Its a new building but housekeeping needs attention.
The phone on the nightstand needs to be replaced. Has
never been cleaned. Buffet forget it.
DEMETRIOS
2025 年 4 月入住 1 晚
8/10 还可以
Sasha
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For are loud when closing
Sasha
2025 年 2 月入住 1 晚
6/10 一般
Joseph
2025 年 4 月 29 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Joseph
2025 年 4 月入住 1 晚
8/10 还可以
Randell
2025 年 4 月 29 日
Randell
2025 年 4 月入住 2 晚
8/10 还可以
Dan
2025 年 4 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
Dan
2025 年 4 月入住 2 晚
8/10 还可以
Stephen
与家人出行
2025 年 4 月 21 日
满意:清洁度、员工和服务、客房舒适度
Stephen
2025 年 4 月入住 1 晚
10/10 超赞
Nicole
商务旅客
2025 年 4 月 19 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nicole
2025 年 4 月入住 1 晚
6/10 一般
Gregory
2025 年 4 月 14 日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
The front desk person was very nice and tried to be helpful, but I waited 20 minutes to be checked in (after a 14 hr drive), had to change the room (bring all my belongings up the the 4th fl and then back down since the room was wrong...and then back up again when the new room was assigned). Phone was dead (no dial tone) tv not functioning / broken and some lights not working. Front desk guy tried to help but could not fix anything. Oh well
Gregory
2025 年 4 月入住 1 晚
10/10 超赞
Melissa
与家人及幼儿出行, 商务旅客
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pool nice water warm. Comfy bed clean room. Staff friendly let me check-in early.
Melissa
2024 年 12 月入住 1 晚
10/10 超赞
julie
2025 年 4 月 3 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
julie
2025 年 4 月入住 1 晚
2/10 糟糕
Jamie
2025 年 4 月 2 日
Jamie
2025 年 3 月入住 1 晚
2/10 糟糕
Ashley
2025 年 4 月 1 日
Ashley
2025 年 3 月入住 1 晚
10/10 超赞
Ashley
2025 年 3 月 26 日
Ashley
2025 年 3 月入住 1 晚
10/10 超赞
April
与家人出行
2025 年 3 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
April
2025 年 3 月入住 1 晚
10/10 超赞
Jacob
与家人出行
2025 年 3 月 23 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Holiday inn El reno
The trip was amazing but it was a bit scary when my niece cut her foot on broken glass in the pool
Jacob
2025 年 3 月入住 3 晚
2/10 糟糕
Candice
与家人出行
2025 年 3 月 18 日
不满意:员工和服务
Extra charges!!!!
I showed up after 3:30 p.m. and there wasn’t a clean room to be checked into, so we went and ate. Came back and was able to be checked in. The rest of the stay was fine until I checked by bank account the next day after checkout. I have two $20 charges (they told me I would be charged $20 for incidentals), a $91.89 charge, and two $111.89 charges. We checked out of the hotel three days ago and so far I’ve only been refunded $111.89 one time. I’ve called multiple times and still haven’t been able to speak to a manager! So I paid $146.22 on hotels.com for this room, and have been charged a total of $355.67 from Holiday Inn and reimbursed $111.89, leaving $243.78 outstanding.
Candice
2025 年 3 月入住 1 晚
8/10 还可以
Sarah
与家人出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Place wasn’t bad. We used the pull out couch bed for my youngest daughter. The mattress was literally split open on the side and super flimsy. The rest of the place was okay though
Sarah
2025 年 3 月入住 1 晚
2/10 糟糕
Billy
与家人出行
2025 年 3 月 15 日
不满意:清洁度
Some things are just not optional when you’re traveling….the air conditioner didn’t work, we were hot all night and that was miserable. The check in person charged us twice for incidentals. The continental breakfast was completely empty at 7:00. There was a used bar of soap left in the tub and the tub hadn’t been cleaned. 😑I expect more from Holiday Inn with the prices they charge. Unfortunately I think we will stick to the Hampton Inn hotel chains from now on.
Billy
2025 年 3 月入住 1 晚
10/10 超赞
Corey
与家人出行
2025 年 2 月 24 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Corey
2025 年 2 月入住 2 晚
2/10 糟糕
Edwin
2025 年 2 月 24 日
满意:清洁度
不满意:客房舒适度,员工和服务
JERRY
Jerry the older guy working nights let it be very clear that we were an inconvenience to him when trying to confirm our reservation and then upon arrival as well not only to us but to everyone that he had an encounter with! We have stayed at many IGH hotels and have loved them however this was not a good experience at all and to be treated the way Jerry treated us is not acceptable! He even had one of his employees crying her eyes out in front of everyone! Jerry will be the cause of the El Reno location loosing money and guest who books quite often with!
Edwin
2025 年 2 月入住 1 晚
6/10 一般
Megan
与家人出行
2025 年 2 月 22 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Ugh
The beds were terribly uncomfortable! The breakfast bar was missing a lot of food! We reserved 5 rooms so of them weren't cleaned during the day.