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Reviews of Holiday Inn Detroit Lakes, an IHG Hotel

3 out of 5
Holiday Inn Detroit Lakes, an IHG Hotel
1155 Highway 10 East Becker, Detroit Lakes, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 395 reviews" "
Rating 8 - Good. 125 out of 395 reviews" "
Rating 6 - Okay. 45 out of 395 reviews" "
Rating 4 - Poor. 16 out of 395 reviews" "
Rating 2 - Terrible. 4 out of 395 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The view from the waterfront room was amazing and it even had a balcony, that I was not expecting.
Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Everything was great!
Stayed 1 night in May 2024

6/10 Okay

Kimberly, Hibbing

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place, breakfast was a disaster. Facilities and people really nice
Stayed 2 nights in Mar 2024

2/10 Terrible

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I book a reservation and I budget for a weekend I don't like added fees I don't like money being held from me I plan around it that didn't happen so you put me in a bind to figure it out and I have people with me for work so no I'm not happy that's my review
Stayed 2 nights in Feb 2024

10/10 Excellent

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

JOAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of cigarette butts below our balcony. Only the fault of those who previously stayed here.
Stayed 1 night in Feb 2024

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

6/10 Okay

Ashley

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property appears to have gotten a cosmetic facelift, and a lot of the quirks still exist. Our room was very cold each night because the door facing the lake leaked air, there was hair in the shower and sink when we arrived, and no trash bag. The restaurant is terrible. Very overpriced and the food just isn't good, which is surprising because the free breakfast they offer to hockey teams is not bad. I would not stay at this hotel unless it was for a hockey tournament and was our only choice (it was).
Stayed 2 nights in Jan 2024

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Rori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Lake view sunset was awesome
Stayed 1 night in Nov 2023

6/10 Okay

JR

Stayed 2 nights in Oct 2023

8/10 Good

Tess

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed here a few times. On my first stay had to wait over 30 min to check in because the employee had left in the middle of their shift and didn’t tell anyone. I was told they would reduce the bill to make up for this inconvenience and that didn’t happen. The restaurant connected to the hotel is pretty good food but is overpriced. Overall it’s a nice, clean hotel with great access to the beach. Pet friendly and a lovely grass area for pets.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Marla

Liked: Cleanliness, staff & service, room comfort
Decent stay
Stayed 1 night in Oct 2023

10/10 Excellent

Arron

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh!
We were not given the room we requested. The service needs help. The food was not great, my wife had salad bar and she got 1 plate and was charged $17, the breakfast was not good and they took forever to refill the 6 or 7 items they have. The food was not good and was overpriced.
Stayed 4 nights in Sep 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Beach is awesome!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Finally a a clean hotel! The beach and bar area are a fun setting. The beds were comfortable and clean. The furniture in the room was very functional which is always a nice added bonus.
Stayed 1 night in Aug 2023

10/10 Excellent

Kathleen

Stayed 1 night in Aug 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Vacation
5 nights of holidays at this hotel was the perfect choice. Clean and comfortable with a beautiful view. Can’t wait to go back.
Stayed 5 nights in Aug 2023

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel was clean, staff friendly, Lounge and Restaurant were very nice.
Stayed 1 night in Aug 2023

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Daniel, Algonquin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place. Very Clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chantelle

Stayed 2 nights in Aug 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax in Detroit Lakes!
We enjoyed our stay at the best Western in Detroit Lakes. The hotel is right on the lake and we had a view from our balcony which my husband enjoyed sitting out and talking with a friend into the evening. The room was a good size we enjoyed taking a canoe out on the lake in the morning. The breakfast was very good and our waitress was very sweet and caring.
Lovely sunset
Our room
Bathroom was clean
The pool area
Stayed 1 night in Jul 2023

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient.
Stayed 1 night in Aug 2023

10/10 Excellent

Ryan

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

JAMES

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice property that could use a second elevator. And did they really need to pave the parking lot in July, their busiest month? Staff was helpful, especially the lady who helped us bring in our luggage. Breakfast concept was old fashioned, I.e. it was not included in the room charge.
Stayed 1 night in Jul 2023

10/10 Excellent

Barry

Stayed 1 night in Jul 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Leland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Many resort options, nice indoor pool and lakefront beach.
Stayed 1 night in Jun 2023

8/10 Good

Bruce

Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Tasnim

Liked: Cleanliness, property conditions & facilities
Beautiful view from the balcony
Stayed 1 night in May 2023

6/10 Okay

Rachel

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The front desk person was not nice.. kind of rude. The entire hotel was being remolded and was extremely dusty. The restaurant was ridiculous for breakfast. It took over an hour and half to get four basic meals..
Stayed 1 night in May 2023

2/10 Terrible

Lee Ann

Travelled with family
Disliked: Property conditions & facilities
first of all I got a call from the Manger of the hotel and said they where remodeling and that we would not be getting the handicaped rooms because of the remodeling and I told them that I would be having my 93 year old mother with me and we would need at less one room that was for a handicap person and he said he would do his best. Well he failed at that. We got two rooms on the 3rd floor and she had to walk half way down the hall to her room and it was not handicap. Second when I ask about if they had one the said for only one night which I thought was wrong for when I booked the room and talk to the manager I said I need at less one room that was handicap So my experience was not to my liking So we paid you as a third party I will not use you again for if you need a handicap room it should be under stood that it should be that way because that what we paid for. and there very under staffed and also so the girl at the desk was not well trained she walk a way and had to call someone so all in all you LOST a Few Customer!!!!!!!
Stayed 2 nights in May 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Masyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

THERESA

Stayed 1 night in May 2023