Received a room that was boiling hot when we entered. Immediately asked to replace the room but was told that the hotel was fully sold out. The AC wasn’t powerful enough to cool the room even after 4 hours. The hotel didn’t even have a single fan to offer. Additionally, the wifi didn’t reach the room.
When requested a refund, the manager said they have couple of rooms to offer. By then, we had had enough of the poor service from the staff. We checked out after 5 hours. The manager didn’t refund anything. Very disappointed to have spent the new year in this fashion on what looks like a premium property in the city. Complete waste of money.