Room was not clean at all, washing machine leaked all through the bathroom and dryer was broken. Wanted a late checkout charged me extra money then as I left proceeded to tell me I could have got it for free if I signed up to Accor members, would have been nice to know prior to paying extra money.
Patrick
於 2024 年 3 月住了 1 晚
2/10 很差
Michael
商務旅客
2024年3月13日
不滿:職員與服務、設施服務和住宿狀況
Basic is an understatement but I’ve stayed in worse. Reception staff (who are the only staff you see) are obliged to follow company policy eg check out by 1000 etc. It appears common sense and customer satisfaction are not within the company policy. No restaurant or coffee shop facilities, room was not cleaned / refreshed during my stay. Avoid if you can
Michael
於 2024 年 3 月住了 2 晚
2/10 很差
Donnalee
2024年1月5日
Donnalee
於 2023 年 12 月住了 7 晚
6/10 一般
Ravi
伴侶同遊
2023年12月28日
讚好:整潔度和職員與服務
The property is in a good location with friendly staff members. The condition of the property is an average because the lights are on even if I switch of the electricity, can't close the shower completely thus water goes out of the shower, moulds or black marks at the shower base, etc
Ravi
於 2023 年 12 月住了 6 晚
10/10 優異
Grant
2023年11月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The apartment overall very comfortable although shower in the bath not good for older generation. Couch could be replaced.
Grant
於 2023 年 11 月住了 9 晚
4/10 欠佳
Patrick
伴侶同遊
2023年11月11日
不滿:整潔度、職員與服務和住宿狀況
We have been staying here on and off since it opened and always loved it. This time very disappointed. They have split the hotel between managed appartments and Accor. No dining room and building has allowed to become tired and unkept. We stayed on 6th floor and had to ensue a horrible noise from the plant room all week. We were told it related to the air con and they were aware of it but no effort to ameliorate.
Patrick
於 2023 年 11 月住了 6 晚
10/10 優異
Debbie
2023年11月7日
Debbie
於 2023 年 3 月住了 2 晚
6/10 一般
Janet
伴侶同遊
2023年11月3日
讚好:整潔度
不滿:住宿狀況
Booked through wotif and told our reservation was complete and we needed to pay on check-in. At check-in we were told our booking had been cancelled because we didn’t pay a reservation fee through wotif and there were now only 5 non-oceanview hotel rooms available in the whole complex for $400 more for the 6 nights, and no parking included. We were shocked at the extra cost so checked online at accom options and found we were able to book through wotif an oceanview hotel room in the same hotel for $60 more than our original booking. We went to check in again 30 mins later and managed to book our exact same oceanview hotel room we originally reserved. We were relieved we now had accomodation after our initial shock, and paid the extra $19 per day for parking. The a/c broke in the complex and our room was a sauna for one day/night/day but we were grateful to be provided a 1 bedroom oceanview apartment for our last 2 nights.
Janet
於 2023 年 10 月住了 6 晚
10/10 優異
warren
伴侶同遊
2023年10月27日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is great, walking distance to all of Darwin