El Barranco hotels in Cuenca

"Everyone was wonderful!"

"Over the last thirty-five years I have stayed in perhaps 1,800 hotels in thirty countries. I would stay at Santa Lucia again. Gladly."

"Awesome place "

"Clean room, helpful staff, beautiful building"

"Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, making it inconvenient to use.We also observed staff engaging in personal displays of affection in guest areas, which felt inappropriate and unprofessional.Overall, the service was below standard and needs serious improvement. Nuestra estancia fue decepcionante. El personal no era cortés y a menudo parecía molesto cuando hacíamos peticiones simples. Tuvimos que pedir almohadas repetidamente, y tardaron 5 días en darnos una caja fuerte que funcionaba. Las comodidades básicas no deberían requerir un seguimiento constante. El jacuzzi tarda unos 30 minutos en calentarse, pero la gerencia nunca nos informó. El personal se negó a encenderlo por adelantado y solo lo activaría si estábamos parados justo al lado, lo que dificultaba su uso.También observamos al personal participando en muestras personales de afecto en las áreas de invitados, lo que se sintió inapropiado y poco profesional. En general, el servicio estaba muy por debajo del estándar y necesita una mejora seria. "

"The views over the Tomebamba River are outstanding, both from the living room and then from the upper deck. In fact, the upper patio gives you 360 degrees of the city of Cuenca. The apartment is right downtown, in the middle of everything, but very quiet. This is the perfect home away from home. All the comforts of home and then some. The apartment and the host are outstanding.A generous welcome basket greets you on arrival. The kitchen and the house in general have all the amenities you will need. Every detail has been thought of and attended to There is an extensive guide of museums, places of interest, restaurants. There are tram and bus tickets, a computer, a printer, TVs with so many channels. Talk about a generous and fair host. We unfortunately had a medical emergency and had to go home early. The host immediately offered a refund of all unused days. The host dealt with VRBO to get a refund for us. It took some persistence and several calls on his part to get it done, but he never quit until he had the whole matter resolved and we had the refund! I cannot imagine another host being as fair, beyond fair, and generous, with his refund policy and with his time. The host is attentive and 100 percent responsive. We’ll be back for sure."

"Great location, courteous staff, tasty and plentiful breakfast. The rooms are very clean, the bathrooms spotless with very hot shower. Exceptional internet speed over their wifi. There is absolutely no way you will be disappointed with your experience at this place! "

"Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great. "

"Amazing service and hospitality. Unlike anything you’ll ever experience in the states everyone was so kind and friendly and went above and beyond for us. The hotel is an absolute beauty and restaurant is delicious! Thank you all "