All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Alexandre,Thank you for your review. We're thrilled to learn that you had an amazing experience with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
8/10 Good
Ibrahim
13 May 2024
Ibrahim
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 16 May 2024
Dear Ibrahim,Thank you for your review. We're thrilled to learn that you had an amazing experience with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
Dear Lioudmila,Thank you for your review. We're thrilled to learn that you had an amazing experience with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
Simple and clean. Exactly what you expect from an Ibis Hotel
Erik
Stayed 2 nights in May 2024
Response from Front Office Manager on 8 May 2024
Dea Erik,Thank you for your review. We're thrilled to learn that you had an amazing experience with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
The hotel was very clean , the location was was excellent with many good restaurant near by walking distance, the staff was very friendly .especially waqar at the front desk he help me with the situtation i had with my card keys ..and the house keeper shahnawaz who always there when the room needs attention ..the only thing i didnt like that sometime taxi will bring you to the wrong hotel because theres so many Ibis hotel make sure you menton one central ibis that can help ...i highly recommend this hotel to anyone who wants to travel to dubai solo or with family ..
Iftekhar
Stayed 4 nights in Apr 2024
Response from Front Office Manager on 8 May 2024
Dear Iftekhar,Thank you for your review. We're thrilled to learn that you had an amazing experience with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
Dear Vyacheslav,We're thrilled to learn that you had an amazing experience with us. We look forward to welcoming you again soon.Best regards,Shubhangi SharmaFront Office Manager
10/10 Excellent
Vladlen
1 Apr 2024
Vladlen
Stayed 1 night in Mar 2024
Response from Front Office Manager on 24 Apr 2024
Dear Vladlen,Thank you for your positive feedback. We're delighted to hear that you had a good stay. We look forward to welcoming you again. Best regards, Shubhangi Sharma Front Office Manager
Nice place to stay , staff was so friendly, overall worth your miney
Amit
Stayed 4 nights in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Dear Amit, Thank you for your positive feedback. We're delighted to hear that you had a good stay. We look forward to welcoming you again. Best regards, Shubhangi Sharma Front Office Manager
2/10 Terrible
Carla
28 Mar 2024
Carla
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 1 Apr 2024
Dear Carla,Thank you for sharing your feedback with us, although we're sincerely sorry to learn that your experience fell short of your expectations. We understand the importance of providing a comfortable and satisfactory stay for all our guests, and we regret that we were unable to meet this standard during your visit.Your comments have been taken seriously, and we will be thoroughly reviewing our processes to address the concerns you've raised. Our aim is to continually improve and enhance the experiences of our guests, and your feedback is invaluable in helping us achieve this goal.We sincerely apologize for any inconvenience or disappointment you experienced and hope that you will consider giving us another opportunity to exceed your expectations in the future.Best regards,Shubhangi SharmaFront Office Manager
I had stayed here for 6 nights and it was a great experience. There are plenty of options to eat-in or shop. Metro is walkable and the area around is quiet.
Jitender
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 1 Apr 2024
Dear Jitendra, Thank you for your positive feedback. We're delighted to hear that you had a good stay. We look forward to welcoming you again. Best regards, Shubhangi Sharma Front Office Manager
6/10 Okay
Xavier
Business traveller
25 Mar 2024
Disliked: Property conditions & facilities
All right. Bed is a bit uncomfortable
Xavier
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Xavier,Thank you for your review. We're glad to learn that you had a comfortable stay with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
Dear Tom,Thank you for your review. We're glad to learn that you had a comfortable stay with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
6/10 Okay
Ahmad
Travelled with partner
23 Mar 2024
.
Ahmad
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 26 Mar 2024
Dear Ahmad,Thank you for your review. We're glad to learn that you had a comfortable stay with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
2/10 Terrible
Bahram
6 Mar 2024
Disliked: Staff & service
I was by myself and arrived at the Hotel around midnight after a long Journey, staff didn't help me to bring the luggage in my room, instead they loaded in the elevator and took off!
Bahram
Stayed 1 night in Mar 2024
Response from Front Office Manager on 7 Mar 2024
Dear Nahal,We sincerely apologize for the inconveniences you experienced during your stay with us. As per the hotel standard we do not have concierge services, however we are trying to assist guest with luggage whenever possible. Please be assured that your comments are taken seriously, and we will use them as an opportunity to enhance our services. We hope to have the chance to welcome you back in the future and provide you with a more positive experience. Best regards, Shubhangi Sharma Front Office Manager
Dear Cindy,Thank you so much for your fantastic review. We're thrilled to hear that you had an awesome experience at our place. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back and providing you with more wonderful experiences in the future.Best regards,Shubhangi SharmaFront Office Manager
6/10 Okay
Thomas, Singapur
2 Mar 2024
Thomas
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 26 Mar 2024
Dear Thomas,Thank you for your review. We're glad to learn that you had a comfortable stay with us. We look forward to hosting you again in the future. Best regards, Shubhangi Sharma Front Office Manager
Dear Shahbaz, Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us. We strive to provide a comfortable and professional experience for our guests. We look forward to welcoming you back in the future. Best regards, Fernanda Lopez Hotel Manager
The service was good. The hotel and the surrounding area are clean and quiet. The breakfast was great.
We were disappointed that there was no bath or body wash in the room.
Amirtham
Stayed 1 night in Feb 2024
Response from Front Office Manager on 1 Mar 2024
Dear Amirtham,Thank you for sharing your positive experience with us. We're thrilled to hear that you enjoyed the good service, clean and quiet surroundings, and great breakfast. Your feedback about the missing bath or body wash is valuable, and we apologize for any inconvenience. We'll address this promptly to ensure a more comfortable stay in the future. We appreciate your understanding and hope to welcome you back soon.Best regards,Shubhangi SharmaFront Office Manager
Dear Mohamed, Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us. We strive to provide a comfortable and professional experience for our guests. We look forward to welcoming you back in the future. Best regards, Fernanda Lopez Hotel Manager
6/10 Okay
TATSUYA
22 Feb 2024
TATSUYA
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 1 Mar 2024
Dear Tatsuya,Thank you for providing your rating. We appreciate your feedback and would love to know more about your experience to better understand how we can improve. If there are specific areas you feel we can enhance, please feel free to share. We value your input and hope to exceed your expectations on your next visit.Best regards,Shubhangi SharmaFront Office Manager
Dear Hiroshi,Thank you for taking the time to share your thoughts. We're pleased to hear that you found our location to be in a good area and appreciate your positive rating of 4/5.We're constantly striving to improve our guests' experience, and your feedback is valuable to us. If there are specific aspects or services you feel could be enhanced to earn that extra star, we'd love to hear your suggestions.We hope to have the opportunity to welcome you back and provide an even more exceptional stay in the future.Best regards,Fernanda LopezHotel Manager
4/10 Poor
Maria
17 Feb 2024
Maria
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Maria,We appreciate your feedback and regret any disappointment. We value your feedback and will use it to enhance our offerings. We hope to welcome you back for an improved experience. Best regards,Fernanda LopezHotel Manager
Excellent location near WTC, well decorated and bright room. Many nearby dinning options. Good reception area. My only concern was housekeeping and stains on the towels.
Ashraf
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Ashraf,Thank you for choosing our hotel and providing valuable feedback about your stay. We're thrilled to hear that you enjoyed the excellent location, well-decorated room, and the brightness of your accommodation. It's great to know that the reception area and nearby dining options met your expectations.We apologize for the concerns regarding housekeeping and stains on the towels. Your feedback is important, and we will address these issues promptly to enhance our service quality.We appreciate your understanding and hope to welcome you back for an improved experience in the future.Best regards,Fernanda LopezHotel Manager
Dear Nerkiz,Thank you for the perfect rating. We're thrilled to hear that you had a wonderful experience. We look forward to hosting you again for another exceptional stay. Best regards, Fernanda Lopez Hotel Manager
8/10 Good
TAM
Travelled with partner
13 Feb 2024
Liked: Amenities
I lost my receipt of staying at ibis Central (Jan 21-24, 2024 ) during the subsequent travel afterward to Viet Nạm
I would appreciate if you can assist to send me a copy thru my email tamdtran@gmail.com .
Thank you
TAM
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 14 Feb 2024
Dear Tam,Thank you for message. We have shared the invoice on the email mentioned above. For any further assistance, please do not hesitate to contact the undersigned. We look forward to welcome you again soon.Best regards,Shubhangi SharmaFront Office Manager
8/10 Good
Hironobu
3 Feb 2024
Hironobu
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Hironobu, Thank you for your feedback. We're glad to know to had a wonderful experience. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay. Best regards, Fernanda Lopez Hotel Manage
10/10 Excellent
Tech
2 Feb 2024
Tech
Stayed 6 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Lee, Thank you for your perfect rating. We're thrilled to know you had an outstanding experience. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay. Best regards, Fernanda Lopez Hotel Manage
10/10 Excellent
Tech
2 Feb 2024
Tech
Stayed 6 nights in Jan 2024
Response from Hotel Manager on 5 Feb 2024
Dear Kim, Thank you for your perfect rating. We're thrilled to know you had an outstanding experience. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay. Best regards, Fernanda Lopez Hotel Manage
Dear Ruzainah,We are glad to know that you enjoyed your stay with us. Thank you for sharing your experience and we look forward to welcoming you back again in the near future.Best Regards,Fernanda LopezHotel Manager
Dear Katie,Thank you for your review. We're glad to hear that you found our location great and easily accessible. We look forward to welcoming you back soon.Best regards,Fernanda LopezHotel Manager
This’s just like a school hostel. I will never recommend it to anyone.
solomon
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 25 Jan 2024
Dear Solomon,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we take it seriously. We apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback and will strive to make improvements based on your comments.Best regards,Fernanda LopezHotel Manager
10/10 Excellent
Yu An
21 Jan 2024
Yu An
Stayed 1 night in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Yu An,Thank you for the perfect rating. We're delighted to know you had a fantastic experience during your stay. We can't wait to welcome you back soon.Best regards,Fernanda LopezHotel Manager
Walkable distance from metro station. Room is tidy and clean.
Wing Yi
Stayed 6 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Wing,Thank you for the glowing review. We're delighted you found our location convenient and enjoyed the cleanliness of your room. We look forward to your next visit.Best regards,Fernanda LopezHotel Manager
4/10 Poor
Hanspeter
19 Jan 2024
Hanspeter
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Hanspeter,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations. If there are specific areas where we can improve, we'd greatly appreciate your insights.Best regards,Fernanda LopezHotel Manager
2/10 Terrible
MIN CHUL
17 Jan 2024
MIN CHUL
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Chul,Thank you for taking the time to share your feedback. We appreciate all forms of input as it helps us understand areas where we can improve. We're sorry to hear that your experience didn't meet your expectations, and we would like to learn more about the specific issues you encountered. Your insights are valuable to us, and we are committed to addressing any concerns you may have. If you could provide more details or suggestions on how we can enhance our services, it would be immensely helpful.Our goal is to ensure customer satisfaction, and we take your feedback seriously. Please feel free to reach out to us directly so that we can better understand your experience and work towards making improvements.Thank you again for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Best regards,Fernanda LopezHotel Manager
8/10 Good
Ayaz
15 Jan 2024
Ayaz
Stayed 5 nights in Jan 2024
Response from Fernanda on 18 Jan 2024
Dear Ayaz, Thank you so much for your wonderful review. We're thrilled to hear that our Heartists made a positive impact on your experience. Providing exceptional service is our priority, and we're delighted to know that our team exceeded your expectations. We look forward to welcoming you back for another fantastic stay. Best regards, Fernanda Lopez Hotel Manager
Dear Fan,Thank you so much for your wonderful review. We're thrilled to hear that our Heartists made a positive impact on your experience. Providing exceptional service is our priority, and we're delighted to know that our team exceeded your expectations. We look forward to welcoming you back for another fantastic stay. Best regards, Fernanda Lopez Hotel Manager
8/10 Good
Syed Saifuddin
5 Jan 2024
Syed Saifuddin
Stayed 1 night in Jan 2024
Response from Fernanda on 10 Jan 2024
Dear Syed, Thank you for your review. We're delighted you enjoyed our service. Looking forward to welcoming you again soon. Best regards, Fernanda Lopez Hotel Manager
10/10 Excellent
ASHISH RAMESH
3 Jan 2024
ASHISH RAMESH
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 25 Jan 2024
Dear Ashish, Thank you so much for your wonderful review. We're thrilled to hear that our Heartists made a positive impact on your experience. Providing exceptional service is our priority, and we're delighted to know that our team exceeded your expectations. We look forward to welcoming you back for another fantastic stay. Best regards, Fernanda Lopez Hotel Manager
Dear Michael,Thank you so much for your perfect ratings! We're thrilled to hear that our Heartists made a positive impact on your experience. Providing exceptional service is our priority, and we're delighted to know that our team exceeded your expectations. We look forward to welcoming you back for another fantastic stay. Best regards, Fernanda Lopez Hotel Manager
10/10 Excellent
Woinshet
2 Jan 2024
Woinshet
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 25 Jan 2024
Dear Woinshet,Thank you so much for your wonderful review. We're thrilled to hear that our Heartists made a positive impact on your experience. Providing exceptional service is our priority, and we're delighted to know that our team exceeded your expectations. We look forward to welcoming you back for another fantastic stay. Best regards, Fernanda Lopez Hotel Manager
Dear Aqsa,Thank you for your feedback. We're delighted to know you had a comfortable stay. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future. Best regards, Fernanda Lopez Hotel Manager
10/10 Excellent
Atef
8 Dec 2023
Liked: Cleanliness, staff & service
I like the service of the staffs
Atef
Response from Hotel Manager on 8 Feb 2024
Dear Atef,Thank you for the wonderful feedback. We're thrilled to hear that you enjoyed stay. Your satisfaction is our priority, and we look forward to providing you with more excellent experiences in the future. Best regards, Fernanda Lopez Hotel Manager
It was good, clean place with good location. Metro station in 3 -5 min walk. There is a lot of restaurants and cafes around hotel. It’s my not first time experience with Ibis. So I know who is good here.
NURLAN
Stayed 12 nights in Nov 2023
Response from Anoop Dhondoo Cluster General Manager on 21 Dec 2023
Dear NURLAN, Thank you for taking the time to share your review regarding your recent stay with us. We would like to thank you for choosing ibis One Central as your hotel of choice during your recent visit. We are delighted to know that you had a pleasant stay with us. We hope that we will have the opportunity to welcome you back again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager
6/10 Okay
Melissa
Travelled with group
17 Nov 2023
Liked: Staff & service
The rooms are extremely small. For the mostvpart it was clean, but there were areas in the bathroom that were neglected.
Also, the scrambled eggs on the buffet were cold, not room temperature, but cold! We arrived into the restaurant 5 mins after they opened! And the coffee needs to be hotter!
Melissa
Stayed 1 night in Nov 2023
Response from Anoop Dhondoo Cluster General Manager on 30 Nov 2023
Dear Melissa, It is saddened to know that you did not enjoy your stay with us. It is with regret to learn that we did not fully meet your satisfaction and would like to offer our sincerest apologies. Your feedback is essential to us, in our effort to offer every one of our valued patrons a pleasant stay and rest assured the appropriate measures will be taken to address the issue and prevent future occurrence. We appreciate you sharing your concerns with us, and it is our hope you will give us the opportunity to better serve you in the future. Best Regards, Fernanda Lopez Hotel Manager
10/10 Excellent
Amar
12 Nov 2023
Amar
Stayed 1 night in Nov 2023
Response from Anoop Dhondoo Cluster General Manager on 21 Dec 2023
Dear Amar, Thank you for taking the time to share your experience with us. It is a pleasure to learn that you were happy with your overall stay. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager
Response from Anoop Dhondoo Cluster General Manager on 30 Nov 2023
Dear Najwa, Thank you for taking the time to share your positive rating regarding your stay with us. We would like to thank you for choosing ibis One Central as your hotel of choice during your visit. We hope that we will have the opportunity to welcome you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager
Response from Anoop Dhondoo Cluster General Manager on 30 Nov 2023
Dear Emmanuel, Thank you for taking the time to share your experience with us. It is a pleasure to learn that you were happy with your overall stay. We look forward to welcoming you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager
10/10 Excellent
NITIN
8 Nov 2023
NITIN
Stayed 1 night in Nov 2023
Response from Anoop Dhondoo Cluster General Manager on 30 Nov 2023
Dear NITIN, Thank you for taking the time to share your positive rating regarding your stay with us. We would like to thank you for choosing ibis One Central as your hotel of choice during your visit. We hope that we will have the opportunity to welcome you again in the near future. Sincerely yours, Anoop Dhondoo Cluster General Manager