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新德里大使 - IHCL 精選酒店的評價

5 out of 5
新德里大使 - IHCL 精選酒店
Sujan Singh Park, Subramania Bharti Marg, New Delhi, Delhi N.C.R

評價

8.2

很好

10 分評分，優異；384 則評價中有 166 則" "
8 分評分，不錯；384 則評價中有 128 則" "
6 分評分，一般；384 則評價中有 54 則" "
4 分評分，欠佳；384 則評價中有 25 則" "
2 分評分，很差；384 則評價中有 11 則" "

8.4/10 

整潔度

8.8/10 

職員與服務

7.8/10 

設施服務

7.4/10 

住宿狀況

7.4/10 

環保程度

評價

6/10 一般

真實旅客

商務旅客
讚好：職員與服務和住宿狀況
還算順利
旅館本身比較有歷史，設施相對稍舊，但看得出很久以前應該也是很有名的飯店，入住期間也有人來辦婚宴跟生日party。
於 2019 年 11 月住了 2 晚

4/10 欠佳

真實旅客

商務旅客
讚好：職員與服務和設施服務
不滿：住宿狀況
the hotel is very classic, half of the electronic items are not working when I checking, it will require the service people to fix one by one - such as power plug, hairdryer, and WIFI.
於 2019 年 9 月住了 3 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
不錯的旅館
旅館整個非常乾淨，服務人員非常勤於打掃。早餐室雖小，但菜色很不錯。WiFi 在房間內也夠強。旅館位置還不錯，位於德里的中心。附近有不少觀光景點，及posh 的khan market。
於 2017 年 8 月住了 3 晚

8/10 不錯

Ching Ki (hong kong)

讚好：職員與服務
不滿：整潔度和客房舒適度
Service is good
The hotel room is a bit old, but service is really nice, staff are very helpful.

8/10 不錯

EriChang (Taipei)

讚好：職員與服務、住宿狀況和客房舒適度
一嚐大使的古典體驗
酒店前身是大使館，旁邊就有一個購物與餐廳並存的市場，購物飲食都方便。酒店唯一缺點就是可以帶寵物入住，感覺很不衛生。我的床上還有兩根頭髮還是毛？

8/10 不錯

hua (china)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good.
地段好，靠地铁，可汗市场，离lodi garden and delhi golf club也很近，lodi是个适合跑步的公园，挺美。由于是欧式建筑，所以房间都很大，带会客的区域，也适合家庭游入住，加床也不嫌房间小。早餐一般，但餐厅有南美或西班牙风情，不错。可惜价格略高，四星级的装修赶上五星的价格了。

10/10 優異

Robynjeet

讚好：整潔度、職員與服務、設施服務和住宿狀況
Beautiful property in an amazing area. The reception greeted me in a friendly way and upgraded my room to a suite. I had a late flight the following day and they let me checkout at 3pm. Mr. Ajay Kumar, working at front security for the hotel was very friendly, accommodating and exemplary employee, who went above and beyond to make my stay comfortable. Thank you.
於 2024 年 4 月住了 1 晚

10/10 優異

SWASTIKA

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 2 晚

10/10 優異

Shiva

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staffs are so kind and really helpful.
於 2024 年 3 月住了 2 晚

10/10 優異

Rachel

多人同遊
讚好：整潔度、職員與服務和住宿狀況
Staff was amazing. Excellent breakfast buffet. Spacious clean room
於 2024 年 3 月住了 3 晚

10/10 優異

John

讚好：整潔度、職員與服務和住宿狀況
Highly recommended by experienced travellers from Canada
於 2024 年 3 月住了 4 晚

10/10 優異

Hemang

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent location and service
於 2024 年 2 月住了 3 晚

10/10 優異

Bryan

讚好：整潔度、職員與服務和住宿狀況
Wonderful staff
於 2024 年 2 月住了 1 晚

10/10 優異

Vedavati

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely housekeeping and dining staff. Bhup Singh and Uma Shankar were very courteous and provided service with a smile. Also the gentleman who takes your luggage at the reception. I will be back at the Ambassador for sure. Spacious room and soundproof. Location is superb in terms of connectivity. Reception staff are fine but not as polished as the rest of the crew, but they are younger so that probably explains it.
於 2024 年 2 月住了 4 晚

10/10 優異

Colin (Molesworth)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Ambassador is a nice hotel in the green New Delhi area of the city. A short walk away from a small shopping area with upmarket shops and reasonably priced restaurants and a bank with ATM. Also within walking distance (or short taxi/Tuk Tuk ride) is Lodi Gardens which has several historic buildings. The staff at the Ambassador are excellent as are the drivers of the Hotel Car service. The rooms and beds were also excellent. Would stay there again.
於 2024 年 2 月住了 4 晚

8/10 不錯

MADAN

讚好：職員與服務
wonderful front door staff !! very polite and welcoming ( thank you ) Ms.. pooja, and the staff . VERY MUCH LACK OF TRAFFIC SPEED CONROL (cars) AT THE FRONT DOOR ! SAD !! Amazing staff at the breakfast room, thank you parkash ! kindest lady thank you Priya...Atul, uma , tea master lol. special thanks to mahesh..!!we appreciate you . very polite Ranjan at the house keeping dept.
於 2024 年 2 月住了 4 晚

6/10 一般

Priya

讚好：整潔度
I stay at Ambassador frequently when in Delhi if I cannot stay at my Club. I like the old world charm and the balconies and good sized rooms. The breakfast and the staff at breakfast are also lovely. Ambassador has a problem they need to fix if they are to be taken seriously -- they charge for ice! It took me 45 mins to get an ice tray delivered to my room (and, yes, I refused to pay for it). They need to read customer feedback and install an ice machine or provide ice trays in their fridge or make the ice delivery prompt and complimentary.
於 2024 年 2 月住了 2 晚

10/10 優異

Anil

伴侶同遊
I have stayed several times at Ambassador Hotel! It is centrally located and the staff go above and beyond every time. The breakfast menu is the same everyday and gets monotonous! You need to provide some variety!
於 2024 年 2 月住了 6 晚

10/10 優異

Bryan

讚好：整潔度、職員與服務、設施服務和住宿狀況
Wonderful staff and a great breakfast!
於 2024 年 2 月住了 1 晚

4/10 欠佳

Neeti

家人同遊
不滿：職員與服務、住宿狀況和客房舒適度
Suite rooms pictures misleading Receptionist bad
Starting from Airport pickup - despite multiple phone calls to hotel ahead of arrival, the driver arrived 3 hours early. We told him to come at 11:30 am IST as we were waiting for our parent's flight to arrive. Receptionist didnt convey this to the driver and he was waiting at IGI from 8:30 am.We Booked 2 Allure Suites based on the pictures on the website. When we reached hotel, the suites were nowhere near the pictures. They were dark and damp. They dont face on the front side of the building. They are built inward facing which makes them dark. When I booked , I mentioned that I want a room which is well lit with natural light . The hotel receptionist Roshmita offered us double room instead of suite which was on first floor and third floor and faced to the front. When we said yes to be downgraded , she said 3rd floor room is not available. Then we were shown 3 rooms but none of them was well lit and upto the mark. We had to finally settle for a side facing room on 3rd floor . Next was the bed , it was small for three people and when we asked for extra single bed, she said it will cost us extra. It was a horrible experience with multiple viewings and downgrading from suite to a room which too didnt give us a experience we were expecting. Hotel staff needs to improve on respecting their words when they offer something.Also they should respect the drivers who make so much effort to do airport transfers.Breakfast in the morning was good . I wished I booked Lalit at same cost
於 2023 年 12 月住了 1 晚

10/10 優異

Songqiao (Walnut Creek)

讚好：設施服務和住宿狀況
Very clean and competitive price for a 5 star hotel. Close to many tourists spots using Uber or Ola
於 2024 年 1 月住了 2 晚

8/10 不錯

Adam (Monterey)

讚好：整潔度、職員與服務、設施服務和住宿狀況
I love this humble hotel. It may be a dash faded, but it's vibe is warm. One of the best breakfasts, too. Staff went out of their way to be helpful. My room was clean and simple. The location may be the best--a minute walk to Khan market. It's a quiet place, nostalgic-feeling.
於 2024 年 1 月住了 2 晚

4/10 欠佳

S

家人同遊
讚好：整潔度
不滿：職員與服務、住宿狀況和客房舒適度
Decline in quality
I've stayed at the Ambassador many times. It has declined significantly. We waited nearly 2 hours to get a room. The bed was hard. Towels were old and threadbare. One day, there was toothpaste provided in the bathroom, the next day, a toothbrush. The restaurant charged exorbitantly (INR 1999 for a serving of dhal) for mediocre food.
於 2023 年 12 月住了 3 晚

8/10 不錯

Vesna

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 2 晚

10/10 優異

Tarunjot

於 2023 年 12 月住了 2 晚

10/10 優異

Namita

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I always stay at the Ambassador when I am in Delhi. It is close to Khan market, Lodi garden and a metro station. The staff are all excellent and always make me feel very welcome. It is my home away from home in Delhi. Love this hotel.
於 2023 年 12 月住了 3 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

8/10 不錯

HIROYUKI

於 2023 年 12 月住了 4 晚

10/10 優異

Jorge

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Es un hotel antiguo, cerca hay un centro comercial con diversos restaurantes y tiendas. El personal es muy amable y el restaurante de comida china una delicia. Lo recomiendo completamente.
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月20日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards, Akshat GuptaGeneral Manager Ambassador, New Delhi

10/10 優異

ANU GIRIJA

讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing stay. Charming ambience. Staff were warm, friendly and hospitable. Would definitely visit again!
於 2023 年 11 月住了 3 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 優異

Karen

於 2023 年 11 月住了 4 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

6/10 一般

Gilbert

讚好：整潔度、職員與服務和住宿狀況
不滿：設施服務
於 2023 年 11 月住了 1 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 優異

Vivienne

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 優異

Nilesh

讚好：整潔度、職員與服務和住宿狀況
Very clean property. Staff were very nice and cooperative. Excellent dining
於 2023 年 11 月住了 1 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 優異

Aloke

於 2023 年 10 月住了 3 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 優異

Yong jea

於 2023 年 10 月住了 4 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 欠佳

Saamarth

讚好：整潔度和職員與服務
不滿：住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

8/10 不錯

NITIN (Irvine)

讚好：整潔度、職員與服務和設施服務
The location and services are excellent. It is an older property and has a colonial past feel which is a nice contrast to the modern day hotels construction and look/feel. My key disappointment with this property is the bad quality of bed - if you cannot get a good sleep everything else matters less. And this issue is quick, easy and relatively inexpensive to fix (from overall operating costs of the hotel). Please do upgrade the beds to match closely with most of the other Taj properties and you will see many more 5 star ratings !!!
於 2023 年 10 月住了 3 晚

6/10 一般

ANIL

於 2023 年 9 月住了 2 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年12月19日的回應
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 欠佳

Supriya

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible hotel
This is a run down hotel. There are leakages in the bathroom, old style, breakfast area isn’t clean, service is very poor. This is a slum and def not Taj standards
於 2023 年 9 月住了 3 晚

10/10 優異

Nazuk

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Amazing experience all around from checkin to stay to checkout. Breakfast buffet was great and the location is super convenient for visit to consulate. Highly recommend this to everyone.

6/10 一般

nicholas

於 2023 年 9 月住了 2 晚

10/10 優異

Enrique

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
NA
於 2023 年 5 月住了 2 晚

8/10 不錯

Hector

伴侶同遊
讚好：整潔度、職員與服務和設施服務
Good stay overall. Rooms were clean and comfortable, bathroom was clean but really outdated. There was a small water leak-like a drip maybe from a condensation unit. They offered to repair but we wanted to rest so we told them we were ok until we left and it was just for their knowledge. But maintenance staff was very responsive. We stayed there for two days, the day we checked in they were 4 people outside the entrance, they helped get the luggage from the car which was nice, only to scan through their X-ray machine like many hotels in India do. The disappointment part is that after checking the luggage they just look at you. There is no communication to say, please go inside and someone will help you at the front. So once they check the luggage they just ignore you, they do not open the door or point the way to the front desk neither help you with the luggage. When we approached the check-in desk, the lady had issues with their system and it took her 15-20 minutes to check us in. The day we checked out we had schedule private transport to go from New Delhi to Agra. We scheduled it at 11:30AM so at 11:15 I went down to do my check out. The person who checked us out started asking for payment. I explained and showed the receipts from Expedia that we had already paid. She didn’t know how to check in her end. She asked to borrow my phone to show someone. My Uber showed up and it took them until 11:35 to figure things out. They need help in that area.
於 2023 年 8 月住了 2 晚

4/10 欠佳

amit

家人同遊
讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Stuffy and hot - and in the worst way possible
The hotel is very old and clearly in desperate need of upgrades. The location is the best in delhi BUT this no longer is able to overcome the prémédités that are falling apart. In the heat of a delhi summer, no AC for 3 days? And, no solution for how to best take care of paying guests? Unfortunately, this was our last time staying there
於 2023 年 7 月住了 6 晚

10/10 優異

Kimberly

家人同遊
讚好：整潔度、職員與服務和住宿狀況
I like the attitude of the staff, the atmosphere of the building and property and the area that surrounds it. I also appreciate the size of the rooms.
於 2023 年 7 月住了 1 晚

6/10 一般

Rajat (New York)

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Heritage 1947 building, maintained responsibly by the Taj Group. However, this property fails ( but tries hard) to maintain an environment of peace and quiet.
於 2023 年 6 月住了 1 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年7月11日的回應
Greetings from Ambassador, New Delhi – IHCL SeleQtions! I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

4/10 欠佳

arun

不滿：整潔度、職員與服務和住宿狀況
Very old property . Rooms not well maintained. Rooms not progressed with time r.g. Charging ports are not at all for new devices. No in room bar
於 2023 年 5 月住了 2 晚
Akshat Gupta General Manager Ambassador, New Delh 於 2023年7月11日的回應
I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

6/10 一般

Ines

多人同遊
讚好：職員與服務
不滿：住宿狀況
The hotel is beautiful outside and has a great potential to be a great hotel, but the interior needs clearly a renovation. Breakfast food is good enough and waitress are kind, but the patio and breakfast room it does not cover the expectations for the hotel price. Pool was under renovation and it does not mentioned.
於 2023 年 5 月住了 3 晚

8/10 不錯

rajesh

讚好：職員與服務
於 2023 年 4 月住了 3 晚