2/10 糟糕
caoimhe
2025 年 7 月 7 日
不满意：住宿条件和设施，员工和服务
Terrible stay, we had one night away myself and my husband without our baby, we were really looking forward to relaxing the two of us. We booked our stay through Expedia we paid 234€ for the room and was then told on arrival we needed to pay €50 hold fee which we were unaware off, but that was fine. The room was nice but my god the noise from the room was absolutely ridiculous!!! We stayed in room 101 which was over the bar, and the noise was just constant! On Expedia it mentions the rooms were sound proofed which is absolute rubbish, we could hear doors banging in the hall way every 5 minutes, and guests talking in the room next to us talk all night, I complained to a member of staff on check out, and to put it nicely she couldn’t of given a rats arse!! Absolutely nothing was said!! Not only was there noise from the bar etc but we mentioned to her politely that they could do with a plumber because to add to everything else the pump on the toilet ran allllll night!!! On check out we told the lady on reception we had taken two bottles of beer from the mini bar which came to a total on €12 and agreed she could take payment out of the holding fee of €50 which we are still waiting of the remaining to be refunded to us, around 8pm yesterday after checking out at 11.00am an additional payment of 48€ was taken from my card, I rang the hotel to enquire and she told me that they charged myself and my husband for a bottle of white wine that was taken from the mini bar (which by the way
caoimhe
2025 年 7 月入住 1 晚
