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ITC 新德里孔雀王朝豪華精選酒店的評價

5 out of 5
ITC 新德里孔雀王朝豪華精選酒店
Diplomatic Enclave, Sadar Patel, New Delhi, Delhi

評價

8.8

優異

10 分評分，優異；552 則評價中有 358 則" "
8 分評分，不錯；552 則評價中有 108 則" "
6 分評分，一般；552 則評價中有 45 則" "
4 分評分，欠佳；552 則評價中有 26 則" "
2 分評分，很差；552 則評價中有 15 則" "

9.2/10 

整潔度

9.0/10 

職員與服務

8.8/10 

設施服務

8.8/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

MING SANG

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Food option is quite limited in breakfast
於 2023 年 9 月住了 3 晚

6/10 一般

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Breakfast is not good, otherwise ok
於 2022 年 11 月住了 1 晚
Benita Sharma 於 2022年11月21日的回應
Dear Guest,Namaste!Thank you for taking out time to review ITC Maurya.We are happy to know that you had a great experience with us and you enjoyed the exclusive facilities and warm services that we offer.I have personally taken note of your feedback and will take it up with the concerned department and would like to assure you that we shall attempt to ascertain the cause of this experience.Yours sincerely,Benita SharmaArea Manager - North Luxury Hotels & General Manager - ITC Maurya

6/10 一般

Shi-Pey

讚好：整潔度、住宿狀況和客房舒適度
於 2020 年 12 月住了 2 晚
Benita Sharma 於 2021年1月27日的回應
Dear Guest, Namaste! I would like to thank you for taking the time to share your feedback pertaining to your last stay with us. Under no circumstances can these be ignored. Please be rest assured that appropriate corrective measures have been taken and process gaps have been addressed through training to ensure that our commitment to quality service remains uncompromised, as this certainly is not representative of our service standards that our guests have come to expect from us over the years. While the endeavour of the team has always been to provide customized bespoke services, we at the ITC Maurya are keen to restore your faith in the services of the Hotel. We sincerely value your association and trust we have your understanding and support. Towards this, we look forward to the pleasure of welcoming you back to ITC Maurya. Yours sincerely, Benita Sharma Area Manager North Luxury Hotels & General Manager - ITC Maurya

10/10 優異

Marco

家人同遊, 商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 10 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Rose (Taipei)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
good
good

10/10 優異

MING WEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
饮食希望多元化

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
饮食不习惯

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
饮食太偏印度，有点不习惯

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度

10/10 優異

Rahul

讚好：職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

2/10 很差

Robbie

不滿：職員與服務
Construction was going on while our stay on top of that hotel wanted to charge me for late check out
於 2024 年 4 月住了 2 晚

8/10 不錯

inderjeet (Bristol)

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
ITC Maurya in New Delhi offers a luxurious experience with spacious rooms, excellent dining options, top-notch facilities, and exceptional service. Highly recommended for both business and leisure travelers. ---
於 2024 年 4 月住了 3 晚

10/10 優異

Jeet

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
good hospality
於 2024 年 3 月住了 4 晚

10/10 優異

Jeet

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 7 晚

10/10 優異

Amar

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great service with exceptional check in facility. Rooms are well presented and clean. Housekeeping was quick and efficient. Hotel offers good options for breakfast, lunch or dinner.
於 2024 年 4 月住了 1 晚

10/10 優異

Amar

伴侶同遊
讚好：設施服務
Excellent service and experience well done to the team.
於 2024 年 3 月住了 3 晚

10/10 優異

Giovanni

讚好：整潔度、職員與服務和住宿狀況
chai no good. breakfast good.
於 2024 年 3 月住了 2 晚

10/10 優異

Paul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
A 5 Star Hotel with excellent service staff.
於 2024 年 2 月住了 2 晚

6/10 一般

Rajiv

於 2024 年 2 月住了 2 晚

4/10 欠佳

ANAND

不滿：住宿狀況
Ridiculously priced for the cramped rooms with confused decor. A property that’s on a downhill milking what’s left of its legacy
於 2024 年 2 月住了 1 晚

8/10 不錯

Sheldon (Plano)

於 2024 年 2 月住了 1 晚

10/10 優異

steven

讚好：整潔度、職員與服務、設施服務和住宿狀況
The property is amazing, but the service is over the top. The staff is exceptional throughout with a particular shout out to the check in with Shunhankar as well as the golf bar team of Saurabh and Ajay. I would highly recommend the ITC Maurya.
於 2024 年 2 月住了 2 晚

10/10 優異

Juho

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay in Delhi
Amazing hotel in Delhi! Fantastic spa and gym.
於 2024 年 1 月住了 2 晚

10/10 優異

ASHOK (VALLEY STREAM)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and professional staff. Amazing meal at Bukhara!
於 2024 年 1 月住了 9 晚

10/10 優異

Jack

商務旅客, 多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Special
As always a great visit with excellent service and cleanliness. Staff are always polite and courteous. Special mention to Vaibhav Mahajan who showed a real interest in us.
於 2024 年 1 月住了 2 晚

10/10 優異

Sanjiv

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly and helpful staff and management
於 2024 年 1 月住了 5 晚

10/10 優異

Sanjana neelakantam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful experience
Loved the service and love everything about this hotel
於 2024 年 1 月住了 2 晚

4/10 欠佳

Peter

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
The room was of a high standard. However, the restaurant options were very limited in that two restaurants always had lengthy waiting lists (due to high numbers of non-hotel guest diners) and the food quality at the Pavillion restaurant being poor with slow service and unprofesssional management. This is in the context of a hotel location where there are no other eating options closeby. We were unimpressed overall with this hotel having stayed at other hotels in New Delhi in the past and would not consider this as an option in the future.

2/10 很差

Sandeep

不滿：職員與服務
Centrally located but the staff is incompetent and rude.
於 2024 年 1 月住了 4 晚

10/10 優異

Rahul

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚

10/10 優異

Narayana Subudhi

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 4 晚

10/10 優異

arvind

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

8/10 不錯

Aviral

於 2023 年 12 月住了 1 晚

10/10 優異

Rahul (Jacksonville)

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Awesome hotel to stay in at in Delhi …👌
於 2023 年 12 月住了 1 晚

8/10 不錯

Gopal

商務旅客
於 2023 年 11 月住了 4 晚

10/10 優異

Cai

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Definitely a great hotel with a lot of nice facilities and great restaurants. Important for me is always the service and here you are very nicely welcomed at arrival, in restaurants and in general all over the hotel
於 2023 年 11 月住了 3 晚

10/10 優異

Salil

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice rooms. Great staff. Good food
於 2023 年 11 月住了 2 晚

10/10 優異

Anupama

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 1 晚

6/10 一般

Kristina

伴侶同遊
讚好：職員與服務
Nice but not 5-star quality
於 2023 年 10 月住了 1 晚

8/10 不錯

Hans

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Mycket trevligt och bra hotell. Det som drog ner betyget var att det hängde en smutsig morgonrock på rummet när vi kom.
於 2023 年 10 月住了 7 晚

4/10 欠佳

Grace

伴侶同遊
不滿：職員與服務
Property was too crowded for its size and service wasn’t great. Everyone did their job but you felt like you were just there to create problems rather than a guest at a hotel. For the price paid and it’s 5 star rating, I would definitely go elsewhere next time.
於 2023 年 10 月住了 1 晚

10/10 優異

Rinchen

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 4 晚

4/10 欠佳

Rebecca

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Check in/out and room issues but nice staff
The staff were kind and helpful however they had no record of my booking upon arrival, despite me having pre-paid over £800 for 4 nights stay. The lobby was chaotic and the reception desk busy, even at 11pm. It took 30 minutes to resolve the check in issue, which is the last thing you want after a late flight. The room itself was nice but I had issues with the touch pad control panel that controls the lights, AC etc. The pad wasn't working and the lights kept going on and off in the middle of the night. I reported this the following morning, was told it was fixed but the same issue happened the following night which was very disruptive. As there were no master switches to control the lights, I ended up removing the power card entirely. Upon check out, I was told I needed to pay for my room fees, which I had already paid for. The check out process took 15 minutes to resolve which was frustrating as I needed to get to the airport and the issue had supposedly been addressed on check in. Because of these issues, I would not stay here again and would instead try one of the other 5 star hotels in the area.
於 2023 年 10 月住了 4 晚

10/10 優異

Tejal

於 2023 年 10 月住了 2 晚

10/10 優異

Colston Julian

於 2023 年 10 月住了 1 晚

4/10 欠佳

Mark

家人同遊
讚好：整潔度
不滿：住宿狀況
They didn’t care about us being there…they were TOO busy with groups. The front desk staff did not communicate anything dealing with my Titanium Elite status. Check in was average at best. The room was small and older. I am an “Oberoi” customer and will certainly go back to trying to stay there. At the Oberoi, they treat you like a real VIP and make SURE your stay is exemplary. If you want the service, luxury and pampering…Don’t stay here. So sorry to say.

10/10 優異

Rohit

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Isabel T (Washington)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Absolutely marvelous restaurants & shopping inside the hotel! Most comfortable beds ever.
於 2023 年 9 月住了 1 晚