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底特律奧本山主流套房酒店的評價

2.5 out of 5
底特律奧本山主流套房酒店
1650 N Opdyke Rd, Auburn Hills, MI

評價

7.8

不錯

10 分評分，優異；953 則評價中有 377 則" "
8 分評分，不錯；953 則評價中有 301 則" "
6 分評分，一般；953 則評價中有 125 則" "
4 分評分，欠佳；953 則評價中有 83 則" "
2 分評分，很差；953 則評價中有 67 則" "

8.2/10 

整潔度

8.2/10 

職員與服務

7.0/10 

設施服務

7.8/10 

住宿狀況

6.2/10 

環保程度

評價

10/10 優異

PEI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
great place to stay for short and long term
extremely friendly staff, very nice location and will definitely come back.
於 2019 年 5 月住了 1 晚
Jennifer 於 2019年6月4日的回應
Our team here at the Hawthorn Suites Auburn Hills cannot thank you enough for this wonderful review!!! We hope you come back soon!!

10/10 優異

Carlos

讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 4 月住了 7 晚

2/10 很差

Tatiana

不滿：整潔度、職員與服務和住宿狀況
I had several weird occurrences happen in my room. Each night progressively got worse. I stayed for five days. I had weird noises, as though someone was walking around my bed, hand pressures around my body as I was trying to sleep, mattress shaking under me, creepy shadow hands dangling above my head on another night, and on the worst day, as I was showering, it was though a hand was reaching forcefully through the shower curtain! Don’t stay on the third floor. The whole room felt energetically dark and creepy. Maybe I’m sensitive to spirits ….. but I’m pretty sure there’s a demon or ghost lurking in the room 310.
於 2024 年 4 月住了 14 晚

8/10 不錯

Artem

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚

10/10 優異

Niurka A

讚好：整潔度、職員與服務和住宿狀況
Good place
於 2024 年 1 月住了 8 晚
Mainstay Staff 於 2024年2月16日的回應
We look forward to seeing you again.

6/10 一般

Milad

商務旅客
於 2024 年 1 月住了 14 晚
Mainstay staff 於 2024年2月16日的回應
We will use your review to improve our standards.

2/10 很差

Samuel

不滿：整潔度、職員與服務和住宿狀況
Worst hotel i stayed at in detroit
於 2024 年 2 月住了 1 晚
Mainstay Staff 於 2024年2月16日的回應
Our team apologize for your dissatisfaction.

8/10 不錯

Othman (Lexington)

商務旅客
It is decent but didn’t feel safe
於 2024 年 1 月住了 9 晚
Mainstay staff 於 2024年2月16日的回應
Our team apologize for you not feeling safe. We will continue to towards the satisfaction of all our guests.

8/10 不錯

Milad

商務旅客
於 2024 年 1 月住了 14 晚
Mainstay staff 於 2024年2月16日的回應
Thank you for staying with us!

2/10 很差

Michael

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
TERRIBLE
This place is a dump. Stinks in the entire hotel, stained carpets, broken doors, mouldy shower, stinky bed. Sketchy people in lobby. No breakfast. Never stay here. We actually had to leave to stay at another hotel and this place wouldn’t even refund us. Horrible.
於 2024 年 1 月住了 1 晚
Mainstay staff 於 2024年2月16日的回應
We will your comments to make improvements.

8/10 不錯

George

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 8 晚

4/10 欠佳

Greg

於 2023 年 12 月住了 1 晚

2/10 很差

Sharon

於 2023 年 12 月住了 7 晚

10/10 優異

glorybel

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
loved it
於 2023 年 12 月住了 10 晚
The Mainstay Staff 於 2023年12月16日的回應
We loved having you stay with us! Please come again.

2/10 很差

Aamir

不滿：整潔度、職員與服務和住宿狀況
Connecting door to the next room wouldn’t lock. They said put a table. Ridiculous. Not clean, bad service.
於 2023 年 11 月住了 4 晚
Mainstay staff 於 2024年2月16日的回應
We apologize for not providing you with a satisfactory experience. Our team will use your comments in order to improve our service.

2/10 很差

真實旅客

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 7 晚
The Mainstay Staff 於 2023年11月7日的回應
Thank you for your review. We will use your feedback to make improvements.

10/10 優異

Emily

讚好：職員與服務和客房舒適度
於 2023 年 10 月住了 8 晚
Mainstay staff 於 2023年11月7日的回應
Thank you for your feedback. Please come back and stay with us again.

4/10 欠佳

Curtis

不滿：整潔度、職員與服務和住宿狀況
Terrible
於 2023 年 10 月住了 2 晚
Mainstay Staff 於 2023年11月6日的回應
Thank you for taking the time to give us your feedback. Our staff will continue to work hard to improve.

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 7 晚
Mainstay staff 於 2023年11月2日的回應
We appreciate your feedback

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 7 晚
MAINSTAY STAFF 於 2023年11月2日的回應
We appreciate your feedback

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 7 晚
Mainstay staff 於 2023年11月2日的回應
We appreciate your feedback Mainstay staff

2/10 很差

真實旅客

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 7 晚
Mainstay Staff 於 2023年10月13日的回應
Thank you for your feedback

4/10 欠佳

真實旅客

不滿：職員與服務、住宿狀況和客房舒適度
Unsafe
Unsafe! Back door stays open 24/7 and staff refuses to fix the issue
於 2023 年 10 月住了 7 晚
Mainstay Staff 於 2023年10月13日的回應
Dear Valued Guest, We regret that you feel unsafe. Your safety is important to us. We explained to you yesterday when you extended your stay that we do care and we are waiting for our technician to repair the locks on the door in which we discussed. The staff works very hard to ensure the comfort of every Guest.

10/10 優異

Michael (Atlanta)

Staff was friendly and helpful. Room was clean and quiet. Great location for what I needed. Excellent value, absolutely would stay here again.
於 2023 年 10 月住了 1 晚
Mainstay Staff 於 2023年10月9日的回應
Thank you and please come again real soon.

6/10 一般

Jacob

家人同遊
不滿：職員與服務和設施服務
Staff keeps downstairs bathroom locked so they don't have to clean it. Also they gym is not worth using except cardio.
於 2023 年 9 月住了 1 晚
Mainstay Staff 於 2023年10月9日的回應
Dear Valued Guest, We apologize for the plumbing issues we were experiencing on your recent visit. We value your input so we can make improvements.

6/10 一般

Ginger

不滿：客房舒適度
You get what you pay for. Just ok.
Unprofessional desk staff for check in and check out. The bed was very hard and hurt both of our backs. The closet smelled like pee. Otherwise, it was quiet and near the freeway and plenty of places to eat. I was also very affordable and we felt fairly safe. It was ok for a quick llace to sleep but because of the hard beds we wont be staying here again.
於 2023 年 9 月住了 1 晚
Mainstay Staff 於 2023年9月27日的回應
I am so sorry you had a bad experience with our staff. We take pride in making the guest feel at home. The firm mattresses will definitely be looked in to. Thank you for your feedback as it will help improve our standards.

8/10 不錯

Jennifer (Perrysburg)

讚好：整潔度、職員與服務和設施服務
The hotel isn't bad, but definitely needs some upgrades. The room I stayed in the door was stuck to get in or out. The room was decent though. Separate sleeping area was great. Would stay again.
於 2023 年 9 月住了 2 晚
Mainstay Staff 於 2023年9月25日的回應
Thank you for choosing to stay with us. We hope to see you again real soon.

10/10 優異

Nathan

讚好：整潔度
於 2023 年 9 月住了 7 晚
Mainstay Staff 於 2023年9月22日的回應
Thank you for choosing to stay with us. We hope to see you again real soon.

6/10 一般

Jennifer (Perrysburg)

The hotel was average. The room needs a deep cleaning or a paint/carpet refresh. Waiting longer than 10 minutes to get checked in due to no staff at the desk.
於 2023 年 9 月住了 2 晚
Mainstay Staff 於 2023年9月19日的回應
Thank you for taking the time to give us your feedback. We will use your comments to make improvements.

4/10 欠佳

Kevin

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Not impressed at all, but I guess you get what you pay for.
於 2023 年 9 月住了 1 晚
Mainstay Suites Staff 於 2023年9月13日的回應
Please come again and we promise to impress you !

2/10 很差

Lindsay

家人同遊
不滿：整潔度、住宿狀況和客房舒適度
Run far, far away from this place!
My family and I stayed over Labor Day weekend and I cannot believe the price we paid for such a dirty, smelly, uncomfortable room. What really sealed the deal for a 1 star rating was that a front desk worker (heard her tell someone else she was from corporate) would only give us 2 bath towels even though there were 3 of us staying. So we had to share towels! There were mystery stains everywhere, floor to ceiling. Mold in the bathroom. They can’t even invest in a magic eraser to remove the dirt from around the door handles or light switches. The only positive thing I can say is that the Friday night front desk worker came in and unclogged the tub drain for us, which should not have been her job! This place really ought to be condemned.
於 2023 年 9 月住了 2 晚
Mainstay Staff 於 2023年9月5日的回應
We apologize for the room not meeting the standards we are trying to achieve. Your feedback will assist us in making improvements.

6/10 一般

Thomas

讚好：住宿狀況和客房舒適度
Weekend getaway
於 2023 年 8 月住了 1 晚
Mainstay staff 於 2023年9月5日的回應
We hope to see you again real soon.

6/10 一般

Kathleen

家人同遊
讚好：職員與服務
不滿：設施服務
Had to walk through a cloud of smoke to get to front door. People smoking 10-15 feet from entry. I alerted staff but no change during our 3-night stay. Lobby and hallways were worn out and carpeting very dirty but room was quite clean, to my surprise. Staff members were pleasant. Towels and sheets were terribly thin and worn!!
於 2023 年 8 月住了 3 晚
Mainstay Staff 於 2023年9月5日的回應
Thank you for your feedback. We will take it in consideration of making the necessary improvements.

8/10 不錯

Jennifer

於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
Thank you and please come visit us again.

6/10 一般

Thomas

讚好：整潔度和客房舒適度
Visiting friends.
Checked in at 4pm rooms weren't ready. Gave us 2 different rooms and one of the rooms the old bedding was laying on a chair and the bed was unmade.
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
Thank you for your feedback. We will use it to make improvements.

2/10 很差

Cristina

家人同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Service was fine, but did not like location it felt very unsafe, unsupervised children , 2 scary big dogs(Dobermans) came into the lobby and one of the dogs even touched me, the owner didn’t even say sorry, there was it spots in the ceiling of the lobby, there was a funny smell as well, in the parking lot there was a note stating that the hotel is not responsible if a car get damaged or stolen. There was also a black mini van that seemed to be broken into, that had a black bag bag over drivers door and looked like if it has had been sitting there for a while. We decided not to stay we check in and checked right out did not even go into the hotel room
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
We regret your experience was not positive. We will use your feedback to make improvements.

6/10 一般

Timothy

讚好：職員與服務
不滿：整潔度和住宿狀況
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
We truly enjoyed your stay with us.

4/10 欠佳

Tom

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Get me out of here!!!!
The room smelled horrible. There were stains all over the carpet. The bed was literally caving in. It was so uncomfortable. We would have left and found something more accommodating but we arrived late at night and needed to leave early. Don’t ever book a night at this hotel!!!!!
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
We apologize your stay was not satisfactory. Your comments will help us make improvements.

10/10 優異

Kelly

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were very friendly
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年9月5日的回應
Thank you for your kind comments.

2/10 很差

真實旅客

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
Disgustingly Filthy Hotel
The room was dirty and smelled horribly of smoke. The toilet was super wobbly and didn’t feel like it was screwed into the ground. The amount of grime layered on all the surfaces was disgusting. We didn’t end up staying, we checked out same day after only a few hours. I would NOT recommend this hotel to anyone.
於 2023 年 8 月住了 1 晚
Mainstay Staff 於 2023年8月17日的回應
I apologize you had such a terrible experience.We will use your feedback to make improvements.

2/10 很差

Sydney

不滿：住宿狀況
於 2023 年 7 月住了 1 晚
Mainstay Staff 於 2023年8月2日的回應
We apologize for the plumbing issue you experienced on your departure.

4/10 欠佳

Isabella

讚好：職員與服務和設施服務
不滿：整潔度和住宿狀況
Extremely dirty. Bought a Non-Smoking room, yet had cigarette burns all over the room, and smelt like cigarettes.
於 2023 年 7 月住了 4 晚
Mainstay Staff 於 2023年7月27日的回應
We appreciate your feedback and will use it to improve our standards.

2/10 很差

Brian

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Mainstay Staff 於 2023年8月2日的回應
We appreciate your review. Our staff will use it for improvement.

2/10 很差

Ricardo

多人同遊
不滿：職員與服務和住宿狀況
I wouldn’t stay here at all! Not worth the money!
於 2023 年 7 月住了 1 晚
Mainstay Staff 於 2023年7月24日的回應
We are sorry your stay was not satisfactory. We appreciate your feedback in order to make improvements.

2/10 很差

Seth

親子同遊
不滿：整潔度、職員與服務和住宿狀況
I thought maybe i was getting a good deal on the room but in reality I paid for what I got. I rented a room with a queen and as well as a sofa pull out. The bed was ok but the sofa hadn't been cleaned in some time. The sofa had a couch cover because the cushion was falling apart. After pulling out the bed from the sofa the sheet was filthy which indicated nobody changed it. I did request extra sheets and an additional pillow as there weren't enough. The lady at the front gave me extra sheets and had said she would deliver another pillow but never did. The room was dirty with cob webs and the kitchen and bathroom floors were slick like they were cleaned with oily water. The door used to enter the hotel near our room had a sign that said it was locked 24 hrs. but it didn't shut on its own like it was supposed to so it would stay a jar. The door to our room was difficult to open as sometimes the lock wouldn't unlock after swiping the key and it wedged shut. The door was suppose to shut on its own but because it was wedged it would not close all the way unless you did it. I would not recommend this place.
於 2023 年 7 月住了 1 晚
Mainstay Staff 於 2023年7月17日的回應
I apologize for not meeting your expectations. Your review will help us improve our standards.

8/10 不錯

Jeffrey

於 2023 年 7 月住了 3 晚
Mainstay Staff 於 2023年8月2日的回應
Thank you and please come again.

8/10 不錯

Gabriela

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 7 月住了 1 晚
Mainstay Staff 於 2023年7月5日的回應
Thank you for choosing to stay with us

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Completely disgusted
This hotel is the worst hotel I have ever stayed in. I booked a room here after trying several others that didn’t have any vacancies. The whole place smelled of stale smoke and bleach. There was no toilet paper in my bathroom, nor my friend’s who stayed on a different floor. Three lights in the room didn’t work. Chair near the bed was covered in “questionable” stains. Fan cooling the room blew the drapes, which were sticky and appeared stained from years of cigarette smoke. I didn’t feel that the curtains adequately covered the windows. The phone was missing buttons. No drain stopper in the bathroom sink. Coffee maker only brewed about 1” of watery coffee. Bed was lumpy, creaky, and uncomfortable. There were several cracks on the walls in the main room and bathroom. There was a strange hole on the wall next to the bed that I seriously thought could be a bullet hole. Room smelled awful. Luckily I had Febreze so I sprayed that everywhere. Hairs on toilet seat. I just had a horrible dirty feeling about the entire place. I would have switched hotels but there were no vacancies at any of the ones close by. The staff at the front desk were very nice, and the location was good for where I needed to go. However, there was so much bad that outweighed the good. I’ll never stay here again, and strongly caution anyone else against booking a room at this hotel.
Stains on chair
One of three lamps that didn’t work
Tiny, dirty bathroom with barely any toilet paper left
Phone missing buttons
於 2023 年 6 月住了 1 晚
Mainstay staff 於 2023年6月30日的回應
We apologize your stay did not meet your expectations. It is unfortunate you were alarmed by the ambulance. A guest had an asthma scare caused by the haze in the air.

2/10 很差

Maria

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Not a fan
於 2023 年 6 月住了 1 晚
Mainstay Suites 於 2023年6月29日的回應
We understand your frustration with the Non-Refund policy.

4/10 欠佳

mark

家人同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
Dirty
於 2023 年 6 月住了 2 晚
Mainstay Staff 於 2023年6月20日的回應
I apologize you found the Hotel dirty. We continue to strive for higher standards. I will use these comments to make improvements.