Bogotá El Chupal Waterfall Hotels

"Very good hotel "

"It was my first time staying at this hotel. I chose it because of its proximity to El Dorado International Airport, and the airport pickup was easy and convenient. However, the check-in process was unacceptably slow. Despite having three front desk employees present, only one was actually helping guests while the others stood around talking, creating an unnecessary line. Outside my room, there was a coffee cup with leftover coffee, clearly left behind by a previous guest. Housekeeping had obviously not done a proper job. I had to pick it up myself and move it to a tray in the hallway near the elevators. The most serious issue—and honestly unacceptable—was the shower door. The locking mechanism malfunctioned, and after finishing my shower, I was trapped inside for about 10 minutes. I had to force the glass door open to escape, which is extremely dangerous. A faulty glass door that can trap a guest is a major safety hazard and should never happen in any hotel. The only positive part of my stay was the room service food, which was excellent. "

"Todo bien "

"Near airport and clean room but There are many pickpockets near the hotel. Watch your belongings."

"Great Staff very helpful and kindness. "

"Mucho ruido desde las 6am. Despues de un viajo largo es muy dificil descansar.Desayunowmuy bueno, habitacion muy limpio y amplio."

"This was a good spot not the first time here, the restaurant was great"

"The beds are not good, and some people of the staff might be rude. "

"Había basura debajo de la cama, la silla estaba sucia. El baño tenía pelo en el lavabo"