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安那波利斯索內斯塔 ES 套房酒店的評價

3 out of 5
安那波利斯索內斯塔 ES 套房酒店
170 Admiral Cochrane Dr, Edgewater, MD

評價

8.8

優異

10 分評分，優異；617 則評價中有 367 則" "
8 分評分，不錯；617 則評價中有 158 則" "
6 分評分，一般；617 則評價中有 42 則" "
4 分評分，欠佳；617 則評價中有 26 則" "
2 分評分，很差；617 則評價中有 24 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.2/10 

設施服務

8.8/10 

住宿狀況

8.6/10 

環保程度

評價

10/10 優異

Bruce (Park Ridge)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We chose the property based on the cleanliness reviews after considering another property in the same area. We were not disappointed! The breakfast choices were plentiful with a different hot option each morning.
於 2024 年 5 月住了 2 晚
Hotel Manager 於 2024年5月16日的回應
Thank you, so kindly Bruce, for your positive feedback.

10/10 優異

James

家人同遊, 親子同遊, 多人同遊
Breakfast was surprisingly tasty. A few non-residents are helping themselves to breakfast but they caused no problems.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月13日的回應
Thank you very much for your feedback.

4/10 欠佳

Norman

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
Rooms had odor, carpet worn and appeared dirty, mildew in shower and buildings need updates throughout. Noise from second floor. No hot water in shower. Staff tried to be helpful and very friendly, but only so much they can do. Surrounding area generally nice.
於 2024 年 5 月住了 3 晚
Hotel Manager 於 2024年5月10日的回應
We appreciate your feedback. So sorry to hear your stay did not go well.

8/10 不錯

Harold

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was convenient to where we needed to go in Edgewater, Md.
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年5月6日的回應
Thank you for your feedback.

4/10 欠佳

Kevin

不滿：整潔度、設施服務和住宿狀況
No Maid service Had to get our Towels and Rags Floor was extremely dirty. Turned our socks black.
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年5月3日的回應
Thank you for your feedback.

8/10 不錯

Dolores

讚好：整潔度和職員與服務
Exactly what we were looking for - just a good nights sleep along our way.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月28日的回應
Thank you very much for staying at our hotel and we appreciate your positive feedback!!

10/10 優異

Matthew

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice location and price.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月13日的回應
Thank you so much for your positive feedback.

10/10 優異

Brad

讚好：整潔度、職員與服務和住宿狀況
Nice suite, very clean. Staff was friendly and breakfast decent. Would stay here again.
於 2024 年 4 月住了 1 晚
Hotel Manager 於 2024年4月9日的回應
Thank you kindly for your positive feedback!!

10/10 優異

Bradford

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It's just a good,, experience, totally worth looking into
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月1日的回應
Thank you so much for your positive feedback. We hope you'll come back to visit us soon

6/10 一般

KeyAnya

親子同遊
讚好：職員與服務
I was charged a $250 deposit. I have never paid that much of a deposit at a hotel before
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月25日的回應
We appreciate your feedback and thank you for staying at our hotel.

4/10 欠佳

June

不滿：整潔度和住宿狀況
Three dead bugs in the room that I could see.
於 2024 年 2 月住了 4 晚
Hotel Manager 於 2024年3月21日的回應
so sorry to hear your stay did not go well.

8/10 不錯

Juan (Alexandria)

讚好：整潔度、職員與服務和住宿狀況
Spacious rooms but inconsistent service.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月18日的回應
Thank you for your feedback. We are sorry to hear you suffered some inconveniences. I hope you'll provide us another opportunity to regain your trust.

10/10 優異

Brigid

於 2024 年 3 月住了 3 晚
Hotel Manager 於 2024年4月4日的回應
Thank you so much for your positive feedback.

10/10 優異

Donald

Everything exceeded expectations!
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月11日的回應
Thank you so much for your wonderful feedback!!!!

10/10 優異

Bradford

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff is SUPER FRIENDLY AND HELPFUL 👍👍💯💯
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月4日的回應
Thank you very much for your positive and kind feedback. We appreciate you staying at our hotel.

10/10 優異

Richard (Cumberland)

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月28日的回應
Thank your positive feedback.

8/10 不錯

Sukhyun

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Not too far from Annapolis.
於 2024 年 2 月住了 2 晚
Hotel Manager 於 2024年2月22日的回應
Thanks for your feedback.

6/10 一般

Joseph

親子同遊
讚好：職員與服務
This is an older facility. Out dated with stains on the ceiling thin walls and loud guest. Its kinda getto
Hotel Manager 於 2024年2月19日的回應
Thanks for your feedback and we apologize for the noise issue you experienced.

10/10 優異

Juan (Alexandria)

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The space was comfortable and quiet. The fireplace was a nice touch. The breakfast was oversold.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月16日的回應
Thanks for staying with us and we appreciate your feedback.

10/10 優異

Douglas (HILTON HEAD ISLAND)

於 2024 年 2 月住了 4 晚
Hotel Manager 於 2024年3月21日的回應
Thank you very much for your positive feedback.

8/10 不錯

kinia

讚好：整潔度、職員與服務和住宿狀況
Great stay & room was clean
於 2023 年 12 月住了 1 晚
Manager 於 2024年2月14日的回應
Thank you for your feedback.

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall good stay
Overall good stay. Room was cozy. Tv for some odd reason didn’t have a loud enough volume. Bathroom toilet ran long when in use but over all good. Front desk ladies were pleasant.
於 2024 年 2 月住了 1 晚
Hotel Manager 於 2024年2月11日的回應
Thanks for your feedback and we appreciate you staying at our hotel. We'll investigate the TV volume situation.

10/10 優異

gene

Great staff!
於 2024 年 1 月住了 14 晚
Manager 於 2024年2月5日的回應
Thank your for your feedback and for staying at our hotel.

10/10 優異

Shane

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月31日的回應
Thank you for staying with us and we appreciate your feedback.

10/10 優異

Bradford

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月26日的回應
Thank you very much for your positive feedback.

10/10 優異

Donald

商務旅客
Clean, comfortable.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月20日的回應
Thank you very much for you kind and positive feedback!!

8/10 不錯

Jena

於 2024 年 1 月住了 1 晚
Manager 於 2024年2月4日的回應
Thank you for your positive feedback Jena and we appreciate you staying at our hotel.

10/10 優異

Tonia

於 2024 年 1 月住了 1 晚
Manager 於 2024年1月11日的回應
Thank you for your kind feedback.

4/10 欠佳

Sheila

伴侶同遊
讚好：職員與服務和住宿狀況
不滿：整潔度
I was very disappointed that the room I requested when making reservations wasn’t available. If I was staying more than one night, I would have left. On top of that, I had to pay $15.00 for early check in (1:00). Phone didn’t work, sheets for sofa bed were dirty. Contacted front desk about phone and sheets, it was taken care of immediately.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
So sorry you stay did not go well. We apologize for the inconveniences

10/10 優異

Tomeka

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

8/10 不錯

Lisha

讚好：整潔度、設施服務和住宿狀況
The rooms were great! The size and kitchen were well worth the stay. The breakfast and kitchen staff could use help.
Manager 於 2024年1月9日的回應
Thanks for your feedback

10/10 優異

Thomas

家人同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Staff were super nice to us. We had a medical emergency with a friend that was also staying there which required us to stay with him at a local Hospital from 10 PM until 7 Am the next morning. They were gracious enough to let us have a late check out so we could get a little sleep before a 6-hour drive home. A special thanks to "Jasmine" working the night shift desk for her kindness, understanding and her prayers. She is one special lady!
於 2023 年 12 月住了 2 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

10/10 優異

Mark

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

2/10 很差

Lamont

不滿：整潔度、職員與服務、設施服務和住宿狀況
They let me check in late. The bed was not made. There were used rags still in the room. It was still used soap in the bathroom. The one guy they had working overnight, said that “there is no overnight services.”It just wasn’t worth it. Especially with all the other hotels to choose from around it.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

8/10 不錯

William

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a nice experience.
於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

10/10 優異

Sheree

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very pleasantly surprised
This was my first time at this brand of hotel so I didn’t have any expectations. I was surprised in a good way. The room was well appointed for a short stay and very clean. The kitchen was fully stocked. The gym was small but had everything I needed for a couple of workouts. There was also a very well stocked breakfast in the morning. I have special food needs and I found plenty to eat. The entire staff was pleasant and helpful. I had never been there before but will definitely go back.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Thank you for your kind and positive feedback

10/10 優異

Bret

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very quiet, apartment-like (not hotel-like) accomodations with a great breakfast.
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Thank you for your positive feedback

8/10 不錯

FLORENCE

於 2023 年 12 月住了 1 晚
Manager 於 2024年1月9日的回應
Thanks for your feedback

10/10 優異

David

不滿：職員與服務
於 2023 年 12 月住了 1 晚
Manager 於 2023年12月19日的回應
Thank you for your positive feedback!!

10/10 優異

Mary

伴侶同遊, 多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, convenient to Annapolis
於 2023 年 10 月住了 1 晚
Manager 於 2023年11月30日的回應
Thank you for your kind feedback.

10/10 優異

Tangeneira

讚好：整潔度、職員與服務、設施服務和住宿狀況
This hotel is actually better than higher end/rated hotels. You have a kitchenette that's stacked with pots/pans/plates/dishwasher. I like the spacing and set up. You can hear people leaving in and out of their room...which is the case for any hotel. I enjoyed this place and will probably stay here again.
於 2023 年 11 月住了 3 晚
Manager 於 2023年11月30日的回應
We appreciate you staying with us and thank you for your positive feedback.

10/10 優異

Erik

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Good
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日的回應
Thank you for your feedback.

10/10 優異

Henry

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We only spent one night there and not much hang-out time. But it was very new and clean. The breakfast had minor problems but was ok. As these longer-stay places go, this was extremely pleasant. Tucked away in a newly-developed stretch, not much character but very quiet.
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月27日的回應
Thank you for your feedback.

8/10 不錯

Mary

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean, large rooms
於 2023 年 11 月住了 2 晚
Hotel Manager 於 2023年11月22日的回應
Thank you for your kind and positive feedback!!

8/10 不錯

Derek

商務旅客
讚好：職員與服務
I was pleasantly surprised by how nice it was inside But the bathroom sink didn’t have a mirror or anything in the hallway looks like it broke and they just blanked it off but other then that nice clear rooms perfect for the work trip
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月21日的回應
Thank you so kindly for your positive feedback.

10/10 優異

Dianna

讚好：整潔度、職員與服務和住宿狀況
Clean, comfortable, it even had a fireplace and a kitchenette. It was perfect, really more than what I expected
於 2023 年 11 月住了 2 晚
Hotel Manager 於 2023年11月20日的回應
Thank you for your kind and positive feedback.

8/10 不錯

michael

於 2023 年 11 月住了 1 晚
Manager 於 2023年12月19日的回應
Thank you for your positive feedback!!

10/10 優異

richard

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚
Hotel Manager 於 2023年11月20日的回應
Thank you for your feedback, much appreciated.

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
An unexpected pleasure on an otherwise difficult trip. You get a lot of bang for your buck at Sonesta ES: large suite, well stocked kitchen, luxurious bed, cozy couch. The hotel was safe, my car secure. The staff at the front desk was pleasant and helpful. The location is convenient to the medical center.
於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月19日的回應
Thank you for your kind and positive feedback.

10/10 優異

Tangeneira

於 2023 年 11 月住了 1 晚
Hotel Manager 於 2023年11月19日的回應
Thank you for your kind and positive feedback. We appreciate you staying at our hotel.