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"Lovely hotel quiet and central to everything Free breakfast was excellent would recommend. "

"Our first room has plasters on the fire alarm, requested a room move , this happened and the bed was so hard we didn’t get much sleep, in the morning we requested housekeeping put a mattress topper on the bed , as they didn’t know , put one on each bed instead of 2 on the bed we were sleeping in , used the iron in the room on the morning resulting in a burn mark on my shirt , used the pool facilities and the ladies showers were awful with mould on the ground and silicone , Not a nice stay , although York was a beautiful city, breakfast was lovely , staff understood our issues "

"Great location, parking 2 mins walk away. Staff are fantastic! Great choice of breakfast options. Highly recommend "

"Straight from the off the staff were so friendly & helpful (all staff appeared to multi-task, one minute booking guests in, then serving drinks, putting luggage in luggage room. Our rooms were beautifully clean, the beds comfortable & pillows nice & soft, just as I like them. The hotel was busy but wonderfully peaceful. Our breakfast was amazing - a wonderful selection of cereals, fresh fruits, dried nuts & seeds plus two types of yoghurt. There were meats & cheeses & Danish pastries. For those preferring a cooked breakfast there were enough items to make up a full English. Lots of different fresh breads to toast. There was fresh flavoured water & cordials & a great variety of teas & coffee. On checkout the receptionist took our bags off us to store & also booked a taxi to the station for us. Couldn't have asked for a better stay & we'll definitely be back 👍"

"Great location amazing staff! "

"Nice room but must have had smokers in it previously before us because it stunk of smoke 🚬 which was a shame because the room was nice! But the smokey smell was very unpleasant. Apart from that no other problems at all. Me and my husband are none smokers so this was an issue for us unfortunately. Staff at reception absolutely lovely and welcoming can’t fault the staff. Location was superb close to everything we needed. "

"Close ti the river and the sites of York. Great staff, clean rooms and a building with character "

"Perfect for the city centre to get to all the bars and restaurants on foot we chose a river view and a high floor had a view of the minster the staff were great helping you with everything definitely going back "

"Very good location . We stayed 3 nights , our bed linen was never changed. No body lotion provided either "