大堂

東蘭辛大學廣場萬豪酒店的評價

4 out of 5
東蘭辛大學廣場萬豪酒店
300 Mac Ave, East Lansing, MI

評價

8.8

優異

10 分評分,優異;538 則評價中有 329 則" "
8 分評分,不錯;538 則評價中有 128 則" "
6 分評分,一般;538 則評價中有 57 則" "
4 分評分,欠佳;538 則評價中有 15 則" "
2 分評分,很差;538 則評價中有 9 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.6/10 

設施服務

9.0/10 

住宿狀況

9.0/10 

環保程度

評價

2/10 很差

真實旅客

不滿:職員與服務、設施服務和住宿狀況
於 2019 年 12 月住了 2 晚

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
交通方便
很好

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度

8/10 不錯

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice place, good location to Michigan State University. Environment is convienient.

10/10 優異

Baida

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is great and clean hotel. Most of all the manager and staff very accommodating and pleasant.
於 2024 年 4 月住了 1 晚
Eric, GM 於 2024年4月12日的回應
Dear Baida,Thank you so much for your feedback. We are happy that you enjoyed your stay and were impressed by our service, cleanliness, and location. We hope to be able to host you again when your return to East Lansing.

6/10 一般

Mary Robin

家人同遊
讚好:整潔度、職員與服務和住宿狀況
We sat at the bar and the bartender changed us like 17 dollars for a drink not sure he know what he was doing
於 2024 年 3 月住了 1 晚
Eric, GM 於 2024年3月26日的回應
Dear Mary Robin,Please accept our apology that your experience at our bar did not meet your expectations this time. This is not a typical experience at our hotel. Please don't hesitate to contact us if your concern remains unresolved. Otherwise, we appreciate your business and hope that we may have a future opportunity to reagin your full confidence.

10/10 優異

Charles (Flushing)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
it was convenient and met my needs
於 2024 年 2 月住了 1 晚
Eric S, GM 於 2024年3月6日的回應
Charles,We are happy that you enjoyed your stay. Thank you for choosing our hotel and for your feedback. We hope to serve you again soon.

10/10 優異

Lynne

讚好:整潔度、職員與服務和住宿狀況
Great location, very walkable to downtown East Lansing and Michigan State Campus
於 2024 年 2 月住了 1 晚
Eric S, GM 於 2024年3月6日的回應
Hello Lynne,Thank you for staying with us and for giving us your feedback. We are delighted that you enjoyed your experience at our hotel and the area and hope that we may host you again when your travel brings you back to East Lansing.

10/10 優異

Cricket

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Eric S., GM 於 2024年2月22日的回應
Cricket,We are happy you enjoyed your stay. We hope to host you again the next time you are in East Lansing.

10/10 優異

Milu

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent job. Please keep it up
於 2024 年 1 月住了 2 晚
Eric S.,GM 於 2024年2月22日的回應
Milu,We are happy that you were impressed with your stay. We will absolutely keep striving to make our hotel even better. We hope to host you again the next time you are in East Lansing.

10/10 優異

Melinda

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Eric S. 於 2024年2月6日的回應
Melinda,We are glad you enjoyed your stay! Thank you for choosing our hotel and for your feedback. Hopefully we can host you again when you return to East Lansing.

2/10 很差

Scott

於 2024 年 1 月住了 1 晚
Eric S. 於 2024年2月6日的回應
Scott,Please accept our apology that we were not able to earn your complete satisfaction during your recent stay. Please know that we are committed to continuously improving our hotel and welcome any more specific feedback you wish to provide. Otherwise, we appreciate you choosing our hotel and hope that we may have a future opportunity to regain your trust.

8/10 不錯

Kristen

於 2023 年 12 月住了 1 晚

10/10 優異

Alta

於 2023 年 11 月住了 1 晚

10/10 優異

john

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 1 晚
Eric S, GM 於 2023年12月3日的回應
Dear John,Thank you for choosing our hotel. We are delighted that you enjoyed your stay and hope that we can host you again when you return to East Lansing.

10/10 優異

Elizabeth

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Eric S, GM 於 2023年12月3日的回應
Elizabeth,We are glad that you enjoyed your stay. We hope to be able to serve you again soon. In the meantime, happy holidays!

10/10 優異

Shannon

讚好:整潔度、職員與服務、設施服務和住宿狀況
Clean and comfortable
於 2023 年 11 月住了 2 晚
Eric S, GM 於 2023年11月13日的回應
Hello Shannon,Thank you for your feedback and for staying with us. We hope to host you again when your travels bring you back to East Lansing. In the meantime, happy holidays!

10/10 優異

Edwin (Bloomfield Hills)

讚好:整潔度、職員與服務和住宿狀況
Especially the convenient parking.
於 2023 年 11 月住了 1 晚
Eric S, GM 於 2023年11月13日的回應
Hello Edwin,Thank you for staying with us and for your feedback. We look forward to hosting you again when you return to our area.

8/10 不錯

Ronald

讚好:整潔度、職員與服務和住宿狀況
getting from the parking garage to the room is complicated and inconvenient
於 2023 年 10 月住了 1 晚
Eric S, GM 於 2023年11月13日的回應
Ronald,We are sorry that you found our parking garage confusing. We will continue to work with our front desk team to provide simple and clear instructions at arrival to assist with directions. Thank you for your feedback and for choosing our hotel.

8/10 不錯

David

商務旅客
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel convenient to airport shuttle
This is a very nicely situated hotel, at the location of the airport shuttle dropoff. The room was nice, standard high-quality amenities. Check in and checkout were efficient and staff were helpful.
於 2023 年 10 月住了 1 晚
Eric S, GM 於 2023年10月19日的回應
Dear David,Thank you for your feedback. We are delighted that you were impressed with important aspects of your stay, like staff service, room quality, and location. Hopefully, we can host you again soon so that we can continue to earn your loyalty.

10/10 優異

Matt

讚好:職員與服務、設施服務和住宿狀況
Overnight front desk staff was especially helpful as I was attempting to plan and organize my early AM pick-up for the airport. Thanks so much!
於 2023 年 10 月住了 1 晚
Eric S, GM 於 2023年10月19日的回應
Dear Matt,Thank you for staying with us and for your feedback. We will be sure to recognize the efforts of our overnight associate that assisted you with your travel arrangements. We get excited when a team member makes a lasting positive impression on a guest.We hope that we can host you again soon.

10/10 優異

Shannon

家人同遊
讚好:設施服務
The staff were very friendly. Room was very nice. Location was great for walking to restaurants.
於 2023 年 10 月住了 1 晚
Eric, S 於 2023年10月7日的回應
Dear Shannon,We are glad you enjoyed your stay. Thank you for choosing our hotel. We hope we can host you again soon.

8/10 不錯

Kim

於 2023 年 9 月住了 1 晚
Eric S, GM 於 2023年10月25日的回應
Kim,Thank you for staying with us. We hope to host you again soon.

6/10 一般

Scott

商務旅客
讚好:職員與服務和客房舒適度
於 2023 年 9 月住了 1 晚
Eric S, GM 於 2023年10月7日的回應
Dear Scott,We regret that we were not able to earn your complete satisfaction during your recent stay. Know that we are committed to continuously improving our hotel. We hope we can host you again sometime so that we can regain your full confidence.Thank you for choosing our hotel.

8/10 不錯

Ravin (Opelousas)

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Everything was fine except for the bedding; sheets were a bit rough.
於 2023 年 9 月住了 2 晚
Eric S, GM 於 2023年10月7日的回應
Dear Ravin,We are sorry that your sheets were not comfortable. We are inspecting our bedding for deficiencies. Otherwise, we are glad you enjoyed most aspects of your stay. Thank you for choosing our hotel. We hope we can host you again soon.

10/10 優異

Robin (LaGrange)

於 2023 年 9 月住了 1 晚
Eric S, GM 於 2023年10月20日的回應
Thank you for staying with us, Robin. We are happy you enjoyed your stay and hope to be able to host you again soon.

10/10 優異

Laura

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel. Perfect location. Parking is easy and convenient. Definitely would stay again.
於 2023 年 8 月住了 2 晚
Eric S, GM 於 2023年9月6日的回應
Laura,We are happy that you enjoyed your stay. We can't wait to host you again soon.Thank you for choosing our hotel.

10/10 優異

Andrew

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This hotel is beautiful, clean, the staff is beyond courteous and the location is fantastic if you are visiting MSU.
於 2023 年 8 月住了 1 晚
Eric S, GM 於 2023年8月28日的回應
Andrew,Thank you for your feedback. We are so happy that you enjoyed your stay! We look forward to hosting you again when you visit MSU. GO GREEN!

10/10 優異

john

於 2023 年 8 月住了 1 晚
Eric S, GM 於 2023年9月23日的回應
Thank you for staying with us. We hope to serve you again the next time your travel bring you to East Lansing.

6/10 一般

Fred (Odessa)

讚好:整潔度和職員與服務
Great location. Internet was not free and cumbersome to use.
於 2023 年 8 月住了 2 晚
Eric S, GM 於 2023年8月26日的回應
Fred,We are sorry that you found our wi-fi cumbersome. Next time, please don't hesitate to contact us so we can provide assistance. Also, for your consideration, in addition to complimentary wi-fi, our loyalty program, Marriott Bonvoy, offers great benefits. And, membership is free. Thank you for staying with us.

8/10 不錯

Marc

家人同遊
讚好:整潔度和客房舒適度
不滿:職員與服務
Bar/restaurant short staffed
Front desk was great. Room was good. Got back to hotel after busy move in for new students Day. Went to bar/restaurant to cool down. Your facility was under staffed for the amount of patrons. For the amount of money paid for this room Marriott clearly knew it was a busy time and to be short staffed during this i feel was unacceptable.
於 2023 年 8 月住了 1 晚
Eric S, GM 於 2023年8月26日的回應
Marc,Although we were impressed with your room and front desk service, we regret that your experience in the bar fell short of your expectations. Be assured that recruiting outstanding associates remains one of our top priorities. We are confident that we will be successful.Thank you for staying with us. We hope that we can host you again so that we can regain your full confidence.

10/10 優異

Todd

伴侶同遊
讚好:整潔度和設施服務
Everything was excellent 👌 👏
於 2023 年 8 月住了 1 晚
Eric S, GM 於 2023年8月26日的回應
Todd,Thank you for staying with us and for your feedback. We are delighted that you rated your experience as excellent!We hope you can visit again soon. Regards,

10/10 優異

Allan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Highly recommend. Great location. Welcoming staff.
於 2023 年 8 月住了 2 晚
Eric S, GM 於 2023年8月26日的回應
Allan,We are happy that you enjoyed your stay and appreciate that you will recommend our hotel. We look forward to hosting you again when your travel brings you back to East Lansing. In the meantime, take care.

10/10 優異

steven

於 2023 年 8 月住了 2 晚
Eric S, GM 於 2023年9月9日的回應
Hello Steve,We are happy you enjoyed your stay.We hope to host you again soon!

6/10 一般

Sarah

家人同遊
讚好:職員與服務
不滿:整潔度
Our bathroom was not well cleaned, and there were four hairs under the pillow (although the sheets did seem to be laundered).
於 2023 年 8 月住了 1 晚
Eric, GM 於 2023年8月12日的回應
Dear Sarah,Please accept our apology for these issues. This is not up to our standard of cleaning. Be assured that we have shared your feedback with our housekeeping team so we can take corrective action steps to address any deficiencies with our cleaning and inspection process. We thank you for sharing your feedback.

10/10 優異

Edward

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚
Eric S, GM 於 2023年8月12日的回應
Edward,We are pleased that you enjoyed your stay and we hope to be able to host you again sometime soon.

8/10 不錯

Kate

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Eric S, GM 於 2023年8月16日的回應
Thank you for staying with us!

8/10 不錯

Erica

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Eric S, GM 於 2023年9月23日的回應
Thank you for staying with us.

4/10 欠佳

Barbara

家人同遊, 親子同遊
Undergoing renovations. Pool area terrible. Should close completely and let people know before hand. Grandkids want to swim! Paint, dust awful. I tore hole in my leg bumping into bed at night going to bathroom. They paid for bandages! Will take a while to heal. Very painful. Extremely disappointed given the price. Only good thing bed was comfortable and great shower. I won’t be back
於 2023 年 7 月住了 5 晚

10/10 優異

Andrea

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Loved the location! So close to great dining and campus!
於 2023 年 7 月住了 1 晚

10/10 優異

Kathy

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Family reunion at MSU
I stay there with family for activities at MSU.. the walkability was great! Rooms were excellent and quiet. Parking was convenient.
於 2023 年 7 月住了 3 晚

8/10 不錯

JAIME

家人同遊
讚好:整潔度和職員與服務
I really liked the area and all of the shops/dining options within walking distance. The hotel was very busy Saturday and only 1 elevator was working. Also I didn’t like that we had to pay for wifi and parking. I should have read better before. But that should have been added to the cost. Also would have liked a microwave as we did bring some snacks thinking there was one.
於 2023 年 7 月住了 2 晚

10/10 優異

Michele

於 2023 年 6 月住了 1 晚

10/10 優異

Andrew

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Modern, clean, friendly staff. Easily the best hotel location in East Lansing.
於 2023 年 6 月住了 2 晚

10/10 優異

Duna

於 2023 年 6 月住了 2 晚

10/10 優異

Brock

於 2023 年 6 月住了 2 晚

8/10 不錯

Gregory

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
The room was very nice, but the desk staff was not welcoming upon arrival, and we waited for quite some time at the restaurant entrance by a sign that read please wait to be seated, and no one showed. There were other people in the restaurant and it was approximately 9:15 A.M., so it was open for business. It really is a nice place to stay though, and will probably stay here again. The room was very clean, the bed was comfortable, and I liked the shower. There seemed to be a lot of parking space in the parking garage, so that was easy too. It’s in a great location as far as getting to other places to eat or going out for a drink, without having to drive there.
於 2023 年 5 月住了 1 晚

10/10 優異

Matthew

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 優異

Mark

家人同遊
讚好:整潔度和職員與服務
We have stayed here several times over the years. The location is in the middle of downtown East Lansing and one block from MSU. The property is always clean and the staff is always great.
於 2023 年 5 月住了 1 晚

10/10 優異

John

讚好:整潔度、職員與服務、設施服務和住宿狀況
Location is unique, right in the middle of town. staff very nice.
於 2023 年 4 月住了 2 晚