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丹佛市中心智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5
丹佛市中心智選假日酒店 (IHG 旗下酒店)
1715 Tremont Place, Denver, CO

評價

7.2

不錯

10 分評分，優異；1006 則評價中有 357 則" "
8 分評分，不錯；1006 則評價中有 256 則" "
6 分評分，一般；1006 則評價中有 148 則" "
4 分評分，欠佳；1006 則評價中有 121 則" "
2 分評分，很差；1006 則評價中有 124 則" "

8.0/10 

整潔度

8.0/10 

職員與服務

7.4/10 

設施服務

7.2/10 

住宿狀況

7.4/10 

環保程度

評價

8/10 不錯

Xiaoyun

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
挺好的
於 2024 年 3 月住了 3 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

真實旅客

多人同遊
讚好：職員與服務、設施服務和住宿狀況
very good and convenient cosy hotel, nice location, nice people and good breakfast
於 2020 年 1 月住了 2 晚
Front Desk 於 2020年1月30日的回應
Thanks for staying with us. We appreciate your feedback! We look forward to sharing your comments with Shelia!

4/10 欠佳

Sarah

商務旅客
讚好：整潔度
不滿：設施服務和住宿狀況
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
於 2024 年 5 月住了 3 晚

2/10 很差

Brian

伴侶同遊
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
The AC did not wok
於 2024 年 5 月住了 4 晚

4/10 欠佳

Gerard

讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
於 2024 年 5 月住了 2 晚

10/10 優異

KAREN

讚好：整潔度、職員與服務和住宿狀況
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
於 2024 年 5 月住了 3 晚

6/10 一般

MARK

讚好：整潔度和住宿狀況
不滿：職員與服務
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
於 2024 年 5 月住了 2 晚

4/10 欠佳

Miriam

家人同遊
不滿：整潔度和職員與服務
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
於 2024 年 2 月住了 1 晚

10/10 優異

Tara

讚好：整潔度、職員與服務和住宿狀況
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
於 2024 年 5 月住了 1 晚

10/10 優異

Alexandra Renee

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was good
於 2024 年 5 月住了 3 晚

8/10 不錯

Kun

親子同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
於 2024 年 5 月住了 4 晚

8/10 不錯

Roger

多人同遊
Clean and seems to be safe!
於 2024 年 4 月住了 2 晚

6/10 一般

Luis

親子同遊
不滿：住宿狀況
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
於 2024 年 5 月住了 3 晚

8/10 不錯

Vannina

家人同遊
讚好：整潔度和設施服務
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
於 2024 年 4 月住了 4 晚

10/10 優異

Roger

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚

6/10 一般

Regan

讚好：設施服務
不滿：職員與服務和住宿狀況
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
於 2024 年 4 月住了 4 晚

8/10 不錯

Tanner

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
No AC control in the room. Only downside it got toasty.
於 2024 年 4 月住了 2 晚

4/10 欠佳

Heather

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
於 2024 年 4 月住了 3 晚

10/10 優異

Brandon

於 2024 年 4 月住了 2 晚

6/10 一般

Crystal

伴侶同遊
讚好：整潔度和職員與服務
不滿：住宿狀況
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
於 2024 年 4 月住了 2 晚

6/10 一般

Orlando

伴侶同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Staff was great that’s about it.. actually that had good cinnamon rolls though.
於 2024 年 4 月住了 3 晚

2/10 很差

Eric

伴侶同遊
讚好：設施服務
不滿：整潔度和住宿狀況
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
於 2024 年 4 月住了 3 晚

4/10 欠佳

Terry

於 2024 年 4 月住了 4 晚

8/10 不錯

Tania

於 2024 年 4 月住了 1 晚

4/10 欠佳

Fiona

商務旅客, 多人同遊
不滿：整潔度、設施服務和住宿狀況
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
於 2024 年 4 月住了 2 晚

8/10 不錯

Boris

於 2024 年 4 月住了 3 晚

2/10 很差

Carolyn

家人同遊
不滿：職員與服務
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
於 2024 年 3 月住了 2 晚

6/10 一般

Suma

伴侶同遊
讚好：職員與服務
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
於 2024 年 4 月住了 2 晚
Holiday Inn 於 2024年4月15日的回應
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 不錯

Ruth

讚好：整潔度、職員與服務、設施服務和住宿狀況
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
於 2024 年 4 月住了 3 晚
Holiday Inn 於 2024年4月15日的回應
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 不錯

Robin

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 很差

Gary A

不滿：整潔度、職員與服務和住宿狀況
We could not check in because they didn't want to except our visa card and front desk lady was rude
於 2024 年 4 月住了 1 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 一般

Kent

讚好：整潔度和職員與服務
不滿：住宿狀況
於 2024 年 4 月住了 1 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Minakshi

讚好：職員與服務和住宿狀況
Everything was close from the hotel
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 欠佳

ANDRES

伴侶同遊
讚好：整潔度
不滿：職員與服務
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
於 2024 年 3 月住了 3 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 不錯

Raeven

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 5 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Vincent (LaSalle)

讚好：整潔度、職員與服務、設施服務和住宿狀況
all perfect
於 2024 年 3 月住了 5 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 不錯

Laura

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 一般

Jeremy

於 2024 年 3 月住了 3 晚

6/10 一般

Paul

家人同遊
讚好：職員與服務
不滿：住宿狀況
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年4月9日的回應
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

Maribel

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Amazing staff! Especially the manager !
於 2024 年 3 月住了 3 晚
Holiday Inn 於 2024年3月29日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Davinson

It was amazing!!!
於 2024 年 3 月住了 3 晚
Holiday Inn 於 2024年3月29日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 不錯

Oluwaseun

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年3月29日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 不錯

Preksha

讚好：整潔度
於 2024 年 2 月住了 4 晚
Holiday Inn 於 2024年3月29日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 欠佳

Antonia

家人同遊
不滿：整潔度和住宿狀況
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.

10/10 優異

gloria

讚好：職員與服務
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Eveling

讚好：整潔度、職員與服務和住宿狀況
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Glynn

於 2024 年 3 月住了 1 晚
Holiday Inn 於 2024年4月15日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 優異

Judy I

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Everything was good
於 2024 年 3 月住了 4 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 欠佳

Sandra

家人同遊, 親子同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I did not like that they do not have no bath mats in the showers, i had a fall in the shower saturday morning, i lef the staff know down stairs but they said there is nothing they can do about it
於 2024 年 3 月住了 2 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception

8/10 不錯

Aurelia

讚好：整潔度、職員與服務和住宿狀況
Friendly staff and valet service
於 2024 年 3 月住了 3 晚
Holiday Inn 於 2024年3月26日的回應
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.