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关于草原赌场、赛车场酒店的点评

3 out of 5
草原赌场、赛车场酒店
1 Prairie Meadows Drive, Altoona, IA

点评

9.0

非常棒

10 分 - 超赞。641 条好评，共有 1000 条点评" "
8 分 - 还可以。260 条好评，共有 1000 条点评" "
6 分 - 一般。60 条好评，共有 1000 条点评" "
4 分 - 很差。27 条好评，共有 1000 条点评" "
2 分 - 糟糕。12 条好评，共有 1000 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

8.4/10

服务设施

9.4/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Cynthia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always like Prairie Meadows. It's always a great atmosphere. I also like the security there, which is very important when I have to travel alone.
2022 年 11 月入住 1 晚
PM Management 于 2022年11月21日 的回复
I would personally like to thank you for your feedback regarding our stay. I am glad to hear that you feel safe at our property. We look forward to your next stay.

10/10 超赞

Lon

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quick Getaway
It was a good stay for a couple's quick getaway for one night. Clean rooms with good front desk service. It was a good experience for our first time staying there and we plan to be back for future stays.
2022 年 11 月入住 1 晚
PM Management 于 2022年11月15日 的回复
I would like to thank you for your feedback regarding your stay. We are glad to hear that you enjoyed your stay with us.

6/10 一般

Ron

与家人出行
满意：客房舒适度，清洁度
2022 年 10 月入住 1 晚
PM Management 于 2022年10月31日 的回复
Thank you for your feedback. I am sorry about your experience with us. If you could please contact me to let me know what room number this was so we can make sure that we take care of this. Thank you again for your comments as things sometimes get overlooked. We are in the process of a renovation to upgrade the hotel as well. We appreciate you taking time to share with us as it does help us improve. We look forward to your next stay.

8/10 还可以

Anessa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚
PM Management 于 2022年10月24日 的回复
Thank you for staying with us.

10/10 超赞

Sue

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay always. Awesome, friendly staff. Very helpful. Rooms quiet and clean.
2022 年 10 月入住 1 晚
PM Management 于 2022年10月21日 的回复
Thank you for your feedback. I am glad to hear that you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Sharon，Ankeny

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I appreciate that the gentlemen at the front desk told me he would give me a late checkout since I didn’t check in until 1 am and they weren’t fully booked for the next night. Appreciate that offer without asking for it.
2022 年 10 月入住 1 晚
PM Management 于 2022年10月12日 的回复
Thank you for your feedback regarding your recent stay. I am glad we were able to accommodate your late check out. We look forward to your next stay.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
PM Management 于 2022年10月7日 的回复
Thank you for staying with us. We look forward to your next stay.

8/10 还可以

Veronica

2022 年 9 月入住 1 晚

8/10 还可以

Patricia

满意：清洁度、员工和服务、住宿条件和设施
Great Stay!
Beautiful grounds-exceptionally clean. Hotel is super nice-lots of good food choices and good food. Really up to date amenities. Really enjoyed our stay! will definitely stay again.
2022 年 9 月入住 3 晚
PM Management 于 2022年10月7日 的回复
I would like to thank you for your feedback regarding your recent stay. I am glad to hear that you found our facility to be clean we take a lot of pride in our facility. I will pass along your comments to our management staff. We look forward to your next stay.

10/10 超赞

Paul

2022 年 8 月入住 1 晚
PM Management 于 2022年09月30日 的回复
Thank you for staying with us. We look forward to your next stay.

10/10 超赞

Dorothy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great trip for quick outing from KC. Will return.
Facilities (casino, hotel and race track) were all nicer than we anticipated. Check in staff and cleaning crew (in hallway) were all friendly. Appreciate that we were able to check in at 2 instead of 4.
2022 年 9 月入住 1 晚
PM Management 于 2022年09月26日 的回复
We appreciate your feedback regarding your recent stay. I am glad to hear that you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Melanie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The text checkin was awesome and efficient when I arrived they handed me the key.
2022 年 9 月入住 1 晚
PM Management 于 2022年09月26日 的回复
Thank you for your feedback regarding your recent stay. I am glad you enjoyed your stay and the check in text. We look forward to your next stay.

10/10 超赞

Henry

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
PM Management 于 2022年09月26日 的回复
Thank you for staying with us.

10/10 超赞

Alma

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very Nice
Beautiful lobby and clean rooms
2022 年 9 月入住 1 晚
PM Management 于 2022年09月23日 的回复
I would like to thank you for your feedback regarding your recent stay. I am glad you found our rooms to be clean we take a lot of pride in cleaning our rooms. We look forward to your next stay.

10/10 超赞

Rodolfo，Rep. of Panama

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a lot of fun
2022 年 9 月入住 1 晚
PM Management 于 2022年09月23日 的回复
I would like to thank you for your feedback on your recent stay. I am glad to hear that you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Jason

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay, friendly staff and clean
2022 年 9 月入住 2 晚
PM Management 于 2022年09月19日 的回复
Thank you for your feedback on you recent stay. We enjoying hearing from guest like you. We are glad to hear that you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Roberta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Prairie Meadows Casino, Altoona Iowa
Room was clean and very comfortable. We were really pleased with our stay.
2022 年 9 月入住 1 晚
PM Management 于 2022年09月19日 的回复
Thank you for staying with us. We are glad to hear that you enjoyed your stay with us. We look forward to your next stay.

10/10 超赞

Cheryl

满意：住宿条件和设施
2022 年 9 月入住 1 晚
PM Management 于 2022年09月19日 的回复
Thank you for staying with us. We look forward to your next stay.

10/10 超赞

joseph

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
nice,clean,friendly people. overall a good experience.
2022 年 9 月入住 2 晚
PM Management 于 2022年09月19日 的回复
Thank you for staying with us. We are glad to hear from guest like you. We are glad that you enjoyed your stay.We look forward to your next stay.

10/10 超赞

Scott

商务旅客
满意：清洁度、员工和服务、住宿条件和设施
Very good customer service -
2022 年 9 月入住 1 晚
PM Management 于 2022年09月15日 的回复
Thank you for staying with us. I am glad to hear that you enjoyed your stay. We look forward to your next stay.

10/10 超赞

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
PM Management 于 2022年09月15日 的回复
Thank you for staying with us. We look forward to your next stay.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
PM Management 于 2022年09月12日 的回复
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 超赞

Russell

2022 年 9 月入住 1 晚

10/10 超赞

Joni

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean, great food at the care, and the horse track was fun!
2022 年 9 月入住 1 晚
PM Management 于 2022年09月9日 的回复
Thank you for your feedback regarding your recent stay. I am glad you hear that you enjoyed the racetrack. We look forward to your next stay.

8/10 还可以

James

满意：清洁度、员工和服务、住宿条件和设施
不满意：客房舒适度
Very uncomfortable mattress
2022 年 9 月入住 1 晚
PM Management 于 2022年09月9日 的回复
I am sorry to hear that you did not enjoy the mattresses. I hope you enjoyed the rest of your stay. We will be doing a renovation in October so I do hope you come back and try us again soon.

8/10 还可以

Deb

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 9 月入住 1 晚
PM Management 于 2022年09月9日 的回复
Thank you for staying with us.

8/10 还可以

Larry

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Everything we wanted to do was close enough that we could walk to.
2022 年 9 月入住 1 晚
PM Management 于 2022年09月9日 的回复
Thank you for staying with us. I am glad you found us to be very convenient to walk to everything. We hope you come back and stay with us again soon.

10/10 超赞

Lynann

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Awesome Getaway
The room was clean and comfy. AJs Steakhouse was Amazing. The beds are super comfortable.
2022 年 9 月入住 1 晚
PM Management 于 2022年09月9日 的回复
Thank you for you feedback regarding your recent stay. We are glad to hear that you enjoyed AJ's Steakhouse, they do have amazing food. We look forward to your next stay.

10/10 超赞

Steven

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great location, Great staff, Very clean
Great location. It was nice to be connected to the casino and horse track. Great location for restaurants and things to do. The pool was small, but it was never crowded. Hotel staff were very friendly and the hotel and rooms were very clean. A bit more expensive than other hotels in the area, but I'd say it was worth it. Nice restaurant choices inside the hotel/casino as well.
2022 年 8 月入住 3 晚
PM Management 于 2022年09月2日 的回复
I would like to personally thank you for your feedback regarding your recent stay. We are glad you enjoyed your stay with us. We enjoy hearing comments from guest like you. We will pass them along to our staff. We look forward to your next stay.

8/10 还可以

Krosby

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 2 晚
Pm Management 于 2022年08月24日 的回复
Thank you for your comments as they are greatly appreciated. have a great day.

10/10 超赞

Chris

2022 年 8 月入住 2 晚

8/10 还可以

Nicole

与家人出行, 带宠物出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable & clean
2022 年 8 月入住 1 晚
PM Management 于 2022年08月17日 的回复
Thank you for your comments. I am glad you enjoyed your stay. We look forward to your next stay.

6/10 一般

Sean

与配偶出行, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Was told if we applied for a players club card we would get a hotel discount. Had to get the card from a Kiosk as no one was at customer service. When checking out the lady at desk was very rude and said we needed to print out the coupon with in 24 hours of getting g card. There was no note of this from Kiosk and was never informed of it until checkout.
2022 年 8 月入住 4 晚
PM Management 于 2022年08月10日 的回复
Thank you for your feedback regarding your recent stay. I am sorry to hear about your experience with us. I will forward your comment onto our management staff for further review.

10/10 超赞

richard

2022 年 7 月入住 2 晚
PM Management 于 2022年08月10日 的回复
Thank you for staying with us. We appreciate you staying with us.

10/10 超赞

shirley

2022 年 8 月入住 1 晚
PM Management 于 2022年08月3日 的回复
Thank you for staying with us. We look forward to your next stay.

10/10 超赞

Barbara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
We had a wonderful time. Everyone was so nice and helpful. Will return again
2022 年 7 月入住 1 晚
PM Management 于 2022年08月3日 的回复
Thank you for staying with us. We appreciate hearing from you. We look forward to your next stay.

10/10 超赞

Diane

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Highly recommend
Exceptionally clean. Outstanding service. Will definitely stay again.
2022 年 7 月入住 1 晚
PM Management 于 2022年08月3日 的回复
Thank you for your feedback on your recent stay. I am glad you found our property to be clean. We look forward to your next stay.

8/10 还可以

Dang

与家人出行
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Make sure you talk to supervisor!
If you have any changes to your reservations make sure you talk to the supervisor and not just front desk personnel if you call ahead to make changes. Not all employees know the hotel policy so you might not be able to check in when you arrive. It was really inconvenient when I had called ahead to make changes to my reservations to update the check in person and was told there was no issues. I arrived the next day to being told I couldn’t check in because the person I updated for checkin was not on my 3rd party registration and their hotel policy was not to allow it. I told the front desk person that I had already called the day before and was not told this hotel policy. The person asked me who I talked to. I don’t remember who I talked to, I called the hotel directly and talked to who ever was working that day before to answer calls. Then they sent me over to a supervisor who just told me their hotel policy which would not have been a problem is they told me when I had called the day before my check in. It was a big inconvenience that could have not been an issue if I was told the day before. It would be nice if all employees were aware of the hotel policy and not just the supervisor since the supervisor is not answering calls.
2022 年 7 月入住 2 晚

8/10 还可以

Bradley

满意：清洁度、服务设施、住宿条件和设施
Service at the bar in the casino was very slow
2022 年 7 月入住 1 晚
PM Management 于 2022年08月3日 的回复
Thank you for your feedback during your recent stay. I will pass your comments onto the correct staff. We look forward to your next stay.

10/10 超赞

Shannon，Omaha

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
Our room was comfortable and clean. Staff was friendly.
2022 年 7 月入住 1 晚
PM Management 于 2022年08月3日 的回复
Thank you for your feedback on your recent stay. We look forward to your next stay.

8/10 还可以

gary

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very clean.
2022 年 7 月入住 2 晚
PM Management 于 2022年07月22日 的回复
Thank you for your feedback. We appreciate hearing from you.

2/10 糟糕

Donna

与家人出行
不满意：员工和服务
Very disappointed
For one thing we did not request a Handy Cap room. One other time we stayed and did request a Handy Cap room so the motel must of thought that we still did. Not the case. We check if our room was ready at 1:00 and it was not so we came back at 3:00 and Our room was not ready. We came back at 4:30 and it still was not. Very disappointed in your motel.
2022 年 7 月入住 1 晚
PM Management 于 2022年07月18日 的回复
Thank you for your comment regarding your recent stay. I am sorry to hear about your experience with us. I have passed along your comment to our Guest Service Supervisor for review to look into your situation. We appreciate your comments as they do help us improve.

10/10 超赞

Brenda

2022 年 7 月入住 1 晚
PM Management 于 2022年07月18日 的回复
Thank you for your feedback. We look forward to your next stay.

10/10 超赞

Sandra

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 7 月入住 1 晚

10/10 超赞

Richard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
PM Management 于 2022年07月14日 的回复
Thank you for staying with us. I am glad you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Bonnie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
New, clean, and very comfortable beds...I would stay again
2022 年 6 月入住 1 晚
PM Management 于 2022年07月14日 的回复
Thank you for staying with us. I am glad you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Anthony

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was excellent modern and clean and so was casino
2022 年 7 月入住 1 晚
PM Management 于 2022年07月14日 的回复
Thank you for staying with us. We appreciate hearing from guest like you. We look forward to your next stay.

10/10 超赞

Helene

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
kjempebra opphold! veldig god mat !
2022 年 7 月入住 1 晚
PM Management 于 2022年07月13日 的回复
Thank you for your comments. I am glad you enjoyed your stay. We look forward to your next stay.

10/10 超赞

Cindy

满意：清洁度、员工和服务、住宿条件和设施
Am also impressed with the security.
2022 年 7 月入住 2 晚
PM Management 于 2022年07月5日 的回复
I would like to thank you for your feedback it is greatly appreciated we look forward to your arrival.

8/10 还可以

Al

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 1 晚
PM Management 于 2022年07月5日 的回复
Thank you for your feedback, I hope you enjoyed your stay.