2021年8月15日的回應
We are very sorry for your sub par experience at the hotel. We do have 2 different types of pillows at the hotel, we have soft and medium pillows. We do have different room and suite types that may accomidate your needs. Again, we are very sorry, and hope you give us another try again.

10/10 優異

Xiumin

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 1 晚
General Manager 於 2021年6月3日的回應
Thank-you for staying with us, we appreciate you.

10/10 優異

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice hotel!
於 2024 年 3 月住了 3 晚

10/10 優異

Yelena

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, comfortable hotel.
於 2024 年 4 月住了 1 晚

10/10 優異

Emya

讚好：整潔度、職員與服務和住宿狀況
second time staying here i love that my room had a balcony!
於 2024 年 4 月住了 1 晚

6/10 一般

Raul

家人同遊
不滿：職員與服務和設施服務
Location
於 2024 年 4 月住了 3 晚

10/10 優異

María

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice property
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月29日的回應
Hi Maria,Thank you so much for the wonderful review. We are so glad you enjoyed your stay. We look forward to seeing you again soon!

8/10 不錯

Virginia M

伴侶同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It is quiet and clean. The bed was comfy and the shower was amazing. I had a hard time regulating the room temp, but that’s what sweaters are for I don’t drink caffeine, there were no decaf options for tea or coffee. No continental breakfast.
於 2024 年 4 月住了 3 晚

4/10 欠佳

Victor

商務旅客
讚好：職員與服務
I checked in late at night (11pm) but there was only 1 front desk attendant and there was a long line and wait time. The front desk agent who was there was excellent, she just needed help and more staff. They also lost my reservation so that ended up making my check in process take a bit longer as well.
於 2024 年 4 月住了 1 晚

10/10 優異

Wenhao

讚好：整潔度、職員與服務、設施服務和住宿狀況
Been there 3 times always nice
於 2024 年 4 月住了 2 晚
Guest Services Manager 於 2024年4月26日的回應
Hi Wenhao,We are so glad you enjoyed your stay. We hope to see you again soon!

8/10 不錯

Andrew

商務旅客, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good hotel with great bar and restaurant attached. Rooms are comfortable, clean and sufficient for a business trip. Staff is always friendly and courteous.
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月26日的回應
Hi Andrew,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 優異

Robert (Frisco)

讚好：整潔度、職員與服務和住宿狀況
Great Stay
於 2024 年 3 月住了 3 晚
Guest Services Manager 於 2024年4月26日的回應
Hi Robert,We are so glad you enjoyed your stay. We hope to see you again soon!

10/10 優異

Wenhao

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Been there 3 times, still nice
Guest Services Manager 於 2024年4月20日的回應
Hello Wenhao,Thank you for the review. We are so happy you have had three great stays! We hope to make it four soon.

8/10 不錯

María

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
the staff is very nice. rooms are clean
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月20日的回應
Hi Maria, Thank you for the compliments on our staff. We are glad you enjoyed your stay and look forward to seeing you again soon.

2/10 很差

Massimiliano

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
The shower was broken in the hotel. The door lock wasn't functional and luckily I checked it before leaving. Lights were super bright at night coming in through the door security holes, which were not covered. I checked out after 1 night and went to a different hotel. The hotel then charged me for the original two nights and also charged me for the single night. It still has not been resolved. I will never stay at a Sandman property.
於 2024 年 3 月住了 2 晚
Thom 於 2024年4月22日的回應
Greetings Mr. Mancini,I have read your review, and I would really like the opportunity to talk to you about your experience, and how I can help to correct any unresolved issues that you may have.

10/10 優異

Abdulmalek Khaled Mohammed

於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月20日的回應
Thanks for the great review! We are glad you enjoyed your stay and cannot wait to see you again soon!

10/10 優異

Dustin

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff at front of house was very cordial and helpful, patiently they answered questions and were very present. A positive experience, rooms were nice as well as everything was in operating condition
於 2024 年 4 月住了 1 晚
Guest Services Manager 於 2024年4月14日的回應
Hi Dustin,We are so very glad you enjoyed your stay. We look forward to seeing you again soon!

10/10 優異

MATT

讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy parking and clean. Staff was very nice and helpful.
於 2024 年 4 月住了 2 晚
Guest Services Manager 於 2024年4月13日的回應
Hi Matt,Thank you so much for thr great review. We really appreciate your feedback and look forward to seeing you again soon!

10/10 優異

Mitsuaki

於 2024 年 4 月住了 2 晚

10/10 優異

Gift

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love it here!!
於 2024 年 4 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年4月9日的回應
Thank you for the great review of our hotel, we hope to see you again soon!

10/10 優異

Denise

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful and modern hotel and rooms.
於 2024 年 4 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Denise, thank you for the great review of our hotel, we hope to see you again soon!

10/10 優異

Luis (Lares)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything was excellent!
於 2024 年 4 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Luis, thank you for the great review, we hope to see you again soon!

10/10 優異

Fred

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Closet door broken
於 2024 年 4 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Fred, thank you for the great review, we hope to see you again soon!

10/10 優異

Damon (Edmond)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I travel quite often to the Dallas area and have never heard of this hotel chain. After finding it on Expedia and and reading the reviews, I decided to give it a try and can honestly say I’m sold on the brand. From checking in to checking out, everything went extremely smooth. Alicia, our front desk attendant is a true gem. She set the bar very high with her courteous, knowledgeable, very helpful professionalism. The room was very comfortable and I only wish on this stay I could have stayed more than a few hours. I will most definitely be back.
於 2024 年 4 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Damon, thank you for the great review of our hotel, were so happy you enjoyed your stay and Alicia helped make your stay better! We hope to see you again soon!

10/10 優異

Kaylah

於 2024 年 3 月住了 2 晚
Guest Services Manager 於 2024年4月22日的回應
Hello Kaylah,Thank you for the amazing review. We are glad you enjoyed your stay. We hope to see you again soon!

10/10 優異

alvin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
friendly staff
於 2024 年 3 月住了 2 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Alvin, thank you for the great review, we hope to see you again soon!

10/10 優異

Mikah

親子同遊
讚好：整潔度、職員與服務和住宿狀況
I loved this property . It was super clean and all the staff were very friendly and accommodating. I also like that they had the bar and grill and restaurant connected so convenient. 10/10 I would definitely recommend.
於 2024 年 3 月住了 3 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Mikah, thank you for the great review of our hotel and our staff, we hope to see you again soon!

4/10 欠佳

Latanya

家人同遊
不滿：職員與服務
於 2024 年 3 月住了 3 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Latanya, thank you for taking the time to leave us a review, please let me know when youre back in town so I can make your stay perfect!

6/10 一般

Rajithadhar

家人同遊
讚好：整潔度和職員與服務
There was no microwave in the room. Rest everything was good
於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Rajithadar, thank you for the great review, we hope to see you agian soon!

10/10 優異

SHEKEMA

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very easy to park, extremely clean, comfortable beds.
於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Shekema, thank you for the great review, we hope to see you agian soon!

2/10 很差

Shuhan

於 2024 年 3 月住了 2 晚
Guest Services Manager 於 2024年4月21日的回應
Hi Shuhan,We would love to know more about your experience and how we could have made it better. Please reach out to the hotel so we can make this right for you. We look forward to hearing from you.

6/10 一般

Kurvis

伴侶同遊
The location is perfect. What I didn’t like was the sheets in the double queen suite were old and rough. The most important thing to me is to have a nice bed with good sheets.
於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian C 於 2024年4月1日的回應
Kurvis, thank you for this feedback, we hope to see you again soon!

10/10 優異

Andrew

於 2024 年 3 月住了 1 晚
Guest Services Manager 於 2024年4月20日的回應
Hi Andrew,Thank you for the great review. We look forward to seeing you again soon!

10/10 優異

Francisco (miami)

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and fast check in
於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian C 於 2024年3月30日的回應
Fransico, thank you for the great review we hope to see you again soon!

6/10 一般

Ken

讚好：整潔度、職員與服務和住宿狀況
Free breakfast
於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian 於 2024年3月29日的回應
Ken, sorry for the low score, we hope to se you again soon!

6/10 一般

Nicholas

商務旅客
讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
I have stayed at this Hotel 2 times now, and both were very different. - Both times the staff was wonderful. - The condition of the hotel differed heavily between both visits: My second visit most of the vending machines were empty or non-functional, simple issue, but my room the second time was dirty (the couch looked like someone had just eaten on it), 1 AC was on its last legs (significant noise), both ACs were blinking "Clean Filter", towels had holes in them. I spent very little time in the hotel room this stay so this was manageable, but not desirable. I did come in early and the staff worked to get me a room, I did not mean to rush anyone.
於 2024 年 3 月住了 5 晚
Guest Experience Manger Brian C 於 2024年3月30日的回應
Nicholas, sorry for the low score, I do hope you come back again soon so we can win you over!

8/10 不錯

TaMetria

讚好：整潔度、職員與服務、設施服務和住宿狀況
Dining
於 2024 年 3 月住了 2 晚
Guest Experience Manger BrianC 於 2024年3月26日的回應
Tametria, thank you for the great review of our hotel we hope to see you agian soon!

2/10 很差

Manuel

於 2024 年 3 月住了 1 晚
Guest Experience Manger Brian C 於 2024年3月26日的回應
Manuel, I am sorry to see this score, we take pride in going the extra miles for our guest, I am calling you today to follow up, look forward to hearing from you!

10/10 優異

Navdeep

親子同遊
讚好：整潔度、職員與服務和住宿狀況
Love this hotel ! It’s a gem find
於 2024 年 3 月住了 3 晚
Guest Experience Manger Brian C 於 2024年3月25日的回應
Navdeep, thank you for the great review of our hotel, we are glad you found us too! We cant wait to see you again!

10/10 優異

Michael

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was nicer than expected. Luxury stay at a good price.
於 2024 年 3 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年3月23日的回應
Michael, thank you for this amazing review of our hotel, we hope to see you again soon!

10/10 優異

Kimberly

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The hotel is really nice and I like the dining options conveniently located on either side of the hotel.
於 2024 年 3 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年3月23日的回應
Kimberly, thank you so much for the great review, we enjoy the food options here as well! We hope to see you again soon!

8/10 不錯

Kent

於 2024 年 3 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年4月11日的回應
Kent thank you for the great review we hope to see you again soon!

10/10 優異

Joshua

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great and comfortable
於 2024 年 3 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年3月22日的回應
Joshua, thank you for the great review of our hotel, we hope to see you again soon!

8/10 不錯

Trung

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Like: Convenient location to various places in Plano and North Dallas, spacious room and bathroom, free and easy-to-find parking spaces, free good quality coffee in lobby, and helpful staff. Dislike: Noisy from loud vehicles; pillows were too thick that I ended up using stacked towels for pillows; bedsheets and covers were rough; lack of amenities (no water bottles for coffee since tap water is highly chlorinated and no sugar); shower wire soap tray was not made for soap bars because they fell off, toilet seat was uncomfortable and not screwed down properly, ice machine on the floor was out of service; we wanted to use the jacuzzi but the air in the room had very strong chlorine smell because both the jacuzzi and the pool were in-door and enclosed with little ventilation. We wanted to use the sports bar but the entrance door to the bar from inside the hotel was locked which forced us to go outside and enter the bar from the street. With the cold weather and the rain, we decided not to. What is the purpose of having a connecting bar when the guests are forced to go outside to enter the bar? In summary, it would be a much nicer place if the issues above could be resolved.
於 2024 年 3 月住了 3 晚
Guest Experience Manger Brian 於 2024年3月19日的回應
Trung, thank you for taking the time to leave us a review of your stay with us! We appericate the feedback and will be addressing these concerns in our morning meeting, we do hope we can wow you over next time with us!

10/10 優異

Stephanie

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 2 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Stephanie, thank you for the great review of our hotel, we look forward to seeing you again soon!

10/10 優異

Raymond

於 2024 年 3 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年4月8日的回應
Raymond, thank you for the great review of our hotel, we hope to see you again soon!

10/10 優異

Stephen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing staff. Beautiful rooms.
於 2024 年 3 月住了 1 晚
Guest Experience Manger-Brian C 於 2024年3月18日的回應
Stephen, thank you so much for the great review of our hotel and staff, we cant wait to see you again soon!

10/10 優異

Lyne

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Un bel hôtel propre et convivial. Les chambres sont bien
於 2024 年 3 月住了 4 晚
Guest Experience Manger Brian 於 2024年3月15日的回應
¡Gracias por la excelente reseña de nuestro hotel y nuestro personal! Esperamos volver a verte pronto!