I really like this hotel! But, we reserved a king suite with a pullout couch for a very specific reason and we got a double queen room instead (so, basically no little side room which gives a bit more privacy- not a lot, but a little). All rooms were full so we the front desk said we couldn't switch, and it made our stay much more difficult bc of our special situation. The front desk even said their reservation had us in a double bed... when the reservation on my end clearly was for a king bed suite. We got a 20% discount, but were told any more than that would be on Expedia, bc the hotel takes no responsibility when booked through expedia to ensure you receive the type of room you booked. Wild take, in my opinion.