Poor management.
Poor communication among staff.
Staff are unhelpful.
Lack of sense of urgency to address the customer's queries.
Defensive attitude towards complaints.
The presence of blame culture in the management.
This is clearly not a 5 star property. We were really surprised when we got there and saw the tiny room, the bed was as hard as a wall, the bathroom wasn’t spotless.
Honestly not a chance this is a 5 star.
Annie
於 2025 年 7 月住了 2 晚
8/10 不錯
Jean
伴侶同遊
2025 年 6 月 30 日
讚好:設施服務和住宿狀況
The Bonham is in a perfect location and the staff is very friendly. The rooms are a good size. Our only complaint was with the house keeping staff. We left our room at 8:30 am and our room was not cleaned when we returned at 3. This happened 3 times during our week stayed
Jean
於 2025 年 6 月住了 7 晚
4/10 欠佳
FAWZI
伴侶同遊
2025 年 6 月 4 日
讚好:整潔度和住宿狀況
I was upset of the bedding assigned for us that deferent than what we booked.
FAWZI
於 2025 年 6 月住了 2 晚
10/10 優異
Lauren
多人同遊
2025 年 6 月 3 日
讚好:整潔度、設施服務和住宿狀況
Absolutley lovely one night stay at The Bonham! Location, while not central, was an easy walk to the main attractions and convenient to Haymarket station. We also found a great pub five minutes away tucked along a charming side street.
The building is stunning with so many interesting design elements and the room was beautiful. We also really enjoyed the toiletries and the complimentary snacks!
As Canadians who take our tea seriously, we love having fresh milk available in our mini fridge, a nice touch you don't see in North America!
Truly enjoyed our stay, would certainty come back and recommend to anyone visiting Edinburgh!
Lauren
於 2025 年 6 月住了 1 晚
10/10 優異
Christian
伴侶同遊
2025 年 5 月 23 日
讚好:整潔度、設施服務和住宿狀況
What a classy and elegant stay. The staff was quite accommodating and the property itself was so lovey
Christian
於 2025 年 5 月住了 2 晚
10/10 優異
Barbara Ryan
2025 年 5 月 20 日
讚好:整潔度、職員與服務和住宿狀況
Barbara Ryan
於 2025 年 5 月住了 7 晚
8/10 不錯
Margaret (Atlanta)
2025 年 5 月 14 日
Margaret
於 2025 年 4 月住了 3 晚
10/10 優異
Brad
2025 年 5 月 7 日
讚好:整潔度、職員與服務和住宿狀況
Brad
於 2025 年 5 月住了 2 晚
10/10 優異
Daniel
家人同遊
2025 年 5 月 4 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice neighborhood. 5-minute extra walk time from everything but worth it all.
Daniel
於 2025 年 4 月住了 4 晚
10/10 優異
cindy
伴侶同遊, 多人同遊
2025 年 5 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A Delightful Stay at The Bonham – Can’t Wait to Return!
We had a truly wonderful stay at The Bonham Hotel in Edinburgh. This charming boutique hotel is beautifully appointed, blending classic elegance with modern comforts. From the moment we arrived, we were warmly welcomed by the incredibly friendly and accommodating staff who went out of their way to ensure our comfort. The atmosphere was peaceful and refined, and every detail—from the tasteful decor to the thoughtful amenities—made our visit feel special. It’s clear that this hotel takes great pride in offering exceptional service. We’re already looking forward to our next stay!
cindy
於 2025 年 4 月住了 2 晚
10/10 優異
Patricia
2025 年 4 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Truly lovely hotel in a beautiful area, a memorable stay.
Patricia
於 2025 年 4 月住了 2 晚
8/10 不錯
David (Isle of Skye)
2025 年 4 月 18 日
讚好:整潔度、職員與服務和住宿狀況
Stayed here a few times, all great, but the increase in parking charges is taking the proverbial!
David
於 2025 年 4 月住了 1 晚
10/10 優異
Stephen Mark
伴侶同遊
2025 年 4 月 13 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just a hidden gem in the heart of Edinburgh. Luxurious and convenient with a great team too. Fab bar & rooms and bonus of off road parking.