"Check in at 3pm and had to wait till 6pm before a room was ready. Staff at front desk was not helpful. Was lied to. Was told I could get a refund at check out for inconvenience. When checking out I was told all they could do is validate parking. Extremely disappointed, Not only did we have to wait for a room but about 30 other people had to wait for their rooms. This hotel is clearly not ran well. Valet was mess a too. Waited 20 min for our vehicle to be pulled up. "