Clean and tidy, the staff are polite and good. But one of the staff at restaurant was very impolite to us. As our room didn't include breakfast buffet, we think that we can charge to the room bill. But the lady was very impolite and just said that you need to pay, you need to pay. She didnt listen to our explainaton. Then the other staff came and we explain to her. She listened patiently and solved the problem.