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達拉斯 DFW 機場北部/歐文萬豪唐普雷斯套房酒店的評價

2.5 out of 5
達拉斯 DFW 機場北部/歐文萬豪唐普雷斯套房酒店
4800 Plaza Drive, Irving, TX

評價

9.0

卓越

10 分評分，優異；431 則評價中有 306 則" "
8 分評分，不錯；431 則評價中有 62 則" "
6 分評分，一般；431 則評價中有 25 則" "
4 分評分，欠佳；431 則評價中有 14 則" "
2 分評分，很差；431 則評價中有 24 則" "

9.0/10 

整潔度

8.8/10 

職員與服務

9.0/10 

設施服務

9.2/10 

住宿狀況

8.4/10 

環保程度

評價

8/10 不錯

Shan

於 2023 年 8 月住了 1 晚
Sales Manager 於 2023年10月2日的回應
Thank you for sharing your comments regarding your recent stay. We hope to see you again soon. Have a great week!

8/10 不錯

Kam Shing

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Quite new hotel, very clean and full equipped. Good a lay over or catching early flight...staffs are new so it took a bit longer time for checking in and also the breakfast is a bit light. In general, it is good.
於 2019 年 11 月住了 1 晚

10/10 優異

Justin

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Convenient location for a 1 night layover. The 1 bedroom suite allowed us to put the kids to bed and still get things done without worrying about waking anyone.
於 2024 年 5 月住了 1 晚

10/10 優異

Alan

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚

4/10 欠佳

Chad

家人同遊
讚好：設施服務和住宿狀況
不滿：職員與服務
The good: The property was nice and updated. It had plenty of amenities including a nice gym and socializing area. The shuttle service was great and the 2 drivers we interacted with were fantastic. The bad: We showed up the night before the eclipse and expected the property to be packed and busy. Surprisingly we were quickly helped. That’s when we found out some unfortunate news. I gave the front desk my name and they told me that my reservation had been cancelled and they could not tell me by whom. It wasn’t by me. Thankfully, 10 minutes prior to our arrival, there was another cancellation which kept us from being homeless that night since most hotels were booked in the area. Even though we weren’t homeless, unfortunately this meant that we wouldn’t get the room we paid for, which turned out to be smaller. I figured we chalk up the night to a “things could always be worse” and decided to just be grateful to have a bed to sleep in. the room was found it to be poorly stocked. The night guy hooked us up. The second day and night was a blur due to traveling for the eclipse. We got back late and noticed the room had not been cleaned. Oh well Day 3: No room cleaning. I asked about it and was told that it should have been done and would be done the next day. Day 4: they finally did the room at some point in the afternoon which I reminded them to do. They took our extra pillows!! Overall the staff acted bothered by any concerns and grossly unapologetic. Food was basic.
於 2024 年 4 月住了 4 晚

10/10 優異

RJ

於 2024 年 4 月住了 1 晚

8/10 不錯

James (Lake Havasu City)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice if a small room. Cleverly designed, stove and big fridge. Our only complaint was the breakfast was cold. But suspect that is not the norm
於 2024 年 4 月住了 1 晚

10/10 優異

Patricia Schubert

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Adrianna was so helpful with our return of our rental car and the shuttle ride back to the hotel. Very pleasant lady. Loved her attitude and friendliness.
於 2024 年 4 月住了 1 晚

10/10 優異

Erick

伴侶同遊
讚好：住宿狀況
Un hotel, que funciona perfectamente si estas de transito por Tokyo! Limpio, buen desayuno y ah 10 minutos del aeropuerto
於 2024 年 4 月住了 1 晚

8/10 不錯

Barbara

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Great for us because we arrived late and were leaving early the next morning. But not much around except other hotels so probably not the best for a longer term stay. Staff was fabulous and the room was clean and comfortable. Towels and toilet paper were both pretty thin!
於 2024 年 4 月住了 1 晚

10/10 優異

Lyle

伴侶同遊
讚好：職員與服務和住宿狀況
Clean and quiet
於 2024 年 4 月住了 1 晚

10/10 優異

Jessica Kree

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to DFW. We had a late night flight followed by an early morning connection. We were able to have a great breakfast and ride the shuttle back to the airport.
於 2024 年 4 月住了 1 晚

10/10 優異

Katia Berenice Bernal

於 2024 年 3 月住了 1 晚

10/10 優異

Lisa (Shawnee)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
VERY FRIENDLY STAFF
於 2024 年 3 月住了 1 晚

10/10 優異

Madai

於 2024 年 3 月住了 1 晚

8/10 不錯

Miguel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚

4/10 欠佳

Ben (Jonesboro)

家人同遊
不滿：住宿狀況
Paint peeling from walls. No hot water. No water pressure. Not enough entry keys for my family to get more tha 1. Will not return
於 2024 年 2 月住了 1 晚

6/10 一般

Francois

家人同遊, 多人同遊
讚好：整潔度、設施服務和住宿狀況
standard place for a short stay. Staff always busy don’t have time to pay attention to customer and room not clean, did not have room service once.
於 2024 年 2 月住了 3 晚

10/10 優異

Greg (gilbert)

讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff was very helpful in pickup and transportation to the airport
於 2024 年 2 月住了 1 晚

8/10 不錯

Samantha

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
The room was not very clean.
於 2024 年 2 月住了 1 晚

6/10 一般

STEPHEN

家人同遊
不滿：住宿狀況
We stopped at this hotel because we had an overnight connection at Dallas. The staff was very welcoming. However, we had issues with the room. The door locks are very old and we checked in at 10 PM and shortly after left our room to go back outside when we returned a few minutes later, the door would not open. We tried new room keys and it still wouldn’t open. The maintenance staff came to help and they couldn’t open it either. It took about an hour and a half before they could finally get the door open. Needless to say it was frustrating since we had an early flight And just wanted to get back into our things. Staff was nice and gave us another room but until we got our things it wasn’t very helpful. I would like though to shout out to Jasmine at the desk and DeAndre and Derek who finally got the door open for us After using a special tool, but it didn’t appear that this is the first time it has happened there. The management really needs to update the locks on top of it inside our room. It looked like somebody threw coffee against the wall in the bathroom as it was dripping everywhere And dried on with no attempt to clean it off. I am a Marriot member and have stayed many times with this chain. However, our stay was very disappointing. Had it not been for the helpful staff my review would have been one star.
於 2024 年 2 月住了 1 晚
Chloe 於 2024年2月19日的回應
We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a pleasant atmosphere within our guest rooms and common areas is always a key priority. On behalf of our entire team, I sincerely apologize for falling short of not only your expectations but ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 優異

James

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The staff was great and very helpful. Billy at the bar did a great job customizing our drinks the one night we stayed.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月7日的回應
We're truly grateful for your wonderful rating!It's delightful to hear that you thoroughly enjoyed all aspects of our hotel. We take immense pride in maintaining superior cleanliness levels and providing top-notch customer service.Your comments underscore our commitment to offering extraordinary guest experiences, and we're thrilled to know we hit the mark.We can't wait to welcome you back again soon.

10/10 優異

SOOK HYUN

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月7日的回應
Dear Sook Hyun,Wow, 10/10!On behalf of the entire hotel team, I want to thank you for sharing about your stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 欠佳

Heather

讚好：職員與服務
不滿：整潔度和住宿狀況
Very dirty!
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月3日的回應
Dear Heather,Thank you for taking the time to provide detailed feedback on your recent experience at our hotel. I sincerely apologize for the challenges you encountered during your stay. Your comments are deeply concerning, and we take them seriously. We are committed to addressing each of the issues you've raised to ensure that future guests do not encounter similar inconveniences. I appreciate your insights and hope to have the opportunity to regain your trust and provide the level of service you rightfully expect from us.

6/10 一般

Perry

讚好：整潔度、職員與服務和客房舒適度
Crap shower
Shower in room 306 was very slow to drain. It’s the stupid drain that’s long a flat with the metal rectangle covering it.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年2月3日的回應
Dear Perry,Thank you for taking the time to provide detailed feedback on your recent experience at our hotel. I sincerely apologize for the challenges you encountered during your stay. Your comments are deeply concerning, and we take them seriously. We are committed to addressing each of the issues you've raised to ensure that future guests do not encounter similar inconveniences.I appreciate your insights and hope to have the opportunity to regain your trust and provide the level of service you rightfully expect from us.

10/10 優異

Justin (Litchfield Park)

讚好：整潔度、職員與服務和住宿狀況
Nice
於 2024 年 1 月住了 1 晚
Chloe 於 2024年2月19日的回應
Justin,I greatly appreciate your positive feedback towards our hotel. Thank you for staying with us.We look forward to seeing you again in the future!

2/10 很差

Jean

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
On the morning of departure we found dirt on part of the bed linen that could have been associate with the presence of bed bugs. The front desk employees were supposed to investigate and report to us in the same day. Nothing was done and general manager further follow-up was "As I stated to you previously, at the time that you had the problem with the stain on your linen, I was on vacation. I did not inspect your linen; therefore, I cannot definitively tell you what was on the sheet." Communication with Marriott Bonvoy® Customer Care at MARRIOTT INTERNATIONAL was time lost. This was the first night of our 2 weeks vacation trip ans remained very nervous during all our vacation
於 2023 年 11 月住了 1 晚

2/10 很差

i

於 2024 年 1 月住了 3 晚
Chloe 於 2024年2月19日的回應
Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

2/10 很差

Bradley

商務旅客
不滿：設施服務
When I got to my room it was filthy. Floor hadn’t been vacuumed, salt and pepper all over counter, drinking glass rings all over the side table, no clean utensils, old used coffee filter in coffee pot I have to run dishwasher to get clean cups etc. so I said to myself ok I’ll make sure house keeping cleans next day. No one ever came to clean it. I asked a house keeper at 4pm if someone would be coming she said oh the girl that had your room scheduled has left already. I was very dissatisfied. Especially for a Marriott property. Won’t ever stay here again. From desk staff was the only pleasant part of my stay
於 2024 年 1 月住了 2 晚
Chloe 於 2024年1月19日的回應
We are saddened to see that you did not enjoy your stay at our property. We are sorry for any inconveniences that may have happened during your time with us. Thank you for taking the time out of your day to leave feedback.

6/10 一般

Said

商務旅客
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

6/10 一般

Frank (Saltillo)

不滿：住宿狀況
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

6/10 一般

Sean

讚好：職員與服務
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月16日的回應
Dear Sean,We're thrilled to have exceeded your expectations with our impeccable service, convenient location, and immaculate environment!On behalf of our entire team, we can't wait to welcome you back for another great stay.

10/10 優異

Connie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Water pressure for the shower could have been better. It was worse then standing in a drizzle rain.
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We apologize for any inconvenience that may have happened during your stay. We thank you for the review and hope to provide you with a better experience in the future.

10/10 優異

Michelle (Hays)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

Kristina

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Love this hotel!
I wish I stayed longer. This place is set for you to truly check in and forget about the world since you can do everything in your room.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月9日的回應
Dear Kristina,Thank you for choosing our hotel while you were here in the Irving area, and for the outstanding rating for the TownePlace Suites DFW Airport North. We believe in creating a vibrant and memorable experience for each of our guests and we are thrilled you enjoyed our energetic style, supreme service, and comfortable guest suites.Stop by again soon - we're looking forward to it!

10/10 優異

Luis

讚好：職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Chloe 於 2024年1月19日的回應
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

8/10 不錯

Roy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Standard hotel near airport
Standard hotel near airport; clean; comfortable. Airport shuttle is not 24 hours (only 4am-12mn).
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月9日的回應
Dear Roy,Wow, 8/10!On behalf of the entire hotel team, I want to thank you for sharing about your stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

David

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2024年2月7日的回應
Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 不錯

David

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Out of the way - Clean and Comfy
The location of this hotel was kind of out of the way. There were not any restaurants or shops within a reasonable distance. The facility was tidy and the room was comfortable. The bathroom was very nice. They only provided two towels which wasn't adequate, however as soon as I requested extra ones they were brought up to my room. We would stay here again.
於 2023 年 12 月住了 1 晚
Chloe 於 2024年1月19日的回應
We apologize for any inconveniences that made your stay fall short of a five- star stay. We hope to service you again in the future!

10/10 優異

K.

於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月1日的回應
Dear K.,Wow, 10/10!On behalf of the entire hotel team, I want to thank you for sharing about your stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Denise

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The best part, was that is was so close to DFW and it had an early morning shuttle.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月1日的回應
Dear Denise,Wow, 5/5!On behalf of the entire hotel team, I want to thank you for sharing about your stay experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Jeannine

伴侶同遊
讚好：設施服務
於 2023 年 12 月住了 1 晚
Chloe 於 2023年12月26日的回應
Jeannine, We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

Sara

於 2023 年 12 月住了 1 晚
Chloe 於 2024年1月19日的回應
We are thrilled to see a perfect rating, and we greatly appreciate your feedback.

6/10 一般

Nilsa

讚好：職員與服務
I expected the hotel to be nearer the airport
Chloe 於 2024年2月19日的回應
Nilsa,Thank you for staying with us and taking the time to leave a review. I apologize for falling short of your expectations, and I hope we can have the opportunity to provide you with a five star stay next time you are in the area!

8/10 不錯

SYLVIA

於 2023 年 12 月住了 1 晚
Chloe 於 2023年12月26日的回應
Sylvia, I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

4/10 欠佳

Daniel Jeremy

讚好：整潔度
於 2023 年 12 月住了 5 晚
Chloe 於 2023年12月26日的回應
Daniel, I am sorry to see that we fell short of your expectations and apologize for any inconvenience you may have faced during your time here with us.

10/10 優異

Anne-Sophie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Chloe 於 2023年12月26日的回應
Anne-Sophie, we are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

David

讚好：整潔度、職員與服務和住宿狀況
Good shuttle from airport, about 10 minute ride. Building seems new, is clean, excellent condition. Check-in woman is friendly and cute as a button. Room is nice, bed comfortable, no problems.
於 2023 年 12 月住了 1 晚
Chloe 於 2023年12月26日的回應
David, we appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.

10/10 優異

JEAN (COOL)

多人同遊
讚好：整潔度、職員與服務和住宿狀況
.
於 2023 年 12 月住了 1 晚
Chloe 於 2023年12月26日的回應
Jean, we are thrilled to see a perfect rating, and we greatly appreciate your feedback.

10/10 優異

yongyu

家人同遊
於 2023 年 11 月住了 1 晚
Chloe 於 2023年12月26日的回應
Yongyu, we are thrilled to see a perfect rating, and we greatly appreciate your feedback.