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关于ITC 新德里孔雀王朝豪华精选酒店的点评

5 out of 5
ITC 新德里孔雀王朝豪华精选酒店
Diplomatic Enclave, Sadar Patel, New Delhi, Delhi

点评

8.8

超赞

10 分 - 超赞。360 条好评，共有 557 条点评" "
8 分 - 还可以。109 条好评，共有 557 条点评" "
6 分 - 一般。47 条好评，共有 557 条点评" "
4 分 - 很差。26 条好评，共有 557 条点评" "
2 分 - 糟糕。15 条好评，共有 557 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

8.8/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

MING SANG

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Food option is quite limited in breakfast
2023 年 9 月入住 3 晚

6/10 一般

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Breakfast is not good, otherwise ok
2022 年 11 月入住 1 晚
Benita Sharma 于 2022年11月21日 的回复
Dear Guest,Namaste!Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm services that we offer.I have personally taken note of your feedback and will take it up with the concerned department and would like to assure you that we shall attempt to ascertain the cause of this experience.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

6/10 一般

Shi-Pey

满意：清洁度、住宿条件和设施、客房舒适度
2020 年 12 月入住 2 晚
Benita Sharma 于 2021年01月27日 的回复
Dear Guest, Namaste! I would like to thank you for taking the time to share your feedback pertaining to your last stay with us. Under no circumstances can these be ignored. Please be rest assured that appropriate corrective measures have been taken and process gaps have been addressed through training to ensure that our commitment to quality service remains uncompromised, as this certainly is not representative of our service standards that our guests have come to expect from us over the years. While the endeavour of the team has always been to provide customized bespoke services, we at the ITC Maurya are keen to restore your faith in the services of the Hotel. We sincerely value your association and trust we have your understanding and support. Towards this, we look forward to the pleasure of welcoming you back to ITC Maurya. Yours sincerely, Benita Sharma Area Manager North Luxury Hotels & General Manager - ITC Maurya

10/10 超赞

Marco

与家人出行, 团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Rose，Taipei

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good
good

10/10 超赞

MING WEI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
饮食希望多元化

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
饮食不习惯

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
饮食太偏印度，有点不习惯

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

10/10 超赞

Vijay，Lawrence Township

2024 年 4 月入住 3 晚

6/10 一般

Chris

商务旅客
满意：清洁度、服务设施、住宿条件和设施
The hotel itself is not new but has charm and a stately feeling. However, what is definitely the jewel in the crown is the restaurant, Bakahara. Incredible 5 star dining experience.
2024 年 5 月入住 1 晚

10/10 超赞

Pushpinder

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
2024 年 5 月入住 1 晚

10/10 超赞

Rahul

满意：住宿条件和设施，员工和服务
2024 年 4 月入住 1 晚

2/10 糟糕

Robbie

不满意：员工和服务
Construction was going on while our stay on top of that hotel wanted to charge me for late check out
2024 年 4 月入住 2 晚

8/10 还可以

inderjeet，Bristol

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
ITC Maurya in New Delhi offers a luxurious experience with spacious rooms, excellent dining options, top-notch facilities, and exceptional service. Highly recommended for both business and leisure travelers. ---
2024 年 4 月入住 3 晚

10/10 超赞

Jeet

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
good hospality
2024 年 3 月入住 4 晚

10/10 超赞

Jeet

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 7 晚

10/10 超赞

Amar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great service with exceptional check in facility. Rooms are well presented and clean. Housekeeping was quick and efficient. Hotel offers good options for breakfast, lunch or dinner.
2024 年 4 月入住 1 晚

10/10 超赞

Amar

与配偶出行
满意：服务设施
Excellent service and experience well done to the team.
2024 年 3 月入住 3 晚

10/10 超赞

Giovanni

满意：清洁度、员工和服务、住宿条件和设施
chai no good. breakfast good.
2024 年 3 月入住 2 晚

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A 5 Star Hotel with excellent service staff.
2024 年 2 月入住 2 晚

6/10 一般

Rajiv

2024 年 2 月入住 2 晚

4/10 很差

ANAND

不满意：住宿条件和设施
Ridiculously priced for the cramped rooms with confused decor. A property that’s on a downhill milking what’s left of its legacy
2024 年 2 月入住 1 晚

8/10 还可以

Sheldon，Plano

2024 年 2 月入住 1 晚

10/10 超赞

Jack

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First class-always!
As always first class service from a first class hotel-very rarely am I disappointed with ITC Hotels
2024 年 2 月入住 2 晚

10/10 超赞

steven

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is amazing, but the service is over the top. The staff is exceptional throughout with a particular shout out to the check in with Shunhankar as well as the golf bar team of Saurabh and Ajay. I would highly recommend the ITC Maurya.
2024 年 2 月入住 2 晚

10/10 超赞

Juho

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay in Delhi
Amazing hotel in Delhi! Fantastic spa and gym.
2024 年 1 月入住 2 晚

10/10 超赞

ASHOK，VALLEY STREAM

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and professional staff. Amazing meal at Bukhara!
2024 年 1 月入住 9 晚

10/10 超赞

Jack

团体旅客, 商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Special
As always a great visit with excellent service and cleanliness. Staff are always polite and courteous. Special mention to Vaibhav Mahajan who showed a real interest in us.
2024 年 1 月入住 2 晚

10/10 超赞

Sanjiv

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly and helpful staff and management
2024 年 1 月入住 5 晚

10/10 超赞

Sanjana neelakantam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Beautiful experience
Loved the service and love everything about this hotel
2024 年 1 月入住 2 晚

4/10 很差

Peter

与配偶出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
The room was of a high standard. However, the restaurant options were very limited in that two restaurants always had lengthy waiting lists (due to high numbers of non-hotel guest diners) and the food quality at the Pavillion restaurant being poor with slow service and unprofesssional management. This is in the context of a hotel location where there are no other eating options closeby. We were unimpressed overall with this hotel having stayed at other hotels in New Delhi in the past and would not consider this as an option in the future.

2/10 糟糕

Sandeep

不满意：员工和服务
Centrally located but the staff is incompetent and rude.
2024 年 1 月入住 4 晚

10/10 超赞

Rahul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Narayana Subudhi

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 4 晚

10/10 超赞

arvind

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚

8/10 还可以

Aviral

2023 年 12 月入住 1 晚

10/10 超赞

Rahul，Jacksonville

与家人出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Awesome hotel to stay in at in Delhi …👌
2023 年 12 月入住 1 晚

8/10 还可以

Gopal

商务旅客
2023 年 11 月入住 4 晚

10/10 超赞

Cai

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Definitely a great hotel with a lot of nice facilities and great restaurants. Important for me is always the service and here you are very nicely welcomed at arrival, in restaurants and in general all over the hotel
2023 年 11 月入住 3 晚

10/10 超赞

Salil

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms. Great staff. Good food
2023 年 11 月入住 2 晚

10/10 超赞

Anupama

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

6/10 一般

Kristina

与配偶出行
满意：员工和服务
Nice but not 5-star quality
2023 年 10 月入住 1 晚

8/10 还可以

Hans

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Mycket trevligt och bra hotell. Det som drog ner betyget var att det hängde en smutsig morgonrock på rummet när vi kom.
2023 年 10 月入住 7 晚

4/10 很差

Grace

与配偶出行
不满意：员工和服务
Property was too crowded for its size and service wasn’t great. Everyone did their job but you felt like you were just there to create problems rather than a guest at a hotel. For the price paid and it’s 5 star rating, I would definitely go elsewhere next time.
2023 年 10 月入住 1 晚

10/10 超赞

Rinchen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 4 晚

4/10 很差

Rebecca

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Check in/out and room issues but nice staff
The staff were kind and helpful however they had no record of my booking upon arrival, despite me having pre-paid over £800 for 4 nights stay. The lobby was chaotic and the reception desk busy, even at 11pm. It took 30 minutes to resolve the check in issue, which is the last thing you want after a late flight. The room itself was nice but I had issues with the touch pad control panel that controls the lights, AC etc. The pad wasn't working and the lights kept going on and off in the middle of the night. I reported this the following morning, was told it was fixed but the same issue happened the following night which was very disruptive. As there were no master switches to control the lights, I ended up removing the power card entirely. Upon check out, I was told I needed to pay for my room fees, which I had already paid for. The check out process took 15 minutes to resolve which was frustrating as I needed to get to the airport and the issue had supposedly been addressed on check in. Because of these issues, I would not stay here again and would instead try one of the other 5 star hotels in the area.
2023 年 10 月入住 4 晚

10/10 超赞

Tejal

2023 年 10 月入住 2 晚