「We were disappointed with our stay from the outset. As older travellers arriving from the other side of the world with heavy luggage, it was challenging to find our room on the third floor with no lift available. While staff kindly assisted us with our bags on arrival, there was no help offered when we checked out, which made departure quite difficult.
The room itself was lacking several basic amenities. The cupboard intended for a fridge was empty, and there were no glasses, cups, or a kettle...
「We were disappointed with our stay from the outset. As older travellers arriving from the other side of the world with heavy luggage, it was challenging to find our room on the third floor with no lift available. While staff kindly assisted us with our bags on arrival, there was no help offered when we checked out, which made departure quite difficult.
The room itself was lacking several basic amenities. The cupboard intended for a fridge was empty, and there were no glasses, cups, or a kettle...
Leanne