We had an excellent overnight stay here in Sept 2022. As we were due to attend another concert at the Queen's Hall, we thought we would stay again.
We subsequently booked a superior room for this occasion, in Oct 2025. We arrived mid-afternoon and were greeted by a charming person who was friendly, helpful but casually dressed, unlike the uniformed staff in other 4-star hotels.
We were directed to our room, the Calton, in the basement. Initial impression was the room and bathroom were clean and tidy. My husband went to hang something in the wardrobe but it was full of heaters and electric fans. There was no room to hang clothes.
We went out and didn't return until 10.30pm using the keycard to let us into the building as no staff are present after 8pm.
As I pulled back the bedclothes, I noticed what I initially thought was a water mark on the sheet. On closer inspection the sheet was clean but the mark was on the mattress topper underneath. I did not investigate further at this point as it had been a long day so I covered the marked area with a pillow.
In the morning, I investigated further, the mattress topper had a dried blood stain, dark red, purple colour, about 5 cm by 3 cm. I was horrified. I spoke to a different receptionist, told him of my disgust and that this was totally unacceptable in any hotel. He did not apologise on behalf of the hotel or in any way engage with the issue nor my concerns. He was less than interested. The stains were totally unacceptable and