室內泳池

埃德蒙頓機場萬麗酒店的評價

4 out of 5
埃德蒙頓機場萬麗酒店
4236 36th Street East, Edmonton International Airport, AB

評價

9.4

完美

10 分評分,優異;1001 則評價中有 748 則" "
8 分評分,不錯;1001 則評價中有 175 則" "
6 分評分,一般;1001 則評價中有 38 則" "
4 分評分,欠佳;1001 則評價中有 26 則" "
2 分評分,很差;1001 則評價中有 14 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

sukhjinder (renton)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great
於 2024 年 5 月住了 1 晚
MStyler - Director of Operations 於 2024年5月21日的回應
Awesome to hear that Everything was great at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Christine (Edmonton)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
MStyler - Director of Operations 於 2024年5月21日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

paul

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good
於 2024 年 5 月住了 1 晚
MStyler - Director of Operations 於 2024年5月11日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Geoff

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had an amazing time at this hotel
於 2024 年 5 月住了 1 晚
MStyler 於 2024年5月8日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Bev

於 2024 年 5 月住了 1 晚
MStyler 於 2024年5月9日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

6/10 一般

Sueno

於 2024 年 5 月住了 1 晚
MStyler 於 2024年5月8日的回應
Hello, Thank you for sharing your feedback, and I apologize for not meeting your expectations during your stay. Could you please help me understand where we fell short? Your insights will be invaluable in helping me address the issue and improve our service. Thank you

10/10 優異

ED

商務旅客
讚好:整潔度、職員與服務和住宿狀況
Connecting to the airport
於 2024 年 4 月住了 1 晚
MStyler 於 2024年5月8日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Ryan (Inuvik)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Right at the airport
於 2024 年 4 月住了 1 晚
MHussein 於 2024年5月16日的回應
Hi Ryan,Thank you for your review, we are looking forward to your next stay with us.

8/10 不錯

Jonathan

商務旅客
Very nice, clean, property very close (walking distance) to Edmonton International Airport.
於 2024 年 4 月住了 1 晚
MStyler - Director of Operations 於 2024年5月11日的回應
Awesome to hear that you had an outstanding stay with us at our hotel! Thank you for taking the time to let us know about how clean and very nice we were. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Daniel

商務旅客
Very well kept property and friendly staff
於 2024 年 4 月住了 2 晚
M.Hussein 於 2024年5月12日的回應
Dear Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your overall experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

June

讚好:整潔度
Love checking in the night before an early morning flight. Quite room, good lounge and easy checkin and out.
於 2024 年 4 月住了 1 晚
M.Hussein 於 2024年5月12日的回應
Dear June,On behalf of the entire hotel team, I want to thank you for sharing about your overall experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Shiloh

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great job
於 2024 年 4 月住了 1 晚
M.Hussein 於 2024年5月12日的回應
Dear Shiloh,On behalf of the entire hotel team, I want to thank you for sharing about your overall experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Linda

讚好:整潔度、職員與服務和住宿狀況
great hotel and reataueant
於 2024 年 4 月住了 1 晚
M.Hussein 於 2024年5月12日的回應
Dear Linda,On behalf of the entire hotel team, I want to thank you for sharing about your overall experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 優異

Gary

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Area around the hotel is under construction.
於 2024 年 4 月住了 2 晚
Fahad 於 2024年4月5日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Daniel

讚好:整潔度、職員與服務、設施服務和住宿狀況
y a taxi its a really nice place to stay staff are awesome every thing is good ✅
於 2024 年 4 月住了 1 晚
Fahad 於 2024年4月5日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Darla

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Quiet and relaxing.
於 2024 年 3 月住了 1 晚
Fahad 於 2024年4月5日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Jocelyn

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always love staying here. Smells wonderful. Always clean.
於 2024 年 4 月住了 1 晚
Fahad 於 2024年4月5日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Barbara (Dawson Creek)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Phel 於 2024年3月31日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Teri

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Just nice to get up shower and walk to the check in
於 2024 年 2 月住了 1 晚
Fahad 於 2024年3月19日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Scott

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff went above and beyond our expectations to make our stay special with our grandson. The hotel is very convenient after a flight into Edmonton. Clean, comfortable and quiet room. We are never disappointed with the Renaissance hotels around the world. Bravo !!
於 2024 年 3 月住了 1 晚
Fahad 於 2024年3月19日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Robert

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel and location.
於 2024 年 2 月住了 1 晚
Fahad 於 2024年3月12日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

William

讚好:整潔度、職員與服務和住宿狀況
Very good place to start a vacation. Good people and clean comfortable room.
於 2024 年 3 月住了 1 晚
Fahad 於 2024年3月12日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Denis (saskatoon)

讚好:整潔度和住宿狀況
Very easy to access airport for traveling
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年3月9日的回應
We're delighted to hear that being attached to the airport made your travels easier! Should your travels bring you back this way, we'd be thrilled to host you again for another seamless experience. Safe travels!

10/10 優異

Chelsea

Excellent check in.
於 2024 年 3 月住了 1 晚
MStyler - Director of Operations 於 2024年3月6日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Kelsey

於 2024 年 2 月住了 1 晚
Gesjana 於 2024年3月26日的回應
Thank you so much for staying with us and we look forward to having you back again.

6/10 一般

Cheryl

伴侶同遊
讚好:整潔度和職員與服務
Very nice property but it’s the little things. Hair dryer did not work and shower pressure was horrible.
於 2024 年 3 月住了 1 晚
MStyler - Director of Operations 於 2024年3月6日的回應
Hello,Thank you for staying with us. I apologize for the inconvenience you encountered with the hair dryer and shower pressure during your stay. If you can provide me with the room number, then I can look into this. Thanks again for your feedback. Safe travels

10/10 優異

Dave

伴侶同遊
讚好:整潔度、設施服務和住宿狀況
Ordering room service was a pain
於 2024 年 3 月住了 1 晚
MStyler - Director of Operations 於 2024年3月6日的回應
Hello,Thank you for staying with us. I apologize for the inconvenience you experienced with ordering room service. I would welcome the opportunity to discuss your experience further to identify any gaps in our service and work towards resolving them. Your feedback is invaluable to us in ensuring a better experience for all our guests.Safe Travels

10/10 優異

Patrick

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Outstanding servus
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年3月1日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Wonderful hotel, great service. Had a great meal. No downside.
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年3月1日的回應
Absolutely delighted to hear that you had a wonderful experience at our hotel! Thank you for the glowing review and for appreciating our great service and delicious meals. We're committed to ensuring all our guests have a fantastic stay, and it's fantastic to hear that we hit the mark with you. Looking forward to welcoming you back again soon and safe travels!

10/10 優異

Michelle

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Fahd 於 2024年3月2日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Susan

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love that this hotel is attached to the airport so you don’t even have to go outside. But you pay for that convenience as it’s very expensive (we were in the room for less than 8 hours)
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月28日的回應
Thanks for the feedback! We understand that our location comes with a higher price tag, but we're glad you found the convenience worth it. We're always looking for ways to improve, so we appreciate your input. If you're ever in the area again, we'd love to welcome you back. Safe travels!

10/10 優異

Paul

讚好:整潔度、職員與服務和住宿狀況
Very clean
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月28日的回應
Glad you noticed! Keeping it clean is our jam. We're all about those squeaky-clean vibes to make sure your stay is as fresh as can be. Thanks for the shoutout, and if you ever need another spotless stay, you know where to find us. Safe Travels!

10/10 優異

Chris

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Connected to airport, easy to sleep in when early morning flight is delayed. Easy to go back to hotel and extend check out (free of charge) when WESTJET flight is delayed another 8 hours. Saved us from sitting in the terminal. Awesome option.
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月28日的回應
Thank you for sharing your positive experience! We're delighted to hear that our convenient location and flexible services helped make your travel experience smoother, especially during unexpected delays. We appreciate your feedback and hope to welcome you back again soon! Safe travels!

10/10 優異

Janelle

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Amazing friendly service
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月28日的回應
Thank you for the feedback! Amazing friendly service is what we strive for! Thanks for spending the night with us!

8/10 不錯

Eric

讚好:整潔度、職員與服務、設施服務和住宿狀況
The only thing I didn’t like was the level of noise when checking in. The lounge music was so loud the staff and I could not hear each other and had to repeat ourselves more than once.
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月21日的回應
Thank you for sharing your recent experience with us. We appreciate your feedback regarding the noise level during check-in. While we understand your concerns, we strive to create an atmosphere that enlivens the senses and evokes discovery for our guests. Thanks for staying with us.

10/10 優異

shelley

親子同遊
Great service in all areas!!
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月21日的回應
Thank you for the feedback! Great service all around is what we strive for! Thanks for spending the night with us!

10/10 優異

David

讚好:整潔度、職員與服務和住宿狀況
Great food and wine. Easy parking. Costs a lot but you could die tomorrow so may as well spend the money on things that make your life great. Make Canada great again !!!
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月21日的回應
Absolutely, savoring the finer things in life like delicious food and wine while appreciating the simple joys, like easy parking, is something to be grateful for. Life is precious, and it's important to indulge in experiences that bring us happiness and fulfillment. Here's to enjoying the present moment and making the most of every opportunity & Thanks for spending it with us! Cheers!

10/10 優異

Christopher

Good
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月15日的回應
Thanks for the review! We are glad your stay was a 5/5. We hope to have you back again.

10/10 優異

Doreen

讚好:整潔度、職員與服務和住宿狀況
Very comfortable bed
於 2024 年 2 月住了 1 晚
Joshua 於 2024年2月14日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Jackie

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Completely Soundproof
Chose this hotel as an overnight stay before our early morning flight to Hawaii. No regrets! My husband was amazed how we heard nothing at all! All hotels should be built this way.
於 2024 年 2 月住了 1 晚
MStyler - Director of Operations 於 2024年2月15日的回應
Thanks for the review! I'm glad to hear you had such a positive experience at the hotel. It sounds like the quiet environment really made a difference for your overnight stay. Have a fantastic trip to Hawaii!

8/10 不錯

Stephanie

讚好:整潔度、職員與服務和住宿狀況
4/5
於 2023 年 12 月住了 1 晚
Joshua 於 2024年2月14日的回應
Thank you so much for staying with us and we look forward to having you back again.

10/10 優異

Lewis (Brentwood)

於 2024 年 2 月住了 2 晚
Fahad 於 2024年3月22日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

PAUL

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Joshua 於 2024年2月14日的回應
Thank you so much for staying with us and we look forward to having you back again.

8/10 不錯

Kathleen

讚好:整潔度、職員與服務和住宿狀況
So handy for the early morning flights!
於 2024 年 2 月住了 1 晚
Fahad 於 2024年2月6日的回應
Thank you so much for staying with us and we look forward to having you back again.

8/10 不錯

Jacqueline

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Limited dining menu. Very loud “entertainment “ at front desk when checking in made it very difficult. Otherwise very good, comfortable beds, robes appreciated
於 2024 年 2 月住了 1 晚
Fahad 於 2024年2月6日的回應
We apologize for the inconvenience during your recent stay. Your feedback is invaluable, and we're committed to improving. We hope to regain your trust in the future. Thank you

4/10 欠佳

Arielle

家人同遊, 親子同遊
不滿:住宿狀況
We stayed at the renaissance hotel in Edmonton after a long flight for only 12hrs. Upon check into our room we found the hallway carpets dirty and full of stains. Our room had stains on the walls, trash on the floor and dirty base boards and grout. We requested to change rooms. While our second room was a slight improvement, it still had dirty walls and baseboards additionally the toilet was continuously running. The next morning we brought up our concerns to day staff and we were provided a very small discount on our room as an apology. We stayed at the hotel for the connivence of our flights but it was not worth the cost considering the condition of the rooms and the hotel.
於 2024 年 1 月住了 1 晚
Marcie Styler - Director of Operations 於 2024年2月3日的回應
Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and disappointment you encountered during your stay at the Renaissance Hotel in Edmonton.It is disheartening to hear about the cleanliness issues you faced, and we understand how this could have significantly impacted your overall impression of our hotel. Please rest assured that your feedback has been shared with our housekeeping and maintenance teams to address the specific concerns you raised. We are committed to ensuring that such lapses are rectified promptly.We apologize for any inconvenience caused by the need to change rooms, and we regret that the second room did not meet your expectations either. Your comments about the condition of the walls, baseboards, and the running toilet will be thoroughly investigated to prevent such issues from recurring.Your feedback is valuable to us, and we want to assure you that the necessary measures will be taken to address the issues you encountered. We hope to have the opportunity to welcome you back in the future, providing you with the exceptional stay you deserve.Once again, we apologize for falling short of your expectations, and we appreciate your honesty in sharing your experience.

10/10 優異

margarita

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Muy bien, todo sólo la salida del estacionamiento. Tuvimos que salir por la banqueta porque no entraban los boletos.
於 2024 年 1 月住了 1 晚
Marcie Styler - Director of Operations 於 2024年2月3日的回應
Thank you for your feedback, Sorry to hear the gate was not working properly upon your exit. I will be sure to look into this further. Thank you once again.

10/10 優異

Craig

於 2024 年 1 月住了 1 晚
Fahad 於 2024年3月22日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

8/10 不錯

Todd

於 2024 年 1 月住了 1 晚
Fahad 於 2024年3月22日的回應
Awesome to hear that you had outstanding service at our hotel! Thank you for taking the time to let us know. We strive to ensure all our guests have a fantastic stay, looking forward to welcoming you back again soon & safe travels!

10/10 優異

Craig

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Please don’t ask me about Eco friendliness. I do not care. I used lots of plastic and I don’t care. Otherwise it was great. Wonderful service.
於 2024 年 1 月住了 1 晚
Fahad 於 2024年2月6日的回應
Thank you so much for staying with us and we look forward to having you back again.