In four nights staying at Murrayfield Park (2 nights each, a week apart) we never once saw or spoke to a staff person. We were only able to enter the building, originally, after pounding on the door and were let in by other guests who provided the door code. They said they'd had the same experience. We had to guess as to which room was ours, and find our own key. Others' bath products left in shower, obviously not cleaned. No WiFi for second stay. Stained tea stirers, left from last guest; sticky carpet; a single, hard, flat pillow. Basement rooms, with single window opening onto street, so one had choice of breathing traffic fumes, and being on full view of anyone passing, or stifling. First room window hinge was broken, so room very unsafe. Original booking referred to Murrayfield Park as a "Bed & Breakfast", not a hint of any food available. We called all the numbers scribbled on note left on front door, several times, left voice mail, which was not returned. Complained to Expedia, who reported they attempted--and failed-- to reach staff several times, so we were not able to cancel our second stay, very unfortunately. Spoke to a frequent Edinburgh visitor who told us this venue has a horrible reputation, so apparently our experience was not unique. Too bad Expedia doesn't do more than lip service.