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城堡岩石溫德姆戴斯套房酒店的評價

2 out of 5
城堡岩石溫德姆戴斯套房酒店
4691 Castleton Way, I-25, Castle Rock, CO

評價

7.4

不錯

10 分評分，優異；1000 則評價中有 303 則" "
8 分評分，不錯；1000 則評價中有 316 則" "
6 分評分，一般；1000 則評價中有 189 則" "
4 分評分，欠佳；1000 則評價中有 96 則" "
2 分評分，很差；1000 則評價中有 96 則" "

7.6/10 

整潔度

7.8/10 

職員與服務

7.0/10 

設施服務

7.2/10 

住宿狀況

7.2/10 

環保程度

評價

10/10 優異

Henry

於 2024 年 4 月住了 1 晚

10/10 優異

Arie Johannes van

讚好：整潔度、職員與服務和住宿狀況
Front desk very helpful.
於 2024 年 4 月住了 1 晚

10/10 優異

Melissa Michelle

讚好：整潔度、職員與服務和住宿狀況
It was nice
於 2024 年 1 月住了 1 晚

10/10 優異

Bobbie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very nice place
於 2024 年 4 月住了 1 晚
Loni 於 2024年4月23日的回應
Thank you

8/10 不錯

Thera

家人同遊
不滿：整潔度
There were ants in my room. The fridge leaked water. The ac didn't work. The walls are paper thin...i could hear my neighbor snoring. The pool area wasn't clean. The staff wasn't friendly. I only stayed one night...it was tolerable for one night.
於 2024 年 4 月住了 1 晚
Loni 於 2024年4月14日的回應
Thank you for your feedback. I have no record of any of this information being reported during your stay. It is very helpful to know where the problems are so corrections can be made.

6/10 一般

Ruth

商務旅客
不滿：整潔度、設施服務和住宿狀況
The check-in was smooth, and the property was not filthy, just overall older, some stains on the sofa, walls missing plaster, cracks, worn out, the HVAC unit had dangling open wires coming out of the bottom, just in need of a very deep clean and probably overhaul. It was nice that the floors are hard and not carpet. The "Breakfast" was quite possibly the saddest breakfast I have seen in any hotel. 2 types of cereal, stale white bread, mini muffins, yogurt, and a "Pancake Machine".... Yikes.
於 2024 年 4 月住了 1 晚
Loni 於 2024年4月14日的回應
Thank you

2/10 很差

Rochelle

不滿：整潔度
Extremely poor customer service
Loni 於 2024年4月8日的回應
I am so sorry to hear this. I hope you were able to find accommodations that better suited your needs.

8/10 不錯

Jamie

於 2024 年 4 月住了 2 晚

10/10 優異

Eva

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 3 晚
Loni 於 2024年4月2日的回應
Thank you

10/10 優異

Kristina

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Loni 於 2024年3月26日的回應
Thank you

8/10 不錯

Steven

家人同遊, 寵物同遊
讚好：住宿狀況
We were traveling with a pet. I liked the location of the room, easy access to outside. I liked the fact the room had tile floors with were pet friendly
於 2024 年 3 月住了 1 晚
Loni 於 2024年3月26日的回應
Thank you. We are glad to hear you were able to enjoy your stay.

8/10 不錯

Robert

商務旅客
Fairly quiet. No elevator
於 2024 年 3 月住了 4 晚
Loni 於 2024年3月22日的回應
Thank you. Hopefully that elevator will be working soon.

8/10 不錯

Jaime

商務旅客
讚好：整潔度和職員與服務
The rooms were clean
於 2024 年 3 月住了 1 晚
Loni 於 2024年3月12日的回應
Excellent to hear. Thank you!

8/10 不錯

Robert

讚好：整潔度、職員與服務和住宿狀況
Clean and quiet
於 2024 年 3 月住了 4 晚
Loni 於 2024年3月12日的回應
Exactly what we want! Thank you.

10/10 優異

Christine

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Easy to find. Walking distance to the brewery. Easy check in
於 2024 年 3 月住了 1 晚
Loni 於 2024年3月12日的回應
Thank you. We are glad you had a great stay.

8/10 不錯

Jeffrey

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚
Loni 於 2024年3月12日的回應
Thank you. We are glad you had a good stay.

8/10 不錯

Robert

於 2024 年 2 月住了 4 晚
Loni 於 2024年3月22日的回應
Thank you

8/10 不錯

Terri (Colorado Springs)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were helpful
於 2024 年 2 月住了 1 晚
Loni 於 2024年3月1日的回應
Thank you

2/10 很差

Caed

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Loni 於 2024年2月13日的回應
Booking contract clearly states occupant must be minimum of 21 years of age or accompanied by adult. We cannot legally check in minors.

2/10 很差

Serge

商務旅客
The lady at the front desk couldn’t find my reservation with Expedia and she was so rude and basically I had to pay more because I have no choice And the way she talk to me was horrible
於 2024 年 2 月住了 1 晚
Loni 於 2024年2月9日的回應
If it's that horrible and we did you no service, come get your broken down vehicle out of my parking lot because it has been sitting here since Tuesday and you have only stayed one night and I told you on Tuesday, when you had it towed in the lot, that you couldn't do that and you insisted you were staying here through the weekend--but you haven't.

4/10 欠佳

Jason

於 2024 年 2 月住了 1 晚
Loni 於 2024年3月22日的回應
Sorry to hear we failed to meet your expectations. We are always working on improving our facilities and service. Please check back with us in the future.

8/10 不錯

Douglas

家人同遊, 商務旅客
讚好：整潔度和住宿狀況
hot tub and swiming pool closed sad
於 2024 年 1 月住了 2 晚
Loni 於 2024年2月9日的回應
Signage at the front desk explains how to use the swimming pool. Thank you.

10/10 優異

javier

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was pretty nice and clean
於 2024 年 1 月住了 1 晚
Loni 於 2024年2月9日的回應
Thank you.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Worst stay ever
Stay away !!! Run down hotel with stinky carpets. Worst hotel stay ever. They gave us one towel for family of 3 for 2 day stay. They did not have any towels left when we checked with front desk. Horrible hotel to stay. Big mistake
於 2024 年 1 月住了 2 晚
Loni 於 2024年2月9日的回應
Sorry to hear about this. Sometimes during events, guests ask for a lot of extra towels and don't return them like they should which leads to extra supply being low.

6/10 一般

Noel

讚好：整潔度
於 2024 年 1 月住了 4 晚
Loni 於 2024年2月9日的回應
Thank you

8/10 不錯

Leslie (Taylorsville)

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and staff were nice
於 2024 年 1 月住了 1 晚
Loni 於 2024年2月9日的回應
Thank you

8/10 不錯

Kimber

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Loni 於 2024年2月9日的回應
Thank you

6/10 一般

Timeku (Pueblo)

伴侶同遊
不滿：設施服務和住宿狀況
Tape on the carpet where it meets at the bathroom. Huge stains on the carpet and the sheets we had in two different rooms. Towels were dingy with stains and had pubic hairs in it.
於 2023 年 12 月住了 1 晚
Loni 於 2024年2月9日的回應
The good news is we don't have carpet anymore. Switching over to LVT. Come check it out.

8/10 不錯

Becca

家人同遊
讚好：整潔度、職員與服務和客房舒適度
於 2023 年 12 月住了 1 晚
Loni 於 2024年2月9日的回應
Thank you

4/10 欠佳

Alejandro

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Was a leak on the bathroom, the toilet didn’t work properly, some power outlets were not functioning properly
Loni 於 2023年12月18日的回應
I apologize for the ceiling leak in the bathroom. It turns out the room above did have a leak that we needed to address. I have initiated a partial refund request with Expedia on your behalf. Expedia should be in contact with you to go over the details within the next 7-10 business days. Thank you for your business. We hope to see you again.

8/10 不錯

LaNessa

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 11 月住了 3 晚
Loni 於 2023年12月18日的回應
Thank you. Happy Holidays!

6/10 一般

Daniel

於 2023 年 12 月住了 1 晚
Loni 於 2023年12月18日的回應
Thank you, Daniel. Happy Holidays!

2/10 很差

Kristy

不滿：整潔度、職員與服務和住宿狀況
DISGUSTING! It started off with a very rude receptionist when we checked in! Then when we got to our room there were toe nail clippings all over the floor, when I called the front desk she told me she was the only one working and that I could come get a vacuum to clean it up! I was appalled by that response and asked if there were any other rooms available and she said in a very rude way that they had one left and it was on the third floor, I asked if it was a King because that's what I had paid for and she said no. She said she would write the room number down and tell the manager in the morning. Well, I never heard from the manager and I was there for 3 nights. When I did talk to the manager she was not rude but definitely not nice either. I told her that a phone call or something stating that she was sorry would have been nice and all she could say was "Okay and thanks". Never received 1 apology. Then at night there was a room above us that had something making an awful noise, it happened every night for about 15 minutes, it woke us up every time! Again the lady could only say "Okay, thank you." I get at the end of the day that I could stay at a nicer hotel, but regardless, the room should be clean!
Loni 於 2023年11月28日的回應
I certainly understand the expectation for a room to be clean on check in. I have checked the housekeeping and room inspection lists and have noted that this room was checked according to our procedures. Thank you for your feedback as we definitely do not want to be checking any guest into a room that has not been fully cleaned.

10/10 優異

Jesus

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2023 年 11 月住了 1 晚
Loni 於 2023年11月28日的回應
Thank you! Have a great holiday season.

6/10 一般

sarah

讚好：職員與服務
於 2023 年 11 月住了 1 晚
Loni 於 2023年11月28日的回應
Thank you. Have a great holiday season.

6/10 一般

Shannon

不滿：整潔度、職員與服務和住宿狀況
Bummed
Overall, this day was fine, but the toilet did not work. I had to continually get into the tank and help it fill back up the bathroom sink stopper would not go up so I had to continually put my hands in the water to drain the sink and when I went to check out there was a sign and a bowl that said drop your key here and no one to be found behind the desk.
於 2023 年 11 月住了 1 晚
Loni 於 2023年11月20日的回應
Thank you for letting us know about the problem with the toilet and sink. We look into that and make sure they are working properly.

10/10 優異

Erin

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 3 晚
Loni 於 2023年11月20日的回應
Thank you.

10/10 優異

Urszula

讚好：整潔度、職員與服務、設施服務和住宿狀況
Outstanding, great place to stay, safe and quaiet, staff and the front desk representative are very helpful and professional. Very clean room and bathroom.
於 2023 年 11 月住了 2 晚
Loni 於 2023年11月11日的回應
Hello Urszula. Thank you for the nice review and for the great feedback. Have a safe trip!

10/10 優異

jeffery

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Loni 於 2023年11月7日的回應
Thank you, Jeffery!

4/10 欠佳

Cynthia

家人同遊, 商務旅客
讚好：職員與服務
不滿：整潔度和設施服務
There was a Gigantic Blood stain on one of our beds that we didn't see until we were getting ready to leave and had slept on that disgusting mattress. Really unhappy about that.
於 2023 年 10 月住了 2 晚
Loni 於 2023年11月7日的回應
Thank you. We really appreciate your feedback.

10/10 優異

Rylee

讚好：職員與服務和住宿狀況
於 2023 年 10 月住了 4 晚
Loni 於 2023年10月31日的回應
Thank you!

10/10 優異

Hannah

讚好：整潔度、職員與服務和住宿狀況
Loni 於 2023年10月31日的回應
Thank you!

10/10 優異

Carolyn

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The evening person at the check in was so polite and helpful.
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月31日的回應
Thank you! That is great to hear.

6/10 一般

Scott

不滿：職員與服務
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月31日的回應
Thank you!

10/10 優異

Suzanne

寵物同遊
讚好：整潔度和職員與服務
Clean and had a goood area for pets.
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月20日的回應
Thank you

6/10 一般

Michael

讚好：住宿狀況
不滿：職員與服務和客房舒適度
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月20日的回應
Thank you.

4/10 欠佳

Janet

不滿：職員與服務、設施服務和住宿狀況
There were 3 junk cars in the lot. One on blocks, 1 with a flat, and another that didn't move. An employee driving a green mini reserved one of the best parking spots for himself with an orange cone. Most of the staff was borderline surly. My refrigerator didn't have a temp adjustment and froze and exploded my cokes. The in- room coffee is tasteless. This is 2 bad Wyndham Days Inns in a row. I'm going elsewhere.
於 2023 年 10 月住了 6 晚
Loni 於 2023年10月20日的回應
Thank you for your feedback. I am sorry we were unable to meet your expectations.

4/10 欠佳

Tanner

親子同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Unfortunately the whole hotel smells like cigarette smoke. Rooms were outdated and grubby. Not dirty because of the staff they all seemed great but more from age and no general upkeep. Great place if you just need a cheap place to sleep but not a place you want to stay for any extended period of time.
於 2023 年 10 月住了 2 晚
Loni 於 2023年10月20日的回應
Thank you for your feedback. I am sorry we were unable to meet your expectations.

8/10 不錯

Mathew

讚好：整潔度和職員與服務
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月31日的回應
Thank you!

10/10 優異

wayne

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good and quiet.
Clean and spacious. Had a room in the 3rd floor. Pool closed. Breakfast included but limited. Coffee good. Would come back again if ever in the area.
於 2023 年 10 月住了 1 晚
Loni 於 2023年10月13日的回應
Thank you. We appreciate your feedback.