Upon arrival my rooms smelled like sewage, i called front desk , i was upgraded to a suite which after a day had the same issue .. I stayed on property for 4 days and 3 out of the four days of my stay i had no water from 4am-12pm which ruined my days and plans because i could not take a shower!!! I made numerous reports to the front desk and requested to speak to the manager who never called or came to see how he or she can assit .. Oh and to top it off there is a big security issue just for the sake of this property i will not disclose but once again this was reported to the front desk
Ossia
2025 年 6 月入住 4 晚
2/10 糟糕
carolyn
2025 年 3 月 30 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
The property was beautiful for eyesight but the facility needs to closed. There was no one there but myself and one other person. The staff was not empathetic. They didn’t care that the WiFi was terrible and the bar wasn’t open. There was no phone in the rooms. That was terrible. You want your guest to contact you through an App.
carolyn
2025 年 3 月入住 4 晚
2/10 糟糕
Juan Pablo
2025 年 3 月 26 日
Juan Pablo
2025 年 3 月入住 7 晚
8/10 还可以
Kari
与家人出行
2025 年 3 月 14 日
满意:员工和服务
We were the only ones at the property. It was a long drive to the property but we had a rental car so it was fine. Beautiful place that they have not kept going.
Kari
2025 年 3 月入住 6 晚
4/10 很差
Dedan
2025 年 1 月 7 日
不满意:清洁度
Dedan
2024 年 12 月入住 4 晚
8/10 还可以
John
2025 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel but a distance from Basseterre.
This hotel is an amazingly unused resource. We understand it’s only got a small beach but we needed somewhere to stay on the island and it was perfect for us albeit a little far from Basseterre town Centre. The staff were really friendly and helpful and we couldn’t fault their attitude. The room was huge even though we only wanted a room we ended up with a suite and it was spacious with a really comfortable bed and air-conditioning in all rooms. We had a hire car which was essential.
John
2025 年 1 月入住 4 晚
10/10 超赞
Jacob
2025 年 1 月 7 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Fantastic Experience!
Loved it! Nice staff, worked great with people. They don’t have a lot of ATMS, but over wall I loved my stay there.
Jacob
2024 年 12 月入住 3 晚
2/10 糟糕
Zain Eric
2025 年 1 月 1 日
满意:员工和服务、服务设施、住宿条件和设施
不满意:清洁度
Was ok but lots of Roaches
Zain Eric
2024 年 12 月入住 6 晚
8/10 还可以
Yolanda
与配偶出行
2024 年 10 月 5 日
满意:服务设施,清洁度
Great stay!
Yolanda
2024 年 10 月入住 1 晚
6/10 一般
Deena
2024 年 10 月 2 日
不满意:清洁度
Deena
2024 年 9 月入住 1 晚
2/10 糟糕
shanika
与家人及幼儿出行, 与家人出行
2024 年 10 月 2 日
不满意:服务设施
The worse stay no water to take showers .Big roaches . No electricity! Electricity in & out. DONT STAY HERE . The only thing good at this resort is Tash the server !
shanika
2024 年 9 月入住 4 晚
4/10 很差
Deena
2024 年 9 月 30 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Deena
2024 年 9 月入住 3 晚
10/10 超赞
jeanette
与配偶出行
2024 年 9 月 10 日
满意:员工和服务
We really enjoyed staying at the hotel, some of the facilities we were not able to use but we understand it was low season. The staff were brilliant especially Kimberly on reception, nothing was too much trouble for her to sort out. We would recommend this hotel and hope to stay there again in the future.
jeanette
2024 年 8 月入住 14 晚
4/10 很差
Leon
与家人出行
2024 年 7 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施
I booked the room late that evening for a one night stay did when through all the details so I ended up booking for 2 person instead of 3. Got there checked in then I was told it a 2 person booking not 3 because the room is a 2 person room I ended up having to pay $40 plus US dollars for the same room, then later that evening in the same room had to deal and a Big ( Roach ) plus babies.I leave the evidence on the floor plus I has photos and videos do you which my me to share them?
Leon
2024 年 7 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2024 年 6 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 1 晚
4/10 很差
Rune
2024 年 4 月 5 日
不满意:客房舒适度,员工和服务
Hospitality, look somewhere else
Published as a resort but no resort feeling.
When I arrived I was told that the resort was under renovation and on low capacity - which was not mentioned in the hotel profile. As the remote location on the North shore and I didn’t have a car I didn’t have any other options.
This meant a “resort” with:
- restaurant was closed
- pool was dirty
- spa/bubble pool was not functioning
- gym was closed
- there was no staff in the evening
Other hiccups for my stay
- tv didn’t work
- the bathroom smelt like surage
- The lock on one of the terrace didn’t work (not great when you are alone at the resort)
- lots of mosquitoes (also in the room) which I didn’t experience any other places in St. Kitts & Nevis
Further it has to be noticed that the resort is on the northern shore of Saint Kitts even so there is no beach or town with facilities nearby so you have to rely on the “resort” facilities.
For this inconvenience (which management didn’t agree it was) the offered compensation in form of paying for the bus (USD 2) back to Basseterre.
So if you look for a resort experience and hospitality you should seriously rethink if you wanna not Ramada in your holiday plans
Rune
2024 年 4 月入住 2 晚
8/10 还可以
brithany
与家人出行, 团体旅客
2024 年 3 月 18 日
满意:服务设施
不满意:员工和服务
It was good
brithany
2024 年 3 月入住 2 晚
6/10 一般
Danecia
与配偶出行
2024 年 3 月 9 日
不满意:清洁度
The design of the room was nice. However, it was nit properly cleaned & we did not receive the best service. Also, the restaurant closes too early.
Danecia
2024 年 2 月入住 1 晚
4/10 很差
Rosalind
与配偶出行
2024 年 3 月 4 日
满意:员工和服务,清洁度
The property lacked vendor machines/snack options. There is no close place to pick up anything that you forgot and the restaurant closes at 8 pm.
Rosalind
2024 年 3 月入住 2 晚
8/10 还可以
Heather
2024 年 1 月 8 日
Cleanliness
Heather
2023 年 12 月入住 6 晚
8/10 还可以
Salama
与配偶出行
2023 年 12 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Salama
2023 年 12 月入住 3 晚
2/10 糟糕
manuel
2023 年 12 月 31 日
manuel
2023 年 12 月入住 2 晚
8/10 还可以
Debbie
2023 年 11 月 21 日
Debbie
2023 年 11 月入住 9 晚
4/10 很差
Racquel
与家人出行
2023 年 11 月 12 日
不满意:员工和服务、服务设施、住宿条件和设施
The staff was very helpful and accommodating. However, I had a few issues that individually would be ok but compounded I was very disappointed.
The room had a very bad odor. It smelled like sewage as the scent was in the whole room but concentrated by the toilet. They changed my room after I complained.
The restaurant (only one available) was closed and after 9 going for breakfast was told they were closed awaiting staff. After being so pissed I checked out immediately. The front desk suggested I try the restaurant again as they saw my disappointment. After going to the restaurant I waited very long for staff to take my order. They never came back. I walked out much dissatisfied.
It was my daughter’s birthday and it was partially ruined due to the lack of facilities.
The hotel seems to be barely operational and it shows.
Big up to the front desk staff for their assistance. They really tried but the hotel seems to be non-operational and not ready to accommodate guest looking for hotel/resort experience.