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瑟拉丘斯希爾頓合博套房酒店的評價

3.5 out of 5
瑟拉丘斯希爾頓合博套房酒店
6646 Old Collamer Road South, East Syracuse, NY

評價

8.2

很好

10 分評分，優異；878 則評價中有 480 則" "
8 分評分，不錯；878 則評價中有 179 則" "
6 分評分，一般；878 則評價中有 90 則" "
4 分評分，欠佳；878 則評價中有 70 則" "
2 分評分，很差；878 則評價中有 59 則" "

8.6/10 

整潔度

8.6/10 

職員與服務

8.2/10 

設施服務

8.6/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Abraham

讚好：整潔度、職員與服務和住宿狀況
Quiet and neat
於 2024 年 5 月住了 2 晚

4/10 欠佳

Denise

多人同遊
讚好：設施服務和住宿狀況
We are disputing a charge
於 2024 年 5 月住了 1 晚

4/10 欠佳

Jacques

不滿：職員與服務
I recommended this hotel to our friend … they overlooked both our friends and our room - no new towels when we came back after leaving all day … they had completely skipped housekeeping.. when I went to front desk… they said they would send someone at 6 pm, so we purposely stayed in the lobby until 6:45 -to go back to nothing had been done - went to desk again and was basically told there was no staff to do our room - so I requested fresh towels … they brought them 15 min after - no refreshing room.. I was mortified that I recommended this hotel as they wanted to go to a cheaper one .. will bring this higher
於 2024 年 5 月住了 2 晚

6/10 一般

Wendy

於 2024 年 5 月住了 2 晚

10/10 優異

Sherry

讚好：職員與服務和住宿狀況
Loved everything about this place!!! Will be back!
於 2024 年 5 月住了 1 晚

10/10 優異

Gerianne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚

10/10 優異

Patricia

伴侶同遊
Easy check-in very clean staff not very friendly
於 2024 年 5 月住了 1 晚

10/10 優異

Tracy

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved the property. The staff was very nice, professional, and accommodating. They went above and beyond to help with requests. When I arrived Expedia never booked my hotel stay. The staff was very nice and ended up finding me a room last minute. Luckily someone had just cancelled. The room was clean and I felt safe and secure. I was able to be on the same floor as my other family members. I would definitely, stay at this location again.
於 2024 年 5 月住了 2 晚
Nicole 於 2024年5月18日的回應
Thank you for taking the time to share about your experience with us. We are so thrilled you enjoyed your stay. We thank you for the kind words and we hope to welcome you again soon.

2/10 很差

Brigitte

They did not have me in the system so we never stayes there.
於 2024 年 5 月住了 2 晚

10/10 優異

Richard

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The room was very nice
於 2024 年 5 月住了 2 晚
Nicole 於 2024年5月14日的回應
Thank you for taking the time to share about your most recent stay. We are so glad you enjoyed your stay! We hope to welcome you back again soon.

4/10 欠佳

Brittany

不滿：住宿狀況
於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 不錯

Gloria

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Decent stay a little expensive.
於 2024 年 4 月住了 2 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your most recent experience with us. We are happy to see that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 優異

Rhonda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
What a beautiful hotel. It is nice and clean, and well kept. I could not believe the breakfast it was by far the best Free breakfast I have ever seen at a hotel. They had everything you could want and they even had an omelette station made to order. They have a huge bar but it closed at 10pm so we were not able to use it since we checked in late. However, they had a little store in the hotel where you could buy snacks, drinks and even alcohol. There is a Ruby Tuesday within a 2 minute walk. I definitely recommend this hotel!
於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your experience with us. We are so very happy to hear that you enjoyed your stay with us. We so appreciate your feedback and lovely comments.

10/10 優異

SUSAN

多人同遊
讚好：整潔度、職員與服務和住宿狀況
It was a short drive to the Dome
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

8/10 不錯

Julio

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked how convenient it was right near the highway.
於 2024 年 4 月住了 2 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 優異

Daniel

讚好：整潔度、職員與服務和住宿狀況
Close to the airport, but nothing around but other hotels and one restaurant. Hotel was clean and comfortable.
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 優異

Stephen

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I always enjoy staying at an Embassy Suites I love the hotel design and the “Happy Hour “ Nice hotel
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

10/10 優異

Anthony

讚好：整潔度、職員與服務、設施服務和住宿狀況
The rooms are comfortable
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. Thank you for the kind comments. We hope to welcome you back again soon.

6/10 一般

Michael

於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your most recent experience with us. We are very sorry to see that you did not enjoy your stay. Please let us know how we can improve your experience. We hope to welcome you again.

8/10 不錯

JoAnn

家人同遊
讚好：整潔度、職員與服務和住宿狀況
We enjoyer our stay and overall. However, we were inconvenienced by the need for a reservation time at the pool. We arrived at check in time but rooms were not available. We had a short wait. We had to wait for a pool time slot. That meant dinner was pushed back. By the time we went out to dinner we had a two hour wait at the restaurant. So just be aware, if you have kids that are looking forward to the pool they may not be able to swim. Also, the breakfast options are adequate, but not as tasty or fresh as a basic chain hotel.
於 2024 年 4 月住了 2 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are sorry to hear that you did not enjoy your stay. We hope to welcome you back in the near future.

10/10 優異

Janette

於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 優異

Deirdre

於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to see that you enjoyed your stay! We hope to welcome you back soon!

10/10 優異

Dana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 不錯

JoAnn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We checked in over a busy weekend. The line at check in was long and rooms were not ready at 3pm. But it was the weekend of the eclipse. Our two rooms were ready by 5pm. We had one room at 3:30 and had a pool time for 4pm so it all worked out. Yes, this property requires your party to reserve a one hour pool time. That’s not always convenient. But it does keep the numbers down at the pool. The rooms are clean and comfortable. Breakfast is just okay. There are options. Cereal, pastries, and hot foods. But I’ve had much better at lesser hotels. This hotel is a nice pick because of the suite style rooms. If you don’t need the extra space and prefer better breakfast, this might not be the best choice.
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 優異

Yakun

讚好：整潔度、職員與服務和住宿狀況
its ok
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

4/10 欠佳

Charrena

親子同遊
讚好：職員與服務
不滿：整潔度和住宿狀況
No hot water ac or heat did not cover the whole room, limited channels, no channel guide, not unlimted pool use
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are very sorry to hear that you did not enjoy your stay. We hope you'll give us an other chance in the near future.

2/10 很差

Kaitlin

於 2024 年 4 月住了 1 晚
Nicole 於 2024年5月4日的回應
Thank you for taking the time to share about your experience with us. We are so sorry to see that you did not enjoy your stay. We are always looking for ways to improve our guest experience. We hope you'll give us another chance in the near future.

4/10 欠佳

Paul

家人同遊
不滿：整潔度
Said it was 10 min from the Syracuse campus, but wasn’t really anywhere near it. Right on the highway.
於 2024 年 4 月住了 1 晚
Nicole 於 2024年4月5日的回應
Thank you for taking the time to share about your most recent experience. We are sorry you were unhappy with our location. We hope to welcome you back soon.

10/10 優異

Marc

於 2024 年 3 月住了 2 晚
Nicole 於 2024年4月25日的回應
Thank you for taking the time to share about your most recent experience. We are so thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.

4/10 欠佳

John

於 2024 年 3 月住了 1 晚
Nicole 於 2024年4月2日的回應
Thank you for taking the time to share about your experience with us. Im so sorry to see that you did not enjoy your stay .Was there anything we could have done to improve your stay?

6/10 一般

Lisa

家人同遊
讚好：整潔度、職員與服務和設施服務
The service was great!! Our room was clean and I liked the set up. I appreciated the complimentary drinks (2) and breakfast was ok. I didnt like having to make a reservation to go swimming. Li.ited food available and not much for food in the vicinity.
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月26日的回應
Thank you for taking the time to share your experience with us. We understand and apologize for the inconvenience of making a pool reservation. We are strictly mandated by The Department of Health. We hope you had a chance to visit one of the several restaurants around, including ours. We hope to welcome you back in the near future.

10/10 優異

Austin

於 2024 年 3 月住了 1 晚
Nicole 於 2024年4月16日的回應
Thank you for taking the time to share about your most recent experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 優異

Manuel

讚好：整潔度、職員與服務和住宿狀況
I liked everything
於 2024 年 3 月住了 2 晚
Nicole 於 2024年3月19日的回應
Thank you for taking the time to share about your experience with us. We are so thrilled to hear that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 不錯

John (Kingston)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月19日的回應
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay. We hope to see you again soon.

10/10 優異

Jen

親子同遊
讚好：設施服務
Friendly, informative staff. Very welcoming.
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月14日的回應
Thank you for taking the time to share about your experience with us. We are so happy to hear that you enjoyed your stay. We hope to welcome you back soon!

10/10 優異

Joe

讚好：住宿狀況
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月14日的回應
Thank you for taking the time to share about your experience with us. We are so happy to see that you enjoyed your stay. We hope to welcome you back soon!

8/10 不錯

Jamie

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely hotel, nice rooms, friendly staff. Free breakfast is great
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月12日的回應
Thank you for taking the time to share your experience with us. We are so happy to see that you enjoyed your stay. We look forward to welcoming you again.

6/10 一般

Robert and Mary

家人同遊
不滿：設施服務和住宿狀況
One lamp did not work. On TV remote did not work. The lighting is very poor. The breakfast was average.
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月12日的回應
Thank you for taking the time to share about your most recent experience with us. My deepest apologies for items not working. This is not the standard and we appreciate you bringing this to our attention. We hope to welcome you back in the near future.

10/10 優異

Janesha

伴侶同遊
讚好：整潔度、設施服務和住宿狀況
Employees were really nice
於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月5日的回應
Thank you for taking the time to share about your most recent experience. We are so happy to hear you enjoyed your stay and our staff. We hope to welcome you back in the near future.

2/10 很差

Desley

於 2024 年 3 月住了 1 晚
Nicole 於 2024年3月23日的回應
Thank you for taking the time to share about your most recent experience with us. We are saddened to see that you did not enjoy your stay. Please let us know if we could have done anything to improve your stay. We hope to welcome you back again soon.

10/10 優異

Noah

讚好：整潔度、職員與服務和住宿狀況
The hotel is lovely, spacious and clean. The breakfast was pretty good. I did not eat dinner at the hotel, so I cannot comment on the restaurant other than the breakfast.
於 2024 年 2 月住了 2 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and breakfast. We look forward to seeing you again.

10/10 優異

Sherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean and spacious! They had a few loud kids there this weekend, but aside from that it was excellent.
於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and your room. We look forward to seeing you again.

10/10 優異

Yamilette (Rochester)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 不錯

shakirra

於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you enjoyed your stay and we look forward to seeing you again.

8/10 不錯

Kyle

於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. We look forward to welcoming you back in the near future.

10/10 優異

Bill

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very courteous front desk.
於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月27日的回應
Thank you for taking the time to share your experience about your recent stay. We are so thrilled to see you had a great encounter with our front desk. We look forward to welcoming you back in the near future.

8/10 不錯

Ron

於 2024 年 2 月住了 2 晚
Nicole 於 2024年2月17日的回應
Thank you for taking the time to share your experience about your recent stay. We hope to earn a 10 next time. Please share any feedback so we may do better. We look forward to welcoming you back in the near future.

10/10 優異

Shaniece

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean and beautiful
於 2024 年 2 月住了 1 晚
Nicole 於 2024年2月17日的回應
Thank you for taking the time to share your experience about your recent stay. We are thrilled that you enjoyed your stay and we look forward to welcoming you back in the near future.

8/10 不錯

RENE

於 2024 年 2 月住了 2 晚
Nicole 於 2024年3月21日的回應
Thank you for taking the time to share your experience about you recent stay. We are so happy to see that you enjoyed your stay. Please let us know how we can earn a 5 on your next visit. We hope to welcome you back soon.

4/10 欠佳

Elton

不滿：整潔度
There was dog hair and long black people hair all over comforter. Bathroom had hair in tub and all over floor. Breakfast was out of everything. They do not keep up with plates, toaster stuff or fruit.
於 2024 年 2 月住了 2 晚
Nicole 於 2024年2月13日的回應
Thank you for taking the time to share your experience with us. We are so sorry we did not meet your expectations. That is not the standard here and i will share this with the department heads so we may do better. We hope you'll consider staying with us again soon.