Castles in Douglas County

"The breakfast was fresh, clean room, staff was staff "

"No cleaniss "

"Great room"

"The room was clean but parking was confusing and not well communicated. I also was expecting to pay for parking for about 30.00 and the charged 100.00. It was ok"

"The hotel was very nice over all. The staff interactions were not so great. Their customer service was terrible. I had to call the front desk to repair the light switch in the bathroom and the AC. It was repaired fairly quickly but the lady I spoke with was rude. She kept cutting me off. I couldn’t finish my sentence before she would cut me off. It was almost like she just wanted to get me off the phone quickly. The second interaction was at the pool. It was a simple question to ask if the roof would be retracted like the day before (it was 8 pm and a little chilly. The night before the roof was closed). The lady turned to me and as I was asking the question she turned around and walked off. Another guest at the pool saw the interaction and commented how that came off rude. The last interaction was on the day of check out. We wanted to leave our bags at the front to have lunch at the hotel before we headed to the airport. There was a line waiting for the bags to be checked in and the line wasn’t moving fast enough for him and he said something along the lines of “hello keep it moving”. The hotel has a neat design and the food at the restaurant was pretty good but their lack of customer service was noticed and I don’t think I’d be back. "

"Everything was great"

"Location is excellent, hotel rooms show their age a bit and the staff is great and friendly."

" Breakfast was amazing ! I love this place"

"Room clean and comfortable. Staff friendly and attentive."