"I recently stayed at the Royal International Hotel in Georgetown. Overall, the stay was acceptable, but there were several issues that future guests should be aware of.
The hotel itself is modern and is attached to a mall with restaurants, shops, a casino, and a gym, which is very convenient. Most of the staff I encountered were polite and tried to be helpful.
However, communication was often difficult because many staff members spoke little or no English. This included some front-line employees and housekeeping staff. While everyone was generally courteous, language barriers sometimes made simple requests challenging.
My biggest concern was with the taxi service operating outside the hotel. Drivers frequently approached guests as soon as they exited the building. One driver, identified as Steve, quoted prices that were significantly higher than standard local rates. For example, I was quoted around 20,000 GYD for an airport trip that normally costs closer to 10,000 GYD. I also had an unpleasant verbal confrontation with this driver. The hotel should do more to ensure guests are not pressured or overcharged by transportation providers associated with or operating near the property.
Another issue was cleanliness around parts of the property. There was dog waste on the walkway leading to the gym, which should be addressed more promptly.
The hotel has good facilities and potential, but improvements in English-speaking customer service, transportation oversight, and property"
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