Dear Eric, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have taken serious note of your comments and have promptly brought this to the attention of our relevant departments for a thorough review and necessary action. Once again, we are sorry for these concerns and hope to have the opportunity to serve you again and provide you with the outstanding stay that you deserve.Sincerely,Hotel Management

Dear Shawn, Thank you for your gracious review of Extended Stay America. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Patricia, Thank you for sharing your valuable feedback with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We have taken serious note of your experience and have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. Once again, please accept our apologies for any inconvenience caused, and we hope to have the opportunity to make it right by providing you with a more enjoyable and hassle-free experience next time.Sincerely,Hotel Management

Dear Chase, Thank you for sharing your experience with us. We want to express our gratitude for the positive feedback you provided regarding our front desk staff. However, we humbly apologize for any inconvenience that disrupted your stay. Please know that this is not usual for us, and we are committed to ensuring that every customer has a flawless experience. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future. Sincerely,Hotel Management

Dear David, Thank you for reviewing your stay with us. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Antonio, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Maria, Thank you for taking the time to review your experience. We hope that you had an overall pleasant stay with us. However, we regret if your stay was anything other than perfect. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Mai, On behalf of our entire team, thank you for posting such fantastic feedback about Extended Stay America! We are delighted that you thoroughly enjoyed your stay. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon.Sincerely,Hotel Management

Dear Shellene, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. On the positive side, knowing our front desk was helpful during your time with us is nice. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Richard, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and seamless experience for our guests is important to us. We appreciate your understanding of the situation and your decision to stick it out despite the challenges. Please know that your feedback is valuable, and we'll address these issues with our team to prevent similar occurrences in the future. We hope to welcome you back for a better experience.Sincerely,Hotel Management

Dear Justin, Thank you for the wonderful review of Extended Stay America. We appreciate you for the kind comments about Alisa and lin lin. We are lucky to have them as part of our team. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management

Dear Letitia, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated the quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

Dear Phil, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to our area.Sincerely,Hotel Management

Dear Sondria, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Dena, Thank you for reviewing your stay at our hotel. We are delighted to read that Frances helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Melanie, Thank you for choosing us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

Dear Wendi, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Stephanie, Thanks for your comments regarding your time with us. It is nice knowing you had a satisfactory time here and were pleased with the location and helpful staff. However, we are disappointed to learn about the inconvenience caused by cleanliness issues in your suite. Our front desk is always available to assist you and maximize your stay. We will address this and ensure improvement, and rooms will be checked before delivery. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Hotel Management

Dear Navinchandra, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Terreya, Thank you for choosing us. We are glad you had a great experience in our hotel. We love what we do, but being recognized for a job well done is always nice! We will share your compliments with our staff. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Andrea, Thank you for reviewing your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team. We regret your disappointment with our breakfast and that it did not meet your expectations. We strive to improve our guest experience and sincerely hope you will consider granting us another opportunity to host you.Sincerely,Hotel Management

Dear Guest, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Also, we do not take concerns regarding the cleanliness of our hotel, lightly. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear HULKU, Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit.Sincerely,Hotel Management

Dear Justin, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that our devoted staff made for a memorable experience. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Guest, Thank you for taking the time to evaluate our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Thank you!Sincerely,Hotel Management

Dear Krissa, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Please return, and we will provide you with a flawless stay in the future.Sincerely,Hotel Management

Dear Eric, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us. We apologize for the issues you encountered in your room. Our housekeeping team actively looks and cares for the entire hotel with rooms for their cleanliness, upkeep, and comfort. But we regret if we missed anything; we will address this with our team to review on a priority basis. Our front desk team is available 24/7 to help you have a comfortable night's sleep. Please never hesitate to connect with them. Conversely, you were pleased with our location close to Oakland University, which is positive. We value your comments and hope you will allow us to host you again so we can provide you with the hospitality you deserve. Sincerely,Hotel Management

Dear Eduard, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we regret that we could not accommodate you in a more suitable suite and that you canceled with us. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. However, if we can assist, we recommend you reach out to us at our hotel at your earliest convenience to resolve this issue. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management