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"The staff was great. Stephanie behind the desk was very helpful and professional. The thing that I did not like was that the door to the room was not sealed properly. The water took a long time to get hot. Breakfast was nothing to write home about."

"The lady at the front desk was very friendly. The room was clean. I have stayed here several times and will probably stay here again."

"The staff went out of their way to be helpful, friendly and anticipate our needs."

"Seemed clean enough but was older and not so quality repairs."

"The room was nice, kind of a small TV for a suite. But definitely worth the money. Especially with free breakfast."

"For the price of the room it was perfect and I would stay there again."

"Clean and safe not many dining choices "

"Great place to stay."

"The hotel canceled my reservation without notice. They said my card declined but how can that be when I paid in full when I booked the room three weeks ago. The employee Patrick was no help at all and was very smug. I will admit my husband was for upset after a flight and having to drive an hour and 30 minutes from the Tuscan airport to find out the canceled my room. Patrick stated he couldn't do anything since I booked through a third party. I have used Expedia for years and have never had a problem with any booking. This hotel did not want my business and it was very clear that Patrick did not want to help. Thank goodness when I called Expedia and told them about the incident that happened they were able to get me a room at another hotel and 11pm at night. So I don't think it was a problem with third party booking. Someone messed up my reservation at this hotel and didn't want to take accountability for their mistake."