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西埃德蒙頓駐橋套房公寓酒店 (IHG 旗下酒店)的評價

3 out of 5
西埃德蒙頓駐橋套房公寓酒店 (IHG 旗下酒店)
16929 109th Ave NW, Edmonton, AB

評價

9.0

卓越

10 分評分，優異；1008 則評價中有 638 則" "
8 分評分，不錯；1008 則評價中有 258 則" "
6 分評分，一般；1008 則評價中有 69 則" "
4 分評分，欠佳；1008 則評價中有 18 則" "
2 分評分，很差；1008 則評價中有 25 則" "

9.2/10 

整潔度

9.2/10 

職員與服務

8.8/10 

設施服務

9.0/10 

住宿狀況

8.8/10 

環保程度

評價

10/10 優異

Cameron

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was a great stay. My room was large a comfortable. I liked the kitchenette and used it often. The hotel was very close to all the venues/shopping that I needed. Quick access to Henday. Overall. Great trip.
於 2024 年 4 月住了 4 晚

8/10 不錯

Tamra

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

CARLINE

讚好：整潔度、職員與服務和住宿狀況
Everything
於 2024 年 4 月住了 1 晚

10/10 優異

Jody

讚好：整潔度、職員與服務和住宿狀況
Exceptional check in experience. Very helpful and friendly.
於 2024 年 5 月住了 1 晚

8/10 不錯

Jennifer

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The kitchen with stovetop and full size fridge makes a huge difference. The breakfast in the lobby was great. Staff was helpful with any requests. Will stay here again.
於 2024 年 4 月住了 4 晚
Leonor 於 2024年5月2日的回應
Thank you Jennifer for staying with us. We appreciate your feedback.

8/10 不錯

Mostafa

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Leonor 於 2024年5月2日的回應
Thank you Mostafa for staying with us. We hope to see you again in the future.

8/10 不錯

Kelly

親子同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Served a proper breakfast and the location has minimal city noise.
於 2024 年 4 月住了 2 晚
Leonor 於 2024年4月29日的回應
Thank you Kelly for staying with us. We appreciate your feedback.

10/10 優異

Marcus

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Leonor 於 2024年4月29日的回應
Thank you Marcus for staying with us. We appreciate your 5 out of 5 rating

10/10 優異

Gilles

讚好：整潔度、職員與服務和住宿狀況
This was a pretty nice stay. The rooms are big and clean, and the stove & fridge came in handy. The breakfast was good with lots of options. The only real issue we had is that the floors appear to be thin or there was just a really heavy person staying above us that kept pacing back and forth at all hours of the night.
於 2024 年 4 月住了 2 晚
Ashneeta 於 2024年4月28日的回應
Hi Gilles, Thank you so much for choosing Staybridge Suites for your stay. We really appreciate the feedback.

10/10 優異

Edward

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent room size, free breakfast was good.
於 2024 年 4 月住了 4 晚
Leonor 於 2024年4月22日的回應
Thank you Edward for staying with us. We appreciate your 5 out of 5 rating.

10/10 優異

Kim

家人同遊
讚好：整潔度、職員與服務和住宿狀況
The couch in our room looked old and worn.
於 2024 年 4 月住了 1 晚
Ashneeta 於 2024年4月28日的回應
Hi Kim, thank you for staying with us and we really appreciate your feedback.

10/10 優異

Christina

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had the absolute best time, staff here, well they are ALL the best I have ever experienced!!! From a 20-plus day traveler, that travels all over the country!
於 2024 年 4 月住了 8 晚
Leonor 於 2024年4月22日的回應
Thank you Christina for staying with us. We appreciate your feedback.

10/10 優異

Shizu

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
We stayed there for 4 nights and we enjoyed the experience. Our room was spacious and clean. We enjoyed the complimentary snack&drink night ( they offer on Monday, Tuesday, Wednesday) as well as every day breakfast. We used the gym that was not crowded and clean everyday morning and that was great. Laundry is free ( bring your own detergent ) and it was not overcrowded and no waiting time. Staff was very friendly and check in and out were both very smooth. We will definitely come back. Great location too!
於 2024 年 4 月住了 4 晚
Leonor 於 2024年4月22日的回應
Thank you Shizu for staying with us. We appreciate your wonderful feedback.

8/10 不錯

Waheed

讚好：整潔度和職員與服務
於 2024 年 4 月住了 2 晚
Leonor 於 2024年4月22日的回應
Thank you Waheed for staying with us. We hope to see you again on your next visit here in Edmonton.

10/10 優異

Sylvia

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location of the hotel
於 2024 年 4 月住了 3 晚
Leonor 於 2024年4月17日的回應
Thank you Sylvia for staying with us. We appreciate your feedback.

10/10 優異

Alexandra

讚好：整潔度、職員與服務和住宿狀況
The property was very clean and very easy to get to events and shopping
於 2024 年 4 月住了 1 晚
Leonor 於 2024年4月17日的回應
Thank you Alexandra for staying with us. We appreciate your feedback.

10/10 優異

Gayle

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very enjoyable stay. Really nice breakfast, but kitchen staff seemed overwhelmed by the number of guests… no coffee, hash browns, etc at times. No ice-machine in hotel… only ice makers in freezers in rooms. No way to fill a cooler. Hotel was beautifully quiet, even though there were lots of guests. Big downfall was the layout of the room… Pull out couch that sleeps 1 in livingroom. Bedroom had 2 queens … and a sink area/bathroom that has no door… no nightlight in the bathroom itself… very unfortunate when travelling with kids… bring a battery operated nightlight to leave near the toilet so no one has to turn on the lights in the middle of the night and wake everyone up. Besides these issues we enjoyed our stay. Great value when travelling with a family of 5.
於 2024 年 4 月住了 4 晚
Leonor 於 2024年4月15日的回應
Thank you Gayle for staying with us. We appreciate your 5 out of 5 rating.

10/10 優異

julie

於 2024 年 4 月住了 1 晚

10/10 優異

Merritt

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Leonor 於 2024年4月15日的回應
Thank you Merritt for staying with us. We appreciate your 5 out of 5 rating.

8/10 不錯

Joel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Leonor 於 2024年4月15日的回應
Thank you Joel for staying with us. We hope to see you again in the future.

10/10 優異

Eric

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Leonor 於 2024年4月11日的回應
Thank you Eric for staying with us. We appreciate your 5 out of 5 rating.

10/10 優異

Martin (Clairmont)

商務旅客, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great suites. Super clean rooms. Excellent front desk staff that are incredibly helpful. Staying again in a few weeks
於 2024 年 4 月住了 2 晚
Leonor 於 2024年4月11日的回應
Thank you Martin for staying with us. We appreciate your feedback.

6/10 一般

BRYCE

家人同遊
Good location. Very loud from rooms on upper floors as stomping of feet is a daily occurrence.
於 2024 年 3 月住了 4 晚
Leonor 於 2024年4月4日的回應
Thank you Bryce for staying with us.

4/10 欠佳

Cheryl

不滿：職員與服務
Checking in was smooth staff were friendly. The stay was good. It was checking out that was the problem. To receive my $250 deposit back they had to check my room which is not unusual. The attendant who checked brought up a concern to another staff member and started to whisper. She said a blanket was missing and her tone and words indicated we took the blanket. Saying she checked everywhere and that its missing from the room. I told the attendant nothing is missing its on th3 couch. She went back and the blanket was on the couch. So just be cautious, specially if your first nation go with them when they check your room to ensure you wont be wrongly accussed of taking something. I usually stay here for work this was a family trip and i feel conflicted wether I would stay here again.
於 2024 年 3 月住了 2 晚
Josh Solomon 於 2024年4月1日的回應
Thank you for sharing your recent experience with us. We appreciate your feedback, as it helps us to continually improve our services.We sincerely regret any discomfort or frustration you may have encountered during your stay, particularly during the check-out process. Please be assured that we take guest concerns very seriously, and we have addressed this matter with our team to ensure that such situations are handled more effectively in the future.We understand that one negative experience can overshadow an otherwise pleasant stay, and we apologize for any inconvenience caused. Our goal is to provide all guests, regardless of background or circumstance, with a comfortable and welcoming environment, and we regret that we fell short of this during your visit.Your feedback is invaluable to us as we strive to enhance the experiences of all our guests. If you would like to discuss your concerns further or provide additional feedback, please feel free to contact us directly.Thank you for considering us for your accommodation needs, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Josh SolomonGeneral Manager

10/10 優異

Whalen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Service at its finest. The young fella is a true gentleman.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年4月1日的回應
Thank you Whalen for staying with us. We appreciate your feedback.

10/10 優異

Christie

家人同遊, 親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great place!
於 2024 年 3 月住了 1 晚
Leonor 於 2024年4月1日的回應
Thank you Christie for staying with us. We appreciate your 5 out of 5 rating.

10/10 優異

Connie

於 2024 年 3 月住了 1 晚
Leonor 於 2024年4月19日的回應
Thank you Connie for staying with us. We appreciate your 5 out of 5 rating.

10/10 優異

Nicole (Kamloops)

家人同遊
讚好：整潔度、設施服務和住宿狀況
Enjoyed our spring break stay Breakfast was delicious
於 2024 年 3 月住了 5 晚
Leonor 於 2024年4月1日的回應
Thank you Nicole for staying with us. We appreciate your feedback.

10/10 優異

Sundeep

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Close to west Edmonton mall great breakfast every morning also liked the kitchen in room good for families
於 2024 年 3 月住了 3 晚
Leonor 於 2024年4月1日的回應
Thank you Sundeep for staying with us. We appreciate your feedback.

10/10 優異

Jennifer

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was spacious and clean. Breakfast was plentiful and served hot. Staff was helpful and pleasant. Would stay again.
於 2024 年 3 月住了 3 晚
Leonor 於 2024年4月1日的回應
Thank you Jennifer for staying with us. We appreciate your feedback.

8/10 不錯

Anthony

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
it was very nice to stay here there was lots of snow on the ground but at the same time very nice i will be back again
於 2024 年 3 月住了 3 晚
Leonor 於 2024年3月14日的回應
Thank you Anthony for staying with us. We appreciate your feedback.

8/10 不錯

Andrea

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The door to our room kept freezing and we couldnt get it. We finally figured out the trick.
於 2024 年 3 月住了 2 晚
Leonor 於 2024年3月11日的回應
Thank you Andrea for staying with us. We look forward to see you again in the future.

4/10 欠佳

Roxana

親子同遊
不滿：整潔度和職員與服務
Our sofabed was dirty. It looked like it wasn't cleaned.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月11日的回應
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

David

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Great room, very friendly front staff.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月11日的回應
Thank you David for staying with us. We appreciate your feedback.

10/10 優異

Heather

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location is convenient to science center and WEM. Suites are set up nice for families - black out curtains are great. Gas station almost within the parking lot is convenient for road trippers.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月11日的回應
Thank you Heather for staying with us. We appreciate your feedback.

10/10 優異

Annette

讚好：整潔度、職員與服務、設施服務和住宿狀況
I checked in a day early and the front desk attendant moved things around so I was able to stay in the same room instead of having to switch over the next day to a new suite.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月11日的回應
Thank you Annette for staying with us. We appreciate your feedback.

10/10 優異

Bernadette

讚好：整潔度、職員與服務和住宿狀況
Was a good stay..
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月4日的回應
Thank you Bernadette for staying with us. We appreciate your feedback.

10/10 優異

jun

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Big quiet clean room.
於 2024 年 3 月住了 1 晚
Leonor 於 2024年3月4日的回應
Thank you Jun for staying with us. We appreciate your feedback.

10/10 優異

Betty

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean property, big room with nicely set up bathroom / sink separately. A bit noisy from outside traffic, convenient to get to from the Yellowhead. Staff super friendly. Mattress great
於 2024 年 2 月住了 1 晚
Ashneeta 於 2024年2月27日的回應
Hi Betty,Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 優異

Ryan

家人同遊, 商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Nice Location Half a Block off Central Route, Clean, Friendly Staff, Upkept Property. All round great Choice
於 2024 年 2 月住了 2 晚
Ashneeta 於 2024年2月27日的回應
Hi Ryan,Thank you for taking the time to tell us about your experience at Staybridge Suites . We are glad that you enjoyed your stay and we hope that you will give us the opportunity to serve you again in the future.

8/10 不錯

Pastor

於 2024 年 2 月住了 4 晚
Leonor 於 2024年4月1日的回應
Thank you Pastor for staying with us. We look forward to see you again in the future.

6/10 一般

Nancy

家人同遊
讚好：整潔度
This was the only hotel available with a separate bedroom. Unfortunately we booked for 4 people but the pull out sofa bed was so small it was really only suitable for one person. It was also in terrible shape with torn cushion covers. There was only 3 towels in the room and even though we booked for four people and asked at the front desk for another towel twice, we were told housekeeping would bring the extra towel but we never got one. The breakfast was good.
於 2024 年 2 月住了 2 晚
Ashneeta 於 2024年2月27日的回應
Hi Nancy, Thank you for taking the time to tell us about your experience at Staybridge Suites WEST EDMONTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 一般

Moe

家人同遊, 商務旅客
讚好：職員與服務
The rooms and quality of the hotel does not worth the price we paid. Location is convenience.
於 2024 年 2 月住了 3 晚
Leonor 於 2024年2月23日的回應
Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites WEST EDMONTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 優異

eugebeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Leonor 於 2024年2月23日的回應
Thank you Eugebeth for staying with us. We appreciate your 5 out of 5 rating.

8/10 不錯

Stephanie

於 2024 年 2 月住了 1 晚
Leonor 於 2024年4月1日的回應
Thank you Stephanie for staying with us. We look forward to see you again in the future.

10/10 優異

Sarah (Edmonton)

於 2024 年 2 月住了 1 晚
Leonor 於 2024年4月1日的回應
Thank you Sarah for staying with us. We appreciate your 5 out of 5 rating.

6/10 一般

Corrine

家人同遊
讚好：整潔度、職員與服務和設施服務
Place was nice, breakfast was quite good. Pull out bed was horrible and it was a small twin mattress very uncomfortable. Not a good room layout even though could sleep 5, the bathroom was next to the beds and no door at sink area only at the toilet/shower. Couldn’t get up in the night without waking others or get ready in the morning while others slept. Kitchen was good, put our water in the fridge and it froze, make sure you check the fridge thermostat, glad I didn’t have food in there. Place had all the necessities but probably wouldn’t stay again as I get up earlier than the rest of the crew
於 2024 年 2 月住了 2 晚
Leonor 於 2024年2月14日的回應
Thank you Corrine for staying with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for letting us know.

10/10 優異

Mackenzie

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Rooms sizes were nice with kids. We’ve stayed here before and definitely will again!
於 2024 年 2 月住了 2 晚
Leonor 於 2024年2月14日的回應
Thank you Mackenzie for staying with us. We appreciate your feedback.

10/10 優異

Gayle

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
The staff were exceptionally helpful and friendly. The food was tasty and plentiful. The room was wonderfully clean and comfortable.
於 2024 年 2 月住了 2 晚
Leonor 於 2024年2月11日的回應
Thank you Gayle for staying with us. We appreciate your feedback.

10/10 優異

Shauna

讚好：整潔度、職員與服務、設施服務和住宿狀況
This is my go to when I just need to get away.
於 2024 年 2 月住了 1 晚
Leonor 於 2024年2月11日的回應
Thank you Shauna for staying with us. We appreciate your feedback.