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Reflections Hotel Dubai的評價

4 out of 5
Reflections Hotel Dubai
Al Jadaf - 1, BurDubai, Dubai

評價

6.8
10 分評分，優異；160 則評價中有 34 則" "
8 分評分，不錯；160 則評價中有 48 則" "
6 分評分，一般；160 則評價中有 43 則" "
4 分評分，欠佳；160 則評價中有 17 則" "
2 分評分，很差；160 則評價中有 18 則" "

7.2/10 

整潔度

7.0/10 

職員與服務

6.6/10 

設施服務

7.0/10 

住宿狀況

7.0/10 

環保程度

評價

6/10 一般

ANNING

讚好：職員與服務
交通非常不便,距最近的地铁站1.5公里,走的话有些远,打车的话起步价太贵,周围全是工地,可能该地区还在建设中

6/10 一般

Ahmed

不滿：整潔度和住宿狀況
於 2021 年 11 月住了 1 晚

10/10 優異

Marie

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2021 年 11 月住了 2 晚

4/10 欠佳

Ryan

伴侶同遊
讚好：整潔度
不滿：住宿狀況
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
於 2021 年 11 月住了 2 晚

2/10 很差

Nasser Saeed

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
It wasn't up to the expectations
於 2021 年 8 月住了 5 晚

8/10 不錯

Abderezak

於 2021 年 7 月住了 11 晚

8/10 不錯

真實旅客

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
於 2021 年 7 月住了 1 晚

2/10 很差

真實旅客

不滿：職員與服務和住宿狀況
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
於 2020 年 12 月住了 2 晚

8/10 不錯

catherine

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 4 月住了 1 晚

8/10 不錯

Ibtisam

讚好：整潔度和客房舒適度
於 2020 年 2 月住了 1 晚

8/10 不錯

Dave (Bolton)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
於 2020 年 2 月住了 1 晚
The Management. 於 2020年2月22日的回應
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 一般

Guillaume (Paris)

多人同遊
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
於 2020 年 1 月住了 1 晚
Management 於 2020年2月5日的回應
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 不錯

Saeed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2020 年 1 月住了 1 晚
Management 於 2020年2月5日的回應
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 11 月住了 3 晚

8/10 不錯

Nawal

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 7 月住了 1 晚
Farah Latiff 於 2019年7月22日的回應
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 不錯

Lalaine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 1 晚
The Management. 於 2019年7月22日的回應
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 很差

真實旅客

家人同遊, 商務旅客
不滿：整潔度、設施服務和住宿狀況
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
於 2019 年 4 月住了 4 晚
Management 於 2019年5月8日的回應
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 優異

ASHRAF

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
هادى وجميل
於 2019 年 4 月住了 3 晚

10/10 優異

majid

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
الاستجمام و الراحه
كانت الاقامه جدا رائعه
於 2019 年 1 月住了 2 晚

10/10 優異

真實旅客

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
於 2019 年 3 月住了 5 晚
The Management. 於 2019年4月3日的回應
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 很差

Moe (Canada)

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
於 2019 年 3 月住了 7 晚
The Management 於 2019年4月3日的回應
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 優異

Saeed

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 3 月住了 1 晚
Management 於 2019年3月13日的回應
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 2 晚
The Management 於 2019年1月13日的回應
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Improved a lot, friendly and fast responsing staff makes the stay amazing
於 2018 年 12 月住了 4 晚
Management 於 2018年12月19日的回應
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 優異

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
於 2018 年 12 月住了 2 晚
The Management 於 2018年12月12日的回應
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 一般

Waleed

不滿：整潔度和職員與服務
於 2018 年 11 月住了 2 晚
The Management 於 2018年12月5日的回應
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 一般

真實旅客

讚好：職員與服務和住宿狀況
不滿：整潔度
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
於 2018 年 11 月住了 4 晚
The Management. 於 2018年12月5日的回應
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 不錯

Taan (Dubai)

讚好：職員與服務和住宿狀況
Its not bad in general, very friendly staff, good location in the heart of dubai
於 2018 年 11 月住了 3 晚
Management 於 2018年11月28日的回應
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 優異

قط (Japan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
於 2018 年 11 月住了 2 晚
Management 於 2018年11月22日的回應
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 不錯

Taan (Dubai)

讚好：職員與服務和住宿狀況
不滿：整潔度
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
於 2018 年 11 月住了 1 晚
Management 於 2018年11月22日的回應
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 不錯

Taan (Dubai)

讚好：職員與服務和住宿狀況
不滿：整潔度
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
於 2018 年 11 月住了 2 晚
Management 於 2018年11月22日的回應
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 不錯

Ryan

讚好：職員與服務和客房舒適度
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
於 2018 年 10 月住了 2 晚
Management 於 2018年11月15日的回應
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 不錯

Mohammad (UAE)

讚好：整潔度、職員與服務和住宿狀況
Rate used to be good before november, affordable and good for short time stay
於 2018 年 9 月住了 2 晚
Management 於 2018年11月15日的回應
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況和客房舒適度
於 2018 年 10 月住了 7 晚
Management 於 2018年11月7日的回應
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 一般

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
不滿：整潔度
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
於 2018 年 10 月住了 4 晚
The Management 於 2018年10月17日的回應
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 優異

Sirwan

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 9 月住了 4 晚
The Management 於 2018年10月3日的回應
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Awesome stay, nice hotel and staff Friendly and clean
於 2018 年 9 月住了 3 晚
The Management 於 2018年9月9日的回應
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 優異

Rashid

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
فندق بصراحه من الاخر وايد حلو
رائعته جدا
於 2018 年 8 月住了 1 晚
The Management 於 2018年9月9日的回應
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 欠佳

Lavinia

不滿：客房舒適度
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
於 2018 年 8 月住了 1 晚
The Management 於 2018年8月16日的回應
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 欠佳

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
Bad experience
於 2018 年 7 月住了 2 晚
The Management 於 2018年8月9日的回應
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 一般

T (Tajikistan)

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
於 2018 年 7 月住了 1 晚
The Management 於 2018年7月25日的回應
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 一般

真實旅客

讚好：整潔度、職員與服務和客房舒適度
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
於 2018 年 7 月住了 2 晚
The Management 於 2018年7月12日的回應
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 不錯

OumQ

讚好：客房舒適度
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
於 2018 年 5 月住了 19 晚
The Management 於 2018年7月5日的回應
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 不錯

Farzia

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
The Management 於 2018年5月13日的回應
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 優異

ALI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Management 於 2018年5月13日的回應
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 優異

ALI

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Management 於 2018年5月13日的回應
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 優異

Khalid

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
The Management 於 2018年5月13日的回應
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good
Its nice hotell and quite, have good massage services and not expanceve
於 2018 年 4 月住了 1 晚
Management 於 2018年4月22日的回應
Thank you for the great review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future. Yours sincerely, Reflections Hotel Management

6/10 一般

Khaled

讚好：整潔度
不滿：職員與服務
An ugly hotel in the middle of nowhere
Management 於 2018年4月22日的回應
Thank you for your reply and we really appreciate your feedback, we value your comments both positive and negative as it will help in improving ourselves. We look forward to your next stay with us! Sincerely, Reflections Hotel Management

2/10 很差

Abdul Majid Bal (Duabi)

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Very Bad Hotel
Room very small staff at reception very bad hospitality Breakfast very bad and no choices I don't like at all
於 2018 年 4 月住了 5 晚
Management 於 2018年4月22日的回應
Dear Mr. Abdul , Thank you very much for taking a moment to share your experience with us. And we are sorry to know of your dissatisfaction with regarding to the service. We value your comments both positive and negative as it will help in improving ourselves. Rest assure that we will work on them with the team to improve ourselves and your experience with us. Allow us to make it up to you on your next visit. We are still positive to look forward on your next stay with us! Best regards, Reflections Hotel Management