Dear Lava, Thank you for choosing to stay with us and for taking the time to write such a complimentary review. We're delighted to read that you had a positive check-in experience with our friendly staff! Providing exceptional service to our guests is our top priority, and we're glad our team made you feel welcome. We appreciate your feedback and look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management

Dear Anna, Thank you for your excellent review of Extended Stay America! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We appreciate your business and hope to see you again whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Dan, We sincerely apologize for the disappointment you experienced during your stay. Your feedback regarding the condition of the room and the surrounding area is concerning and does not reflect the standards we strive to maintain. Please rest assured that we take your comments seriously and are actively addressing any maintenance and cleanliness issues to improve the overall guest experience. We appreciate your patience and understanding, and we hope you'll consider giving us another opportunity to provide you with a more pleasant stay in the future. Sincerely,Hotel Management

Dear Natalie, Thank you for taking the time to review our hotel. Providing clean and well-kept accommodations is one of our top priorities; therefore, we sincerely apologize for falling short of your expectations. The issues you described do not align with our usual service standards, and we regret any disappointment caused. Your feedback is crucial, and we will share your input with our housekeeping team to prevent such oversights from repeating. We hope you consider this an isolated instance and allow us to welcome you back in the future so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you so much for your outstanding review of Extended Stay America. We are glad that everything went well during your stay and that our clean rooms and friendly staff, at an affordable price, made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Jared, Thank you for making Extended Stay America your home away from home! That's the highest praise we could ever receive from you. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you once again for staying with us.Sincerely,Hotel Management

Dear Nancy, Thank you for choosing us. Having a good impression on the first visit is always nice, but we apologize for disappointing you. It is sad to learn of the inconveniences you experienced while with us. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short, and for this, we regret it. Thank you for your time; we assure you that we will address this appropriately. We are very grateful for your patience and hope to have another opportunity to provide you with the outstanding visit you deserve. Sincerely,Hotel Management

Dear Natalie, Thank you for staying with us and providing feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Thank you for bringing this to our attention; we are very grateful for your patience. It was a pleasure hosting your visit; please come back soon!Sincerely,Hotel Management

Dear John C, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff, especially Lorenzo. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for the compliments about our staff and for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Tim, Thank you for taking time out of your day to post a review. We are sorry for falling short of your expectations. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given simultaneously. If we can further assist, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management

Dear Dangelo, Thank you for being our guest and sharing feedback about your visit. We are disappointed that we did not meet your expectations. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

Dear Dangelo, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if any issues kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Sincerely,Hotel Management

Dear James, Thank you for the feedback. We aim to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we apologize for any frustrations or inconveniences you may have had during your visit. If you wish to discuss your experience in detail, please reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

Dear Robert, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon.Sincerely,Hotel Management

Dear S Mathew, Thank you for your beautiful comments. We are glad to know our location is close and convenient to the places you were visiting and that you enjoyed your stay. It is also close to the highway, giving guests easy access to restaurants, shopping, entertainment, and business parks nearby. Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We look forward to welcoming you back to our hotel on your next visit to the area.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing our hotel. We are sorry for the issues you encountered with your room's cleanliness that impacted your time with us. Our housekeeping team works hard to keep the area clean and fresh, is attending to the concerns mentioned, and will improve them on a priority basis. Although your experience is not typical, we have room to improve, and you are assured that we will. Please allow us to make it up to you on another visit.Sincerely,Hotel Management

Dear Mohammadali, It is disappointing that we did not meet your expectations during this visit. Our goal is to provide seamless service and clean accommodations for every guest. Therefore, we are genuinely sorry for failing you. Although this does not change what transpired, we will review your concerns with our housekeeping and hospitality teams to prevent future occurrences. We hope you will return for a much-improved stay next time your travels bring you our way.Sincerely,Hotel Management

Dear Jacob, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Michael, thank you for taking the time to share your review with us. We are glad to know you were satisfied with our location; however, we apologize that our team fell short of providing you with the excellent service we strive for daily. We have shared your concern with our team to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management