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丹佛機場希洛酒店 - 華美達的評價

2.5 out of 5
丹佛機場希洛酒店 - 華美達
16921 E 32nd Ave, Aurora, CO

評價

6.2
10 分評分,優異;1002 則評價中有 207 則" "
8 分評分,不錯;1002 則評價中有 201 則" "
6 分評分,一般;1002 則評價中有 215 則" "
4 分評分,欠佳;1002 則評價中有 181 則" "
2 分評分,很差;1002 則評價中有 198 則" "

6.2/10 

整潔度

7.4/10 

職員與服務

5.8/10 

設施服務

5.6/10 

住宿狀況

6.6/10 

環保程度

評價

6/10 一般

Heidi

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚

8/10 不錯

L (Salt Lake City)

讚好:整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Manager 於 2024年5月1日的回應
Hello L, We appreciate you choosing to stay with us. If you have any feedback to share, please feel free to reach out to us so we can address any concerns. We hope to welcome you back again soon!

8/10 不錯

Jacob

家人同遊, 親子同遊
讚好:職員與服務、設施服務和住宿狀況
Hot tub is open and my kids loved it
於 2024 年 4 月住了 2 晚
Khan 於 2024年4月27日的回應
We're delighted to hear that your kids loved our hot tub! Creating memorable experiences for our guests, especially families, is always our goal. We hope you had a wonderful time, and we look forward to welcoming you back for more enjoyable moments in the future.

4/10 欠佳

Jacob

家人同遊, 親子同遊
讚好:整潔度
不滿:設施服務和住宿狀況
Construction going on very noisy and unpleasant elevator shut down due to Construction no laundry only one exit others are blocked off for Construction breakfast was closed, should if offered a discount if they would be doing Construction duri g the stay
於 2024 年 4 月住了 3 晚
Manager 於 2024年4月26日的回應
Hello Jacob,We regret any inconvenience the construction caused during your recent stay. Your feedback will be shared with the team for improvement. For any further assistance, please feel free to contact our management directly.

10/10 優異

Maksim (Prior Lake)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello Maksim,We appreciate you taking the time to share your feedback with us. Guest satisfaction is our priority and we value your input. For any further assistance or concerns, please don't hesitate to reach out to our management team directly.

10/10 優異

Sherrie

讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
The staff was professional and friendly and accommodating. I did not like that. The building is being remodeled, and it was noisy.
於 2024 年 4 月住了 6 晚
Manager 於 2024年4月19日的回應
Hello Sherrie,We appreciate your kind words about our staff. We apologize for any inconvenience caused by the ongoing renovations. We strive to improve our facilities to enhance our guests' experiences. Thank you for your understanding and feedback.

10/10 優異

Jacob

家人同遊, 親子同遊, 伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me and my kids loved the pool and biscuits and gravy for breakfast was delicious
於 2024 年 4 月住了 4 晚
Manager 於 2024年4月15日的回應
Hello Jacob,We are thrilled to hear that you and your children enjoyed the pool and breakfast offerings during your stay. Our team strives to provide a memorable experience for all our guests, and we are delighted that you had a wonderful time with us. Should you have any future feedback or inquiries, please don't hesitate to reach out to us directly.

8/10 不錯

Richard (Panama City)

讚好:整潔度和職員與服務
Overall good. Looks like they are remodeling.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月12日的回應
Hello Richard,Thank you for sharing your feedback on our ongoing renovations. We appreciate your understanding as we strive to improve our facilities for future guests. If you have any further comments or concerns, please feel free to reach out to our management team directly.

10/10 優異

J

親子同遊
They are obviously remodeling, so lots of materials around, which is understandable. But our room didn’t have chairs, a small couch, or table. Nowhere to sit except our beds.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月10日的回應
Hello J, We appreciate your feedback on our ongoing renovations. We apologize for any inconvenience caused by the room setup during this time. Your comments will be shared with our team for further review and improvement. Please feel free to contact our management for any additional assistance or further feedback.

8/10 不錯

Kiara

讚好:整潔度、職員與服務和住宿狀況
I loved every moment
於 2024 年 3 月住了 2 晚
Manager 於 2024年4月5日的回應
Hello Kiara,We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated. We always aim to provide a memorable experience for our guests. Should you have any future travel plans, we would be thrilled to welcome you back.

10/10 優異

Erling

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Manager 於 2024年4月3日的回應
Hello Erling,We are thrilled to hear you had an excellent experience at our hotel! We look forward to welcoming you back soon for another memorable stay.

10/10 優異

Bernardino

於 2024 年 3 月住了 1 晚
Manager 於 2024年4月20日的回應
Hello Bernardino,We are thrilled to hear that you had such a wonderful experience during your stay with us! We look forward to welcoming you back again soon.

10/10 優異

Cassandra

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a very nice room
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月29日的回應
Hello Cassandra,We are pleased to hear that you enjoyed your room during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 優異

Angelina ayon

讚好:整潔度
於 2024 年 3 月住了 3 晚
Manager 於 2024年3月29日的回應
Hello Angelina ayon,We are thrilled to hear that you had an excellent stay with us! Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another fantastic experience!

10/10 優異

Jason

讚好:住宿狀況
於 2024 年 2 月住了 2 晚
Manager 於 2024年3月24日的回應
Hello Jason,We are thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back soon for another enjoyable experience.

6/10 一般

leighton

It’s okay nothing special
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月19日的回應
Hello leighton, We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel for your stay.

6/10 一般

Trandy

讚好:職員與服務
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月19日的回應
Hello Trandy, We appreciate you choosing our hotel for your stay. If you have any feedback you would like to share, please don't hesitate to reach out to us. We hope to welcome you back for an even better experience next time.

6/10 一般

Alan

伴侶同遊, 商務旅客
讚好:整潔度和職員與服務
不滿:住宿狀況
Good: Breakfast was fine. The hotel is in OK shape and good location to airport but limited dining nearby in walking distance (just a Denny's or room service). Our room was clean. Bad: Satellite TV goes in snow storms. Hot tub was non-functional when we were there, which was a bummer since we booked specifically for that. Rooms need some paint and upkeep. Had a broken window in our room, some of the baseboards in rooms are bad. One guest complained to me about the smoke detector going off, and another group said room smelled of tobacco smoke despite being smoke-free. There's not easy access to RTD system, so dependent on shuttle or car.
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月17日的回應
Hello Alan,We appreciate your feedback on the positives of your stay and have noted your comments on areas for improvement. We regret any inconvenience caused by the satellite TV and hot tub issues and apologize for the maintenance concerns you encountered. Your detailed insights will be shared with the relevant teams for review and further enhancement. Thank you for bringing these to our attention, and we hope to welcome you back for an improved experience.

10/10 優異

manfred (denver)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月16日的回應
Hello manfred,We appreciate you taking the time to share your feedback with us. Your comments are valuable for our continuous improvement. Should you have any further concerns, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

8/10 不錯

John a

家人同遊
We wanted to stay her for the hot tub but it was out of order😒
於 2024 年 3 月住了 1 晚
Manager 於 2024年3月6日的回應
Hello John a, We apologize for any inconvenience caused by the hot tub being out of order during your stay. Your feedback is valuable, and we appreciate you bringing this to our attention for future improvements to our amenities. We hope you were still able to enjoy your overall experience with us.

2/10 很差

Cleon

於 2024 年 3 月住了 1 晚
Manager 於 2024年3月24日的回應
Hello Cleon,We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us directly with any further feedback so we can address any concerns you may have.

10/10 優異

Luz Stella

伴侶同遊, 多人同遊
讚好:整潔度、職員與服務和住宿狀況
Muy solo en la noche se ve y se siente peligroso
於 2024 年 3 月住了 2 晚
Manager 於 2024年3月9日的回應
Hello Luz Stella,We take guest feedback seriously and regret any discomfort experienced. Your safety is our top priority, and we advise guests to utilize our security measures and reach out to our staff for assistance if needed. Remember that we are always here to ensure your peace of mind during your stay.

8/10 不錯

Terri (Colorado Springs)

讚好:整潔度、職員與服務和設施服務
Helpful staff
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月28日的回應
Hello Terri, We are pleased to hear you found our staff helpful during your stay. Guest satisfaction is our top priority, and we appreciate your positive feedback on our team. Your comfort and needs are always important to us, and we hope to welcome you back in the future.

6/10 一般

blaine

於 2024 年 2 月住了 1 晚
Manager 於 2024年3月22日的回應
Hello blaine, We appreciate you choosing to stay with us. Should you have any feedback to share from your recent visit, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 優異

LaDerrius

於 2024 年 2 月住了 2 晚
Manager 於 2024年3月22日的回應
Hello LaDerrius,We are glad to hear that you had a wonderful stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 不錯

Maria

讚好:職員與服務
於 2024 年 2 月住了 2 晚
Manager 於 2024年2月21日的回應
Hello Maria, We appreciate you choosing our hotel for your stay! Should you have any feedback or concerns to share, please feel free to reach out to us. We hope you had a pleasant experience with us and look forward to welcoming you back soon.

10/10 優異

sean

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean, comfortable, easy to get to the airport
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月17日的回應
Hello sean,We are pleased to hear that you found our hotel clean, comfortable, and conveniently located for your travel needs. Your positive feedback is sincerely appreciated, and we hope to welcome you back on your next trip.

10/10 優異

Akhtamjon

於 2024 年 2 月住了 1 晚
Manager 於 2024年4月9日的回應
Hello Akhtamjon,We are delighted to hear that you had a wonderful stay with us! We appreciate your kind words and look forward to welcoming you back again soon.

4/10 欠佳

Marla

伴侶同遊
不滿:設施服務和住宿狀況
Booked a king sized bed and got a queen, then staff argued stating it was a king size when it was obviously not. Noisy, poor repairs done, room cold when we checked in. Only good thing was the shuttle and the amazing driver
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月7日的回應
Hello Marla, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding your room assignment. Our team strives to ensure accuracy in fulfilling guests' requests, and we regret any miscommunication that may have occurred. We appreciate your kind words about our shuttle service and driver, and hope to have the opportunity to provide you with a more enjoyable stay in the future.

2/10 很差

marcela

伴侶同遊
不滿:職員與服務、設施服務和住宿狀況
The building was in maintenance. The breakfast lacked protein or options.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月29日的回應
Hello marcela,We apologize for any inconvenience caused by the maintenance work during your stay. We understand that a well-rounded breakfast is important, and we appreciate your feedback regarding the lack of protein options. We will share your comments with our team for future improvements. Thank you for bringing these concerns to our attention.

8/10 不錯

James

於 2024 年 1 月住了 2 晚
Manager 於 2024年3月22日的回應
Hello James, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 優異

Edgar

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月27日的回應
Hello Edgar,We appreciate your perfect rating! We strive to provide exceptional experiences to all our guests, and we're thrilled that we exceeded your expectations. If you have any specific feedback or suggestions, please reach out to us directly so that we can continue to improve our services. We hope to welcome you back in the future for another outstanding stay.

10/10 優異

Carlos

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月14日的回應
Hello Carlos,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. If you have any specific feedback or suggestions, we would love to hear them. Please feel free to reach out to us at any time. We hope to welcome you back in the future.

6/10 一般

Ryan (greeley)

伴侶同遊
讚好:整潔度、職員與服務和設施服務
不滿:住宿狀況
Toilet was broken
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月13日的回應
Hello Ryan,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address this issue with our maintenance team to ensure it does not happen again in the future. We hope to have the opportunity to welcome you back for a more seamless experience.

10/10 優異

Hannah

讚好:職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月12日的回應
Hello Hannah,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We truly appreciate your patronage and look forward to welcoming you back in the future.

8/10 不錯

Dewayne

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月28日的回應
Hello Dewayne, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 優異

Veera

讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best Ramadas I have ever stayed. The front desk staff is friendly and super helpful and the best part is the shuttle service to the nearest locations like train station and the airport.
於 2023 年 12 月住了 4 晚
Manager 於 2023年12月27日的回應
Hello Veera,Thank you for taking the time to share your positive experience at our Ramada hotel. We truly value your feedback and are delighted to hear that our front desk staff was friendly and super helpful during your stay. We are glad that you found our shuttle service convenient for getting around to nearby locations. We look forward to welcoming you back on your next visit!

10/10 優異

Laquita

讚好:設施服務
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月22日的回應
Hello Laquita,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If there's anything else we can assist you with in the future, please don't hesitate to let us know.

6/10 一般

Erick

讚好:職員與服務
You get what you paid
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Hello Erick,Thank you for staying with us and sharing your feedback. We understand that everyone has different expectations and preferences when it comes to accommodations. We strive to provide value for the price paid and we regret if we fell short of meeting your expectations. Our team is continuously working to improve our services and facilities. We appreciate your valuable input and hope you will consider staying with us again in the future.

2/10 很差

Timothy

Did not even stay they took 90$ don’t stay here
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月16日的回應
Hello Timothy,We're sorry to hear about your experience. Please contact our management directly so they can address your concerns.

4/10 欠佳

Angelita

不滿:職員與服務和住宿狀況
The front desk lady was rude and demanding of my room number when I was only asking for pool towels,
Manager 於 2023年12月19日的回應
Hello Angelita, We apologize for any inconvenience you experienced during your stay. Our team strives to provide friendly and helpful service to all guests. We appreciate your feedback and will address the issue with the front desk staff to ensure a better experience for future guests. Thank you for bringing this to our attention.

6/10 一般

Reginald

於 2023 年 12 月住了 2 晚
Manager 於 2023年12月31日的回應
Hello Reginald,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns regarding your experience, please feel free to reach out to us directly. Our team is dedicated to ensuring our guests have a pleasant stay, and we would like to address any issues you may have encountered. We look forward to hearing from you.

4/10 欠佳

Samantha

於 2023 年 12 月住了 4 晚
Manager 於 2023年12月13日的回應
Hello Samantha, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we can address any specific issues you encountered. We value your feedback and strive to improve our services.

10/10 優異

Diane

於 2023 年 12 月住了 1 晚
Manager 於 2023年12月13日的回應
Hello Diane,We are delighted to hear that you had a wonderful stay with us! Your perfect score is greatly appreciated, and we are thrilled to know we exceeded your expectations. We look forward to welcoming you back in the future.

8/10 不錯

Ebony

讚好:整潔度、職員與服務和客房舒適度
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月14日的回應
Hello Ebony,Thank you for being a guest with us and for taking the time to share your high rating. We hope to earn your business again when you return to the area.

8/10 不錯

Miguel Angel

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月16日的回應
Hello Miguel Angel,Thank you for taking the time to leave your feedback. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. If there is anything specific you would like to share or discuss further, please feel free to reach out to our management directly. We hope to welcome you back in the future for an even better experience.

10/10 優異

Brian

伴侶同遊, 寵物同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Really good hotel to stay at, my gf and I stayed here to go see a Brad Williams show in Denver and it made for a fantastic experience.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月12日的回應
Hello Brian,We are thrilled to hear that you and your girlfriend had a fantastic experience staying at our hotel while attending the Brad Williams show in Denver. Thank you for choosing our property for your stay. We are delighted that we could contribute to your enjoyable visit. We hope to welcome you back in the future for another outstanding stay.

10/10 優異

Maria

讚好:整潔度、職員與服務和住宿狀況
I love my stay there
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月4日的回應
Hello Maria,Thank you for sharing your positive feedback regarding your stay with us! We are thrilled to hear that you had a great experience at our hotel. We appreciate your kind words and hope to welcome you back again in the future for another enjoyable stay.

10/10 優異

Melissa

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very Pleasant Stay
The staff was friendly and accommodating. The King size room was very nice and clean. It’s the little details that matter.
於 2023 年 10 月住了 2 晚
Manager 於 2023年10月31日的回應
Hello Melissa,Thank you for your positive feedback! We are delighted to hear that our staff provided excellent service and that you enjoyed the cleanliness and comfort of your King size room. We strive to pay attention to the little details that enhance our guests' experience. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 不錯

thomas

於 2023 年 10 月住了 1 晚
Manager 於 2023年11月11日的回應
Hello thomas,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are pleased to hear that you had an overall positive experience. Your satisfaction is important to us, and we apologize for any inconveniences you may have experienced. We value your input and will use it to further improve our services. Please reach out to our management team for any further assistance. We hope to have the opportunity to welcome you back soon.