外觀

丹佛市中心喜來登酒店的評價

4.5 out of 5
丹佛市中心喜來登酒店
1550 Court Place, Denver, CO

評價

8.4

很好

10 分評分,優異;549 則評價中有 310 則" "
8 分評分,不錯;549 則評價中有 109 則" "
6 分評分,一般;549 則評價中有 53 則" "
4 分評分,欠佳;549 則評價中有 40 則" "
2 分評分,很差;549 則評價中有 37 則" "

9.2/10 

整潔度

8.4/10 

職員與服務

8.4/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

6/10 一般

lei

於 2022 年 10 月住了 1 晚
General Manager 於 2023年1月27日的回應
Dear Lei, Thank you for rating your visit with us. We are disappointed you had issues that kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Tony DunnGeneral Manager

2/10 很差

Junghsiu

於 2021 年 10 月住了 1 晚
General Manager 於 2021年10月26日的回應
Dear Junghsiu, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Tony Dunn, General Manager

10/10 優異

XIAODONG

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 6 月住了 2 晚
General Manager 於 2021年6月10日的回應
Dear Xiadong, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Tony Dunn General Manager

10/10 優異

Rodolfo

讚好:整潔度、職員與服務和住宿狀況
Nice
於 2024 年 4 月住了 1 晚
General Manager 於 2024年5月1日的回應
Dear Rodolfo, Thank you for staying with us and for your gracious rating. On behalf of all of us at Sheraton Denver Downtown Hotel, we would like to invite you for another outstanding visit. Tony Dunn General Manager

10/10 優異

Qaiser

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent stay. Spacious clean room. Excellent food. Pleasant staff. Great amenities. Close to lots of sightseeing, shopping and restaurants. Would definitely love to stay here again.
於 2024 年 4 月住了 3 晚

6/10 一般

Terri

於 2024 年 4 月住了 2 晚
General Manager 於 2024年5月14日的回應
Dear Terri, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Tony Dunn General Manager

6/10 一般

Machion

I stayed two days but no room cleaning the whole time there
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月22日的回應
Dear Machion, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. We hope you will come back for a perfect experience from check-in to check-out.Tony DunnGeneral Manager

10/10 優異

Cesar

讚好:整潔度、職員與服務和住宿狀況
Fun
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月21日的回應
Dear Cesar, Thank you for your recent stay at the Sheraton Denver Downtown Hotel and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Tony Dunn General Manager

10/10 優異

Amanda

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Such a nice property. Love the bar, reataurant and perks. Sucks you have to pay to park.
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月8日的回應
Dear Amanda, Thank you for the review of the Sheraton Denver Downtown Hotel. We are delighted you loved our beautiful property and had a great time at our on-site restaurant and bar. We enjoyed having you and look forward to accommodating you again soon. Tony Dunn General Manager

10/10 優異

Gabrielle

讚好:整潔度、職員與服務和住宿狀況
Super clean, comfortable and the staff was friendly. The restaurant had a wonderful breakfast, the waiter Juan was very friendly and attentive.
於 2024 年 3 月住了 1 晚
Review 於 2024年4月8日的回應
Thank you for your review. We were happy to have you with us. Looking forward to seeing you again soon!

10/10 優異

Shalese

於 2024 年 3 月住了 3 晚

8/10 不錯

Laurie

讚好:整潔度、職員與服務和住宿狀況
Nice stay
於 2024 年 3 月住了 2 晚
General Manager 於 2024年3月10日的回應
Dear Laurie, All of us at Sheraton Denver Downtown Hotel appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Tony Dunn General Manager

6/10 一般

Christine

家人同遊
Hard to get into property
於 2024 年 3 月住了 1 晚
General Manager 於 2024年3月2日的回應
Dear Christine, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests; therefore, we regret not meeting your expectations. We hope to welcome you back soon, and we wish you all the best with your travels.Tony DunnGeneral Manager

10/10 優異

Juan

商務旅客, 多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location and comfortable stay.
於 2023 年 12 月住了 3 晚
General Manager 於 2024年2月29日的回應
Dear Juan, Thank you for sharing your great rating and valuable feedback. We are glad our location perfectly suited your travel needs and that you had a great time with us. It was our pleasure serving you at the Sheraton Denver Downtown Hotel, and we look forward to your next visit. Tony Dunn General Manager

6/10 一般

Kurt

讚好:整潔度和職員與服務
於 2024 年 2 月住了 1 晚
General Manager 於 2024年2月20日的回應
Dear Kurt, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Tony Dunn General Manager

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My husband and I had a wonderful night's stay. Will totally stay here again when visiting Denver.
於 2024 年 2 月住了 1 晚
Jonathan B. 於 2024年3月6日的回應
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

6/10 一般

Jacob

讚好:住宿狀況
不滿:職員與服務
Terrible valet service waited over 45 minutes each time
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月27日的回應
Dear Jacob, Thank you for sharing your experience at our hotel. We apologize for the valet issues you experienced during your stay. We appreciate your feedback and will use it to help us better our guest services. We are grateful for your patience and hope you will give us another opportunity to have you as our guest. Tony Dunn General Manager

10/10 優異

Fred

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月22日的回應
Dear Fred, On behalf of our team at Sheraton Denver Downtown Hotel, thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you and look forward to being your hotel of choice whenever you return to the area. Tony Dunn General Manager

6/10 一般

真實旅客

讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
beautiful hotel with thieves.
Everything was great until my purse was stolen and so were all of my things i had just gotten from target because the front desk lady wouldn’t allow me to go back up to my room when I had to get new keys from them dying next to my phone, then they don’t have any cameras and no one helped me. it truly almost felt like it was set up.
於 2024 年 1 月住了 1 晚
General Manager 於 2024年1月19日的回應
Dear Valued Guest, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on these matters and also for your patience. Thank you for your time, and we will convey your comments appropriately.Tony DunnGeneral Manager

10/10 優異

Terri

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff was very friendly. Food for convention was well prepared, delicious and presented nicely. Cocktails were delicious and a nice variety.
於 2024 年 1 月住了 5 晚
Jonathan B. 於 2024年3月6日的回應
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

2/10 很差

Jose

商務旅客
讚好:整潔度和住宿狀況
不滿:職員與服務
於 2024 年 1 月住了 1 晚
Sam 於 2024年1月13日的回應
We do apologize that you received subpar service from your stay. We hope to serve you in the near future.

8/10 不錯

Kimberly

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 3 晚
General Manager 於 2024年1月11日的回應
Dear Kimberly, Thank you for your nice rating and for letting us know that your stay at the Sheraton Denver Downtown Hotel was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Tony Dunn General Manager

8/10 不錯

Sandra

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月10日的回應
Dear Sandra, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Sheraton Denver Downtown Hotel. We look forward to welcoming you back on your next visit.Tony DunnGeneral Manager

10/10 優異

GEORGINA

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great hotel!
Beautiful and very well located hotel, elegant and modern place. A magnifying mirror in the bathroom will be appreciated.
於 2024 年 1 月住了 2 晚
Jonathan B. 於 2024年3月6日的回應
Thank you for letting us know that you enjoyed your stay. We look forward to hosting you again in the future!

10/10 優異

Luis

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
General Manager 於 2024年1月10日的回應
Dear Luis, We are thrilled you had an excellent stay at the Sheraton Denver Downtown Hotel, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Tony DunnGeneral Manager

6/10 一般

Andrea

家人同遊
讚好:整潔度和客房舒適度
Too pricey for lackluster service
The only great service was on arrival, Jay was super friendly and helpful. The lackluster service at common area and valet ruined it. Too pricey for mediocre service and accommodations.
於 2023 年 12 月住了 1 晚

10/10 優異

Frank G.

讚好:整潔度、職員與服務和住宿狀況
Fast and easy check in. Staff is friendly and helpful. The room was excellent and the bed was comfortable. Highly recommended.
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月4日的回應
Dear Frank, Thank you for making Sheraton Denver Downtown Hotel your home away from home. We are glad our associates exceeded your expectations and that you were impressed with our comfortable rooms and beds. We appreciate your recommendation and look forward to having you back soon. Tony Dunn General Manager

8/10 不錯

Carlos

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月16日的回應
Dear Carlos, Thank you for choosing the Sheraton Denver Downtown Hotel. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Tony DunnGeneral Manager

10/10 優異

Robert

讚好:整潔度和職員與服務
於 2023 年 12 月住了 1 晚
General Manager 於 2024年1月6日的回應
Dear Robert, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 優異

Janelle

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
General Manager 於 2024年1月6日的回應
Dear Janelle, Thank you for letting us know your visit to the Sheraton Denver Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Tony Dunn General Manager

8/10 不錯

Chad (Littleton)

親子同遊
讚好:整潔度和職員與服務
No hot tub, only an outdoor heated pool. No view of New Year's fireworks display even though the firework are launched from the hotel roof.
於 2023 年 12 月住了 1 晚

10/10 優異

Trupti

於 2023 年 12 月住了 2 晚
General Manager 於 2023年12月31日的回應
Dear Trupti, Thank you for the wonderful rating for the Sheraton Denver Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon. Happy Holidays, and have a great New Year.Tony DunnGeneral Manager

10/10 優異

Ramon

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Genial
於 2023 年 12 月住了 1 晚
General Manager 於 2023年12月18日的回應
Dear Ramon, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Denver Downtown Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Tony Dunn General Manager

10/10 優異

Kelly

讚好:設施服務
於 2023 年 12 月住了 1 晚
General Manager 於 2024年3月31日的回應
Dear Kelly, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more happy that we exceeded your expectations. We look forward to having you as our guest again soon.Tony DunnGeneral Manager

10/10 優異

Matt

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The amenities provided on the property make an excellent experience. The rooms were clean and neatly arranged, the valet parking was extremely fast.
於 2023 年 11 月住了 2 晚
General Manager 於 2023年11月30日的回應
Dear Matt, Thank you for taking the time to share your comments about your experience. We are glad you loved our clean guest rooms, valet service, and all the amenities we offer here. It was a pleasure having you, and we look forward to your next stay at Sheraton Denver Downtown Hotel. Tony Dunn General Manager

2/10 很差

Benjamin

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
There was a banging all night long
於 2023 年 11 月住了 1 晚
General Manager 於 2023年11月25日的回應
Dear Benjamin, We appreciate your feedback and apologize for the inconvenience caused by the noise issues you encountered during your stay. Please accept our sincere apologies for this type of disturbance. We understand the importance of providing our guests with a peaceful and comfortable environment, and we regret falling short in this regard. We take noise concerns seriously and would like to let you know for future visits; our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. We genuinely appreciate your understanding, and we hope you will consider giving us another opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you for choosing us; we look forward to serving you better in the future.Tony DunnGeneral Manager

10/10 優異

Cesar (Larkspur)

於 2023 年 11 月住了 2 晚
General Manager 於 2023年12月10日的回應
Dear Cesar, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton Denver Downtown Hotel; we hope to see you again soon. Tony DunnGeneral Manager

2/10 很差

Diana

於 2023 年 11 月住了 1 晚
General Manager 於 2023年12月6日的回應
Dear Diana, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Tony DunnGeneral Manager

10/10 優異

Benjamin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Booked a “1 bedroom executive suite (corner)” for a great rate. Beautiful suite with whole window panes along both exterior sides of suite. The bathroom was bigger than a residential “guest” bedroom. Will definitely be staying again.
於 2023 年 11 月住了 1 晚

4/10 欠佳

Tatjana

讚好:整潔度和客房舒適度
不滿:職員與服務
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月29日的回應
Dear Tatjana, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Tony DunnGeneral Manager

10/10 優異

Tina

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月24日的回應
Dear Tina, Thank you for rating your stay at the Sheraton Denver Downtown Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Tony DunnGeneral Manager

10/10 優異

Joseph

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月20日的回應
Dear Joseph, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Denver Downtown Hotel. We look forward to your return and wish you all the best with your future travels. Tony Dunn General Manager

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
Great place
於 2023 年 10 月住了 2 晚
General Manager 於 2023年10月12日的回應
Dear Richard, Thank you for the perfect rating of your time at the Sheraton Denver Downtown Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Tony Dunn General Manager

10/10 優異

David

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Treated like Royalty
Last minute book. Treated like royalty. Alyssa at front desk was amazing
於 2023 年 10 月住了 1 晚
General Manager 於 2023年10月23日的回應
Dear David, Thank you for the fantastic rating and for staying with us at the Sheraton Denver Downtown Hotel. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us. We exceeded these expectations with the excellent service by our staff, and we will enjoy sharing your compliments with Alyssa. We hope to accommodate you again the next time you are in the city.Tony DunnGeneral Manager

10/10 優異

Denise

於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月9日的回應
Dear Denise, It was a pleasure having you as our guest at Sheraton Denver Downtown Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Tony DunnGeneral Manager

10/10 優異

Nemuel

讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent Service
於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月2日的回應
Dear Nemuel, Thank you for your review regarding your recent stay at the Sheraton Denver Downtown Hotel. Your feedback is valuable to the success of our hotel. Your response will be shared with our entire team as we continue making sure every guest's experience at our property is exceptional. It was a pleasure having you, and we look forward to seeing you soon. Tony Dunn General Manager

10/10 優異

Michelle

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Our stay was wonderful. We had a blast. We asked for late checkout which was granted, however our room key expired prior to our extension time so we couldn’t use the elevator from the pool to get back to our room which was a process of about an extra inconvenient hour which included some stairs. The hotel itself is fantastic. The pool and dj was great.
於 2023 年 9 月住了 2 晚
General Manager 於 2023年9月29日的回應
Dear Michelle, Thank you for your fantastic review and for sharing that all of the elements came together perfectly for your stay at the Sheraton Denver Downtown Hotel. It is always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location helped to provide our guests with a memorable stay. Your comments were a pleasure to read, and we are excited to share them with our staff. Thank you once more for your feedback, and we look forward to having you stay with us again.Tony DunnGeneral Manager

10/10 優異

Johsuan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2023 年 9 月住了 2 晚
General Manager 於 2023年10月9日的回應
Dear Johsuan, Thank you for your fantastic rating! We are pleased you chose the Sheraton Denver Downtown Hotel for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Tony DunnGeneral Manager

10/10 優異

Gregory

讚好:整潔度、職員與服務和住宿狀況
Dining
於 2023 年 9 月住了 1 晚
General Manager 於 2023年9月25日的回應
Dear Gregory, We are glad to know that you loved your time with us at the Sheraton Denver Downtown Hotel, and what made it more special was the food offered to you at our restaurant. All credit goes to our excellent chefs, who work hard to create our delectable dishes. We hope you will come to visit us again the next time you are in the area.Tony DunnGeneral Manager

10/10 優異

Gustavo

於 2023 年 9 月住了 1 晚
General Manager 於 2023年10月9日的回應
Dear Gustavo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at the Sheraton Denver Downtown Hotel, and we look forward to welcoming you again soon.Tony DunnGeneral Manager