I don't even know where to start describing how awful this place is. 5 stars it is not, we felt totally scammed, I've stayed in 3 star hotels WAY better than this hell hole. We arrived at 1:30pm (check-in is at 2), the room was not ready. I can sort of understand that but other hotels, especially those claiming to be 5 stars, already have a room available 30 min before the check in. The girl on reception immediately tried to upsell us a more expensive room, then disappeared before checking us in, and we stood by the reception counter for over half an hour, with no-one updating us or showing any interest in us. We had to ask someone else eventually about checking us in, and even though at that point it was well after 2pm, the was some confusion about our room. After we were finally given a room, it was not the room type we booked - we booked a room with a king bed and a double-bed sofa, and we got a room with just two double beds for 3 people. When I called reception and complained, it took them another half an hour to have someone call us back. Then a single bed was delivered to our room (without confirming with us if that arrangement was ok by us), which took all the free space left in the room. The staff person bringing the bed had attitude of being greatly inconvenienced by this demand.
The AC did not work in the room, and it took them over 24 hrs to send someone to look at it. Even after supposedly 'fixing' the AC, it didn't work properly, but it was just enough to cou
