The entrance is in the car park and had a strong sewage smell. Once in the hotel is was better and clean enough. However, my wife made this booking in my name with her credit card as security. The reception staff cancelled my booking as it was not my card, although payment was supposed to be taken at the hotel usu g my card with me present My wife called from UK and spoke to them they agreed to accept my card as the booking was in my name. However the next morning the new reception staff said my booking was cancelled and i had to pay new rate as they had no note saying existing rate would be honoured. They actually said pay it or leave! Clearly they just wanted a booking made directly cutting out agents and charging more for the same!
I would not stay there ever again after such a huge issue being made that could have and actually was resolved
Katie
於 2022 年 4 月住了 10 晚
2/10 很差
Anshul
商務旅客
2022年4月6日
不滿:整潔度和客房舒適度
Pathetic experience with abysmal service levels
The front desk does not even understand the meaning of the word Customer Service. This hotel is not fit to be listed on any E-commerce website. Nasty fights with customers over trivial issues are common. It's best to avoid this hotel if you are looking for a comfortable stay in Dubai.
Anshul
於 2022 年 3 月住了 5 晚
10/10 優異
Florian
2022年4月4日
Florian
於 2022 年 3 月住了 6 晚
8/10 不錯
Bilal
親子同遊
2022年3月24日
讚好:整潔度
I was conveniently located near everything. Great size of rooms we rented 2 bedroom apartment and it was great. Hotel need extrema cleaning in the bathroom they have mold and out dated. Water press of the shower's are so low that it will take you a while to take shower.