外觀

亨德森海灘度假村及 SPA的評價

5 out of 5
亨德森海灘度假村及 SPA
200 Henderson Resort Way, Destin, FL

評價

9.2

卓越

10 分評分,優異;1000 則評價中有 744 則" "
8 分評分,不錯;1000 則評價中有 134 則" "
6 分評分,一般;1000 則評價中有 65 則" "
4 分評分,欠佳;1000 則評價中有 36 則" "
2 分評分,很差;1000 則評價中有 21 則" "

9.6/10 

整潔度

9.2/10 

職員與服務

9.4/10 

設施服務

9.6/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

Amber

讚好:整潔度、職員與服務和住宿狀況

10/10 優異

JONATHAN

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exclusive. Quiet and away from the mainstream. Easy access and reliable service and staff.
於 2024 年 4 月住了 4 晚
John Carns 於 2024年4月24日的回應
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 優異

John

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a marvelous time! Our room was lovely! People were nice and friendly!!!
於 2024 年 4 月住了 1 晚
John Carns 於 2024年4月24日的回應
Thank you so much for your kind review. From those who stay on property to those who just come for a drink, we strive to give all of our guest the best experience! We are so glad you were able to walk the resort and view all of our local artwork. We hope we can welcome you back to The Henderson Beach Resort soon!

10/10 優異

Janitze

讚好:整潔度、職員與服務和住宿狀況
JP 於 2024年4月17日的回應
Your rating is incredibly appreciated and motivates us to continue providing excellent service. We hope to have the pleasure of welcoming you back soon.

4/10 欠佳

Lauren

家人同遊
讚好:設施服務和住宿狀況
不滿:整潔度和職員與服務
I had such high hopes for this resort. So pretty. Looked high end. But the staff were very disorganized. Communication was a disaster. Everything was slow. The food was mediocre at best. Took two hour to be served at their restaurant. A lot of waiting time. Very expensive good that was either over cooked or undercooked. Couldn’t get them to fill our shampoo in the shower until I walked out at asked housekeeping in the hall for a bottle of it in my robe. Dusty dirty rooms. Hair ties under the bed. Hair in the corners. Bees nest on the decks. Just not very well managed. The managers tried very hard to accommodate us when we got frustrated with the service and food issues. But, their staff was not good. So things promised didn’t actually happen. I even have to give this resort a 1 star for privacy issues. Even with the do not disturb sign on the door. The housekeeping would try to come in. Sometimes with out knocking. Or wouldn’t give enough time to jump up and stop them. Trying to come in the room at 8:30 in the morning. We even get walked in on when showering. Very disturbing. This happened all week even after we complained.
於 2024 年 4 月住了 6 晚
JP 於 2024年4月17日的回應
Thank you for taking the time to provide us with your feedback. We are deeply sorry to hear that your experience did not meet the high standards we strive to uphold. Please accept our sincerest apologies for the issues you encountered during your stay.We appreciate your comments on the beauty and aesthetics of our resort, but we understand that the service and management aspects significantly impacted your overall experience. It is clear we fell short in several areas, including staff organization, communication, dining service, and housekeeping.Please be assured that we take your observations seriously and have addressed these concerns with our management team to ensure they are not repeated. We are committed to improving our training and procedures to better serve our guests.

10/10 優異

Monica

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, lots of things to do off property, too like shopping. The beach was very close within walking distance. Beautiful views and nice restaurants. I recommend! Wish my room had a long mirror but other than that very happy with my stay.
於 2024 年 4 月住了 4 晚
JP 於 2024年4月17日的回應
Thank you for sharing your lovely feedback with us! We are delighted to hear that you enjoyed the beauty of our property, the proximity to the beach, and the variety of activities available nearby. It’s always a pleasure to know that our guests appreciate the views and dining experiences we offer.We appreciate your suggestion regarding the long mirror in the room. We are continually looking for ways to improve and make our guests' stays even more comfortable, and your feedback is invaluable in this process.Thank you once again for your recommendation, and we are so glad you were happy with your stay overall. We look forward to welcoming you back soon, hopefully with all your expectations fully met next time!

8/10 不錯

Sara

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
The front desk staff was pretty rude. And they had the cheapest toilet paper! However, the rest of the staff was wonderful. The grounds and the beach are beautiful and spotless. The resort was clean and beautifully decorated. The bed was super comfortable as were the robes. Lots of near by places to shop and eat. My daughter and I had a wonder vacation stay. We will definitely be coming back!
於 2024 年 4 月住了 3 晚
JP 於 2024年4月17日的回應
Thank you for taking the time to share your feedback with us. We are so pleased to hear that you and your daughter had a wonderful vacation and enjoyed many aspects of our resort, from the comfortable amenities to the beautiful grounds and convenient location.However, we are truly sorry to hear about your experience with the front desk staff and the quality of our toiletries. Please accept our sincerest apologies for any discomfort these issues may have caused. We value your feedback and are addressing these points with the relevant departments to ensure that we meet the high standards expected by our guests.We are grateful that these aspects did not overshadow your overall experience and that you would consider returning to our resort. We look forward to welcoming you back and ensuring your next stay is even more enjoyable and fulfilling.Thank you again for your constructive comments. We are committed to providing you with the best possible service and experience.

6/10 一般

Byron

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
1. Valet, easy parking. 2. The place was great but the breakfast was really pricey and we just couldn't get our room to get cool. The down comforter was way too hot for a room that seemed to never get below 70. The thermostat said it was actually down to 65 but it had to be incorrect. We keep the temperature at our house at 67. There's no way it was an actual 65° in that room. 3. I knew it was a luxury hotel but we were inquiring about some drinks and some type of candy. I asked if they had any type of vending and the guy to front desk reminding me it was a luxury hotel and they wouldn't allow a vending machine on the property. He come across a little offensive. We travel a lot now that our children are grown and more than likely will never return. 4. There's also a $45 a day resort fee which we were not made aware of. I was not sweating paying the fee, but had no We were paying that till after we left.
於 2024 年 4 月住了 4 晚
John Carns 於 2024年4月24日的回應
We are so pleased that you enjoyed your visit! I appreciate your kind feedback. Please know that I will personally address the comments related to our onsite AV Company. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for. We certainly hope to welcome you back to The Henderson in the very near future.

10/10 優異

Barry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff very helpful and friendly.
於 2024 年 4 月住了 3 晚

10/10 優異

Martha

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love The Henderson. We will be returning💗
於 2024 年 3 月住了 3 晚

8/10 不錯

william

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good.
於 2024 年 4 月住了 3 晚

10/10 優異

Chad

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved our stay and will return! We were comfortable and felt lucky to vacation at such a lovely place.
於 2024 年 4 月住了 5 晚
John Carns 於 2024年4月10日的回應
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

10/10 優異

John

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome facility and value
於 2024 年 4 月住了 2 晚

8/10 不錯

Kevin

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Beautiful grounds!
於 2024 年 4 月住了 1 晚

10/10 優異

Rachel

於 2024 年 3 月住了 3 晚

6/10 一般

Phillip (Coal Grove)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
It’s a congested area and there is active construction at the property. It’s not much of a value compared to Watercolor or Seaside home rental where you get better beach and atmosphere. Staff was great though.
於 2024 年 3 月住了 4 晚
John Carns 於 2024年4月10日的回應
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 優異

Omar

親子同遊, 伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was AMAZING
於 2024 年 3 月住了 2 晚
John Carns 於 2024年4月10日的回應
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. We hope that you will come and visit us again soon.

10/10 優異

Garrett

於 2024 年 3 月住了 3 晚

8/10 不錯

ARBEN

家人同遊
讚好:整潔度、設施服務和住宿狀況
Is clean property, has 3 different pools, small gym, dinner are okay, but they’re better options out of property. Careful with the bartenders in Horizon bar. Looks romantic in the night. Is few min away from the beach, if you want sand only they’re better options and cheaper. Maybe I can will comeback
於 2024 年 3 月住了 1 晚
John Carns 於 2024年4月2日的回應
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

8/10 不錯

Roberta

於 2024 年 3 月住了 3 晚

10/10 優異

Annika

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful hotel staff, well maintained property near picture perfect beach
於 2024 年 3 月住了 3 晚
John Carns 於 2024年4月2日的回應
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope that you will come back again soon to enjoy the first class experience that only The Henderson Beach Resort has to offer!

10/10 優異

Jakub

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place for kids with excellent costumer service
於 2024 年 3 月住了 2 晚
John Carns 於 2024年4月2日的回應
Thank you for sharing your experience with us as well as other travelers! We are delighted to hear that our staff exceeded your expectations and I will personally share your kind words with Dulce, Erik, Manny & Patrick! We cannot wait to welcome you and your girlfriend back to The Henderson Beach Resort very soon!

2/10 很差

Brent

商務旅客
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Nobody that worked at the front desk actually knew where my room was
於 2024 年 3 月住了 1 晚
John Carns 於 2024年4月29日的回應
Thank you for providing us with feedback from your recent stay. While I am pleased to hear that you enjoyed our property, please accept our apologies for the noise you experienced from our neighboring business. We have attempted to reach out to further discuss the service issues you encountered within the resort. I do hope that you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for here at The Henderson.

2/10 很差

Stephen

家人同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
Check in was terrible. Front desk was not helpful and put my children on the couch because they couldn’t give us the room we booked. Valet is 5 star but front desk had a bag full of can’t do and won’t do 0 stars. I don’t recognize this place after all of these years staying here
於 2024 年 3 月住了 1 晚

10/10 優異

DAVID

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Food service can be a little slow but overall place is great for kids
於 2024 年 3 月住了 4 晚
John Carns 於 2024年4月2日的回應
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back. Sincerely,

10/10 優異

Anthony

於 2024 年 3 月住了 3 晚
JP 於 2024年4月17日的回應
Your rating is a clear indication that you had a positive experience, and it inspires us all to continue delivering exceptional service. We look forward to the opportunity to welcome you back to our resort in the future.

6/10 一般

Dusko

親子同遊
讚好:整潔度和住宿狀況
不滿:職員與服務和設施服務
Multiple pool options and the resort grounds are really nice.
於 2024 年 3 月住了 1 晚
John Carns 於 2024年4月2日的回應
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.

10/10 優異

Gino

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Relaxing and clean
於 2024 年 3 月住了 3 晚

8/10 不錯

Ollie

讚好:整潔度、設施服務和住宿狀況
於 2024 年 3 月住了 5 晚

8/10 不錯

Cheryl C (Oakdale)

於 2024 年 3 月住了 4 晚

8/10 不錯

Julie

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wish I had been told about construction on premises and continuous noise (A/C maybe) was distracting
於 2024 年 3 月住了 1 晚
John Carns 於 2024年3月25日的回應
Thank you for taking the time to share your feedback from your recent trip. We are happy to hear that you had a wonderful visit aside from our initial mishap. I cannot begin to express enough how sorry I am for the challenges that you encountered. I do hope you will give us another chance to make up for our shortfalls and provide the seamless service that we strive for.

10/10 優異

Josy

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great place and location. Will definitely come back.
於 2024 年 3 月住了 1 晚
John Carns 於 2024年3月25日的回應
Thank you for taking a moment to share your review! We are delighted you enjoyed a pleasant visit and look forward to welcoming you back.

2/10 很差

Michelle

於 2024 年 3 月住了 6 晚

6/10 一般

Dace

讚好:整潔度和住宿狀況
不滿:職員與服務
🌞
於 2024 年 3 月住了 3 晚

8/10 不錯

Laura

家人同遊
讚好:整潔度、設施服務和住宿狀況
The room wasn't as pristine as I had expected for the price. We had a hole on one side of one of the beds and that was unfortunate. One phone in the room didn't work and you couldn't call down to the staff. Room service was too expensive, but that's normal.
於 2024 年 3 月住了 4 晚
John Carns 於 2024年3月12日的回應
Thank you for sharing the feedback on your most recent stay at The Henderson. I truly apologize that we did not meet your expectations and provided the seamless service we strive for. I hope you give us another chance to welcome you back to The Henderson and make up for our shortfalls.

10/10 優異

Noreen

伴侶同遊
Excellent resort.
於 2024 年 3 月住了 6 晚

8/10 不錯

DEEPAK

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Would have given a 5 star rating but was surprised and disappointed that was asked to pay $50 extra if I wanted a 2 hour late checkout. They did allow a 1 hour delay free
於 2024 年 2 月住了 2 晚
John Carns 於 2024年3月12日的回應
Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great getaway. When you next visit, please add your extension at the time of your booking. During peak season, we are committed to delivering our rooms to other guests at 4 p.m. We hope that you will come and revisit us soon.

10/10 優異

Amber

讚好:住宿狀況
於 2024 年 3 月住了 2 晚

10/10 優異

Joseph P

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gorgeous property, excellent staff, amazing food and service.
於 2024 年 2 月住了 3 晚
John Carns 於 2024年3月5日的回應
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
best breakfast ive had in a long time!!
於 2024 年 2 月住了 4 晚
John Carns 於 2024年3月25日的回應
We appreciate you taking a moment to review your recent visit! We are delighted to hear that our staff exceeded your expectations. We hope we can welcome you back to The Henderson soon!

10/10 優異

Anto

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Me encanta este hotel ya es la sexta o quinta vez que vamos solo me gustaría que renueven el menú de Horizont es el restaurant que está abierto siempre. Un menú quizá más variado y una opcion Kids.
於 2024 年 2 月住了 2 晚
John Carns 於 2024年2月28日的回應
Gracias por las numerosas estadias en nuestro hermoso Hotel, sus recomendaciones seran dadas a nuestro equipo esperamos que nos visite pronto!

10/10 優異

Debra (Montgomery)

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Hotel is absolutely beautiful. The only thing that needs improvement would be the wait staff in the restaurant Primrose. Specifically the morning breakfast waitresses. I still left gratuity only because I’m a good person.
於 2024 年 2 月住了 3 晚
John Carns 於 2024年2月28日的回應
Thank you for taking time out of your busy schedule to share feedback regarding your recent visit to The Henderson. While I am truly pleased that you enjoyed our pools and Spa service, I cannot express how sorry I am for the challenges you encountered during your recent visit to The Henderson Beach Resort. However, I do hope you will give us another chance to compensate for our shortfalls and provide the seamless service we strive for.

10/10 優異

Trevor

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was refreshingly polite, always smiling, and genuinely interested exceeding our expectations. The room was light and fresh, very relaxing.
於 2024 年 2 月住了 1 晚
John Carns 於 2024年2月28日的回應
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!

6/10 一般

Oleksandra

讚好:整潔度和職員與服務
於 2024 年 1 月住了 3 晚

10/10 優異

christopher

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚

10/10 優異

Maureen (concord)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I loved the pool ...lazy river at night!
於 2024 年 2 月住了 6 晚
John Carns 於 2024年2月19日的回應
Thank you for taking the time to review The Henderson Beach Resort. We are delighted to hear that you enjoyed all the amenities that our beautiful resort has to offer! The lazy river is definitely always a huge hit with the kids. Please come back and visit us again soon!

6/10 一般

Thomas

親子同遊, 商務旅客
讚好:整潔度和職員與服務
不滿:設施服務
Was not told that half the pools were closed prior to arrival, also was not told there was an additional $25 a day parking fee on top of the resort fee
於 2024 年 2 月住了 6 晚
John Carns 於 2024年2月19日的回應
Thank you for your review and comments. We greatly appreciate our guest's feedback to evaluate our service to you. The Henderson does have a resort fee and additional parking fee for limited self-parking at 25 per night or valet for 35 per evening. Our Resort Fee is 45 per night plus tax. Like many resorts, keeping parking and resort fees separate from your room rate for the service that is provided is standard practice, and we also follow this standard.

10/10 優異

Dominique D

讚好:整潔度、職員與服務和住宿狀況
I love the property it was nice, staff was helpful and I’ll definitely be back here soon.
於 2024 年 2 月住了 2 晚
John Carns 於 2024年2月19日的回應
Thank you so much for taking the time to review The Henderson Beach Resort! We are so glad we could exceed your expectations across all facets of the resort. We hope you will come back again soon to enjoy the first-class experience we strive to offer.

10/10 優異

Tammy

家人同遊, 伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This is one of our favorite place to stay we go several times a year. This particular trip was in January and my husband surprised me for my birthday with a stay at Henderson Resort. When the receptionist found out it was my birthday, she had a bottle of champagne and two flutes delivered to our room. Just a courtesy. So very kind! They have something new since our last stay, there is now a Starbucks machine that will make you a fresh coffee or a chai latte in no time for no additional charge! The rooms are beautiful with a beach-y look , very comfortable bed and temperature control.
於 2024 年 1 月住了 2 晚
John Carns 於 2024年2月19日的回應
We are delighted to hear your enjoyed your recent stay here with us at The Henderson Beach Resort. Thank you so much for taking the time to share your review with other travelers. We hope that you will come back and visit us again soon!

10/10 優異

Greg

家人同遊, 親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great, but for the price point, l believe a nice bar of soap in the shower should be expected not push button dispensers.
於 2024 年 2 月住了 4 晚
John Carns 於 2024年2月19日的回應
We are thrilled you were able to take part in all of the great amenities our beautiful resort has to offer! Thank you for your kind words about your trip to The Henderson Beach Resort. We hope we can welcome you back very soon.