2/10 糟糕
Heather
2026 年 5 月 7 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
My daughter and I checked in late after traveling for her two-day volleyball tournament, expecting a basic and functional hotel stay. Unfortunately, the condition of our room and lack of available staff made this one of the worst hotel experiences I have ever had.
Upon arrival, our room did not have basic necessities that should be standard in any hotel room. There were no towels, no hand soap, and the bed was made with only sheets and no blanket or comforter.
I immediately went to the front desk to request towels and a blanket, only to find that the front desk had already been closed and locked for the night. A note stated that staff would not return until the following morning. Since no one was available to assist, I emailed the address provided for issues and concerns that same evening and have still not received a response.
As a result, we were unable to shower after my daughter had spent the entire day competing in her volleyball tournament, and we had to use blankets from my car in order to sleep.
I understand that not all hotels offer the same amenities, but towels, hand soap, and adequate bedding are basic necessities that guests should reasonably expect with any reservation. At a minimum, a hotel stay should provide the ability to shower and sleep comfortably, and this stay did not meet even those most basic expectations.
Heather
2026 年 5 月入住 1 晚