The lady at reception was nice but some of the other staff were quite rude and condescending.
There is also a motion sensor in the room that turns off the aircond if it doesn't detect any movement after a while, this is ridiculous as it is very hot in Derby and for the price of the rooms it should be a given that they are always cool. The pool was also out of service due to a possible contamination but there was not enough notice or information provided to us or other guests.
The rooms while clean need maintenance, example changing door handles chipped paint updating linen not using the backup room blanket. There should be appropriate linen on the beds. (the linen you see in the photos is not the linen you get. also the balcony door is not very secure potentially could be left unlocked and given the high crime rate of the area is a huge risk.
Unfortunately, there are not many other accommodation options in the town so the hotel is able to charge ridiculous prices that does not have the service or quality standards to match. This also means quests will continue to stay there. It would be nice to stay there for once and not have any issues.
I feel for the Manager as many of these things are fixable but seems the Owners don't care so doubt anything will change.
Zaripah
於 2024 年 11 月住了 1 晚
10/10 優異
Danni
伴侶同遊
2024 年 9 月 15 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We stayed in the motel Queen room and it was very spacious and luxurious. Beautiful outlook over the mud flats and very clean. Food at the pub was pricey but delicious and the buffet breakfast on Sunday morning was spot on. Great pool area, not much shade unfortunately. Very secure parking and great spot in town
Danni
於 2024 年 9 月住了 1 晚
10/10 優異
Charles H (Miami Beach)
家人同遊, 商務旅客
2024 年 9 月 3 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was pleasant and laid back
Charles H
於 2024 年 9 月住了 1 晚
10/10 優異
Brent
伴侶同遊
2024 年 8 月 29 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right in the centre of town. Clean room and good cool aircon. Nice and quiet. Stayed on a Saturday night and the place was near on empty.
Brent
於 2024 年 8 月住了 1 晚
8/10 不錯
John
2024 年 8 月 24 日
讚好:整潔度
Very pleasant
John
於 2024 年 8 月住了 2 晚
6/10 一般
Jillian (Ardross)
2024 年 8 月 13 日
不滿:整潔度
Towels and sheets need to be replaced as shabby. Make sure you wash everything before you use it as not clean.
Car park is secure which is important.
Jillian
於 2024 年 7 月住了 1 晚
10/10 優異
Lisa
伴侶同遊
2024 年 7 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property appears to be quite new. Car park felt as safe as possible, located in a central, gated car park requiring fob to both enter and exit. Nice vibe around the rooms.
Room quite large with kitchenette - cooktop and microwave plus fortunate to have a washing machine. Easy to self-cater. Bed comfy and shower good.
Small pool looked inviting.
Lisa
於 2024 年 7 月住了 2 晚
8/10 不錯
Mark
2024 年 7 月 9 日
讚好:職員與服務和住宿狀況
Cleaners need to buy a mop to clean the floor and wipe the walls
Mark
於 2024 年 7 月住了 1 晚
8/10 不錯
Joanne
2024 年 7 月 8 日
讚好:整潔度、職員與服務和住宿狀況
Spinifex are making an effort for comfortable stays in a difficult environment - service was great
Joanne
於 2024 年 7 月住了 1 晚
10/10 優異
Kelly
家人同遊
2024 年 7 月 4 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Oasis in the desert
Just had an amazing stay at the Spinifex Hotel in Derby, WA. The place is spotless and offers all the amenities you could need. The food in the restaurant is absolutely first-class! The staff are Super friendly and welcoming. If you're in the area, this is the place to stay!
Kelly
於 2024 年 7 月住了 2 晚
10/10 優異
真實旅客
2024 年 5 月 23 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2024 年 5 月住了 1 晚
6/10 一般
Jacinta
2024 年 4 月 1 日
Jacinta
於 2024 年 3 月住了 1 晚
4/10 欠佳
Kellie
親子同遊
2023 年 10 月 9 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly but unfortunately the rooms weren't the best, management didn't want to know about problems and we were charged for extras even after i was told i could have the extras months before the visit without any mention of extra charges. They did give a discount on usual rate apparently but still not happy. There are limited places to stay in town so I'm guessing this is how they stay in business
Kellie
10/10 優異
Leanne
2023 年 10 月 7 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
.
Leanne
於 2023 年 10 月住了 1 晚
2/10 很差
Yves
2023 年 7 月 2 日
不滿:整潔度、職員與服務和住宿狀況
Do yourself a favor an overnight in your car.
That such hotels still exist. Simply outrageous!!!
Room booked for three people. Okay it is a budget hotel but a little respect is to be expected.
- No towels in the room. To the reception there very surprised and finally set it right.
- The wi-fi is not working. To reception again and there the explanation was that it was not working due to heavy rain but that everything would be fine by 6:00pm. Of course at 6:00 pm the wi-fi is still not working and the reception is closed. In the restaurant and bar the staff members couldn't help us.
- No lights in the hall to the room. Would be on a timer, peculiar because in another hall the light is on.
- Discarded washing machines are simply set down in the hall.
- About the kitchen we will certainly say nothing. More than mediocre and very noisy restaurant.
- And icing on the cake: cockroaches all you want. Hopefully none slipped into our luggage.
Conclusion: if I could give a rating below zero, I would not hesitate.
Yves
4/10 欠佳
Jerome
親子同遊
2023 年 7 月 2 日
讚好:整潔度和職員與服務
不滿:住宿狀況
The wifi never worked. We were so cold in the bedroom and there was no extra dunna in the cupboard. The coffee machine was broken, and overall the food was overprice for the quality.
Jerome
於 2023 年 7 月住了 1 晚
6/10 一般
Marianna
伴侶同遊, 商務旅客
2023 年 6 月 26 日
讚好:整潔度
Check your shower taps
Marianna
於 2023 年 6 月住了 1 晚
10/10 優異
Brian
2023 年 6 月 9 日
讚好:整潔度、職員與服務和住宿狀況
Good pub at the hotel and friendly locals willing to share a good chat. The thai curry could be the best thai curry I have had in Australia
Brian
於 2023 年 6 月住了 2 晚
2/10 很差
Man Yee
2022 年 12 月 5 日
Man Yee
於 2022 年 10 月住了 1 晚
4/10 欠佳
Joanne
商務旅客
2022 年 10 月 27 日
讚好:整潔度和職員與服務
不滿:設施服務
The Wifi connection is so weak it disappears altogether most of the time. When you are connected, its so slow it won't load a webpage.